Feedback Lite vs Zendesk

Starting Price

$17.00/month

$5.00/month/user

Best For

Small, medium and large scale enterprises looking for a high quality customer feedback tool at an affordable price point.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.6 / 5
(19)
Read All Reviews

4.3 / 5
(2246)
Read All Reviews

Ideal number of Users

1 - 99

1 - 1000+

Ease of Use


4.5 / 5

4.3 / 5

Customer Support


4.1 / 5

4.3 / 5

Features & Functionality


4.3 / 5

4.3 / 5

Value for Money


4.2 / 5

4.1 / 5

Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • close Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • close Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis

Screenshots

View 1 screenshot 24425 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Feedback Lite vs Zendesk

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