Zendesk vs GetSmily

Starting Price

$5.00/month/user

$10.00/month

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

We aim at the challengers on various market segments such as energy provider, telecom companies, ecommerce, insurance companies, gaming industry, decoration, automotive, event organizer and media.

Rating


4.3 / 5
(2286)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

2-9

Ease of Use


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."



Customer Support


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."



Features & Functionality


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."



Value for Money


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."



Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • check Multi-Channel Data Collection
  • close Predictive Analytics
  • check Sentiment Analysis
  • close Survey/Poll Management
  • close Text Analysis

Screenshots

View 5 screenshots 199521 thumb
View 3 screenshots 10372 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Zendesk vs GetSmily

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