Userbrain vs Zoho Desk

Starting Price

$29.00/one-time

$12.00/month/user

Best For

eCommerce Sites, SAAS Companies, Startups

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Rating


4.2 / 5
(17)
Read All Reviews

4.5 / 5
(1582)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5



4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."

Customer Support


4.6 / 5



4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."

Features & Functionality


3.9 / 5



4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."

Value for Money


4.5 / 5



4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."

Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • close Multi-Channel Data Collection
  • close Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • close Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis

Screenshots

View 4 screenshots 176836 thumb
View 5 screenshots 153423 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Userbrain vs Zoho Desk

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