Freshdesk vs CMNTY Platform

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

We provide the perfect tools for marketing, research and innovation communities. The software is suited for beginners as well as the seasoned community professional.

Ideal number of Users

2 - 999

1 - 1000+

Rating


4.5 / 5
(2147)
Read All Reviews

4.6 / 5
(29)
Read All Reviews

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4.3 / 5


  • "It is easy to use and to publish directly relevant content. The cmnty has a proffesional look and feel and a lot of features."

  • "It's intuitive to use, modern in style, and has everything one could want in a community platform."

Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.8 / 5


  • "CMNTY has excellent customer service and many community options--help when you need it."

  • "New to Community and really like how easy it is to use with a full support resource available at our."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.4 / 5


  • "Best community building software we have found."

  • "Pretty user-friendly, relatively easy to navigate, very customizable, and has plenty of various features to play around with."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4.5 / 5


Product Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Screenshots

View 5 screenshots 206237 thumb
View 4 screenshots 165055 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs CMNTY Platform

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CMNTY Platform vs Freshdesk