Metaphor Engage vs Thematic vs TopBox

Rating

(0)


5 / 5
(3)


5 / 5
(1)

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor

Best For

Companies with contact centers and omni-channel customer experience initiatives.

Thematic works across all sectors, but brings most value for enterprise-level companies with 100,000 or more customers, both in B2B, B2C.

Not provided by vendor

Ideal number of Users

100 - 1000+

50-99

Not provided by vendor

Ease of Use


4.5 / 5

4 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


5 / 5

Value for Money


5 / 5

Product Features

  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • check Survey Management
  • check Text Analysis
  • check Trend Analysis
  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • close Survey Management
  • check Text Analysis
  • check Trend Analysis
  • close Action Management
  • check Analytics
  • close Customer Segmentation
  • close Dashboard
  • close Feedback Management
  • close Knowledge Management
  • close Multi-Channel Collection
  • check Sentiment Analysis
  • close Survey Management
  • close Text Analysis
  • close Trend Analysis

Screenshots

Capterra screenshot placeholder
View 4 screenshots 74441 thumb
View 1 screenshot 74383 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation
Not provided by vendor

share Share Your Comparison of TopBox vs Thematic vs Metaphor Engage

Metaphor Engage vs Thematic vs TopBox

Share

share Share Your Comparison of TopBox vs Thematic vs Metaphor Engage