Metaphor Engage vs Podium vs TopBox vs Zendesk

Rating

(0)


4.5 / 5
(77)


5 / 5
(1)


4.5 / 5
(2088)

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor

$5.00/month/user

Best For

Companies with contact centers and omni-channel customer experience initiatives.

Podium is perfect for any locally focused business with one or more locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.

Not provided by vendor

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

100 - 1000+

1 - 1000+

Not provided by vendor

1 - 1000+

Ease of Use


4.5 / 5

4 / 5

4.5 / 5

Customer Support


4.5 / 5

5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • check Survey Management
  • check Text Analysis
  • check Trend Analysis
  • close Action Management
  • check Analytics
  • close Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • check Survey Management
  • check Text Analysis
  • check Trend Analysis
  • close Action Management
  • check Analytics
  • close Customer Segmentation
  • close Dashboard
  • close Feedback Management
  • close Knowledge Management
  • close Multi-Channel Collection
  • check Sentiment Analysis
  • close Survey Management
  • close Text Analysis
  • close Trend Analysis
  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • check Survey Management
  • check Text Analysis
  • check Trend Analysis

Screenshots

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View 5 screenshots 167040 thumb
View 1 screenshot 74383 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Metaphor Engage vs Podium vs TopBox vs Zendesk

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