Qualtrics Customer Experience vs Zoho CRM

Starting Price

Not provided by vendor

$12.00/month/user

Best For

Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience.

Zoho CRM is for everyone, be it a small business or an enterprise. Sell smarter, better and faster with Zoho CRM.

Rating


4.8 / 5
(173)
Read All Reviews

4.2 / 5
(3554)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper."

  • "I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways."


4 / 5


  • "The ease of use is great and the ability to collaborate with office."

  • "Ease of use is excellent and Zoho's system appears to be quite robust."

Customer Support


4.8 / 5


  • "I contacted Qualtrics with many questions and the customer service representative was outstanding. He was patience and extremely informative."

  • "Qualtrics is super easy and their customer service is the best."


4 / 5


  • "They keep on adding features daily, love customer support. But I also like is that they have divided each category for itself."

  • "Customer service is great, they are thorough and make sure to resolve any issues that come up."

Features & Functionality


4.6 / 5


  • "I like its intuitiveness; the clever anticipation of what I would most likely want to happen next and the bringing of it to fruition."

  • "It definitely makes the user experience a delight, esp in early days of using the tool. I had great experience using Qualtrics so far."


4.1 / 5


  • "The system is very intuitive and leads you in the right direction, has a great flow for calls and customer information."

  • "The ease of setting up users and transferring leads back and forth along with the exporting reports make this a great interface."

Value for Money


4.5 / 5



4.2 / 5


  • "It is a feature rich package for a very competitive price and easy to scale up or down as needed with growth."

  • "Great price and great for templates and sending out mail."

Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis

Screenshots

View 5 screenshots 183316 thumb
View 5 screenshots 107840 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Qualtrics Customer Experience vs Zoho CRM

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