Starting Price

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Mid to Large Enterprise with an emphasis on the Fortune 2000.

Rating

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use

• "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."


• "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."

• "Ease of use and support if needed. The requirement that my answer is 100 words is really annoying to be honest."


• "Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys."

Customer Support

• "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."


• "Made our more much more productive and customer support oriented."

• "Finally, when we have had questions and called for tech support or our assigned sales rep, they have helped us exceptionally well."


• "My 2nd experience with WorldApp KeySurvey. Well done James Rucki, Jim Hatcher and your support staff."

Features & Functionality

• "This software knows it all. The UI is very clean, the module is very useful."


• "Support multiple communication channels. UI is very easy and enjoyable."

• "Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive."


• "Creating a survey can be done quickly without any programming knowledge. Great reports and ability to bring logic into the survey."

Value for Money

• "Great user chat that is easy to integrate on site. Also the price is really affordable."


• "Really like Zoho and their offers, it's a good software for the money spent."

• Not enough reviews

Product Features

• check Analytics
• check Customer Segmentation
• check Dashboard
• check Feedback Management
• check Knowledge Management
• check Multi-Channel Data Collection
• check Predictive Analytics
• check Sentiment Analysis
• check Survey/Poll Management
• check Text Analysis

• check Analytics
• check Customer Segmentation
• check Dashboard
• check Feedback Management
• check Knowledge Management
• check Multi-Channel Data Collection
• check Predictive Analytics
• check Sentiment Analysis
• check Survey/Poll Management
• check Text Analysis

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• check Live Online
• check Webinars
• check Documentation