Zoho Desk vs Key Survey

Starting Price

$12.00/month/user

Not provided by vendor

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Mid to Large Enterprise with an emphasis on the Fortune 2000.

Rating


4.5 / 5
(1586)
Read All Reviews

4.6 / 5
(38)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."


4.4 / 5


  • "Ease of use and support if needed. The requirement that my answer is 100 words is really annoying to be honest."

  • "Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys."

Customer Support


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."


4.8 / 5


  • "Finally, when we have had questions and called for tech support or our assigned sales rep, they have helped us exceptionally well."

  • "My 2nd experience with WorldApp KeySurvey. Well done James Rucki, Jim Hatcher and your support staff."

Features & Functionality


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."


4.5 / 5


  • "Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive."

  • "Creating a survey can be done quickly without any programming knowledge. Great reports and ability to bring logic into the survey."

Value for Money


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."


4.4 / 5


Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis

Screenshots

View 5 screenshots 153423 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zoho Desk vs Key Survey

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