TeamSupport vs Customer Experience Analytics Platform

Starting Price

$50.00/month/user

Not provided by vendor

Best For

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

Our text analytics platform helps companies across multiple industries with the same fundamental challenge - to answer questions quicker using their customer data.

Rating


4.5 / 5
(730)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

1 - 99

Ease of Use


4.4 / 5


  • "And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value."

  • "Great program/software, very user friendly interface and design. Which makes it a very simple and easy to understand application."



Customer Support


4.5 / 5


  • "TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service."

  • "TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow."



Features & Functionality


4.3 / 5


  • "Another point is the whole UI looks simple which is good, but not perfect. There are still lots of space to improve."

  • "Ve been using eSupport for the past year and I find it very easy to use and very responsive. I like the simplicity of the GUI too."



Value for Money


4.4 / 5


  • "The cost is great and the navigation is simple."

  • "It is very user friendly and can be customized easily. It is available in low cost."



Product Features

  • check Analytics
  • close Customer Segmentation
  • check Dashboard
  • close Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • close Survey/Poll Management
  • check Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis

Screenshots

View 5 screenshots 77861 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Customer Experience Analytics Platform vs TeamSupport

TeamSupport vs Customer Experience Analytics Platform

Share

share Share Your Comparison of Customer Experience Analytics Platform vs TeamSupport