Freshdesk vs Customer Experience Analytics Platform

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Ideal for banking, financial services, communications, media, IT, consumer electronics, education & more, it is a cloud-based analytics platform that helps gain insights into customer activities.

Ideal number of Users

2 - 999

100-499

Rating


4.5 / 5
(2148)
Read All Reviews

5 / 5
(1)

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


2 / 5


Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


5 / 5


Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


5 / 5


Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


5 / 5


Product Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Screenshots

View 5 screenshots 206237 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Customer Experience Analytics Platform

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Customer Experience Analytics Platform vs Freshdesk