JumpSeat vs Sparkcentral Customer Engagement Platform

Best For

Who Uses This Software?

Any company who either owns or uses a web-based software product

Our target market is anywhere that customers expect first contact resolution and most of all consistency and seamless service regardless of the channel.

Target Customer Size (Users)

1 - 1000+

2 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes No

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Ratings

Overall


5 / 5
(2)
(0)

Ease of Use


5 / 5

Customer Service


5 / 5

Features & Functionality


5 / 5

Value for Money


5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Sparkcentral Customer Engagement Platform vs JumpSeat


JumpSeat vs Sparkcentral Customer Engagement Platform

JumpSeat

by TenSpeed Technologies

Best For

Who Uses This Software?

Any company who either owns or uses a web-based software product

Our target market is anywhere that customers expect first contact resolution and most of all consistency and seamless service regardless of the channel.

Target Customer Size (Users)

1 - 1000+

2 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes No

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Ratings

Overall


5 / 5
(2)
(0)

Ease of Use


5 / 5

Customer Service


5 / 5

Features & Functionality


5 / 5

Value for Money


5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Sparkcentral Customer Engagement Platform vs JumpSeat