Delighted vs Intouch Insight

Starting Price

Not provided by vendor Not provided by vendor

Best For

Any size organization that wants to collect, analyze & distribute feedback across their business, align feedback w/ business growth, reduce churn, and leverage happy customers to promote their brand.

Customer-centric brands across all industries including restaurant, hospitality, retail, gas & convenience, fitness and more use Intouch Insight to drive CX action across their organization.

Rating


4.9 / 5
(21)
Read All Reviews

4.6 / 5
(10)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.9 / 5

4.8 / 5

Customer Support


4.9 / 5

4.9 / 5

Features & Functionality


4.6 / 5

4.4 / 5

Value for Money


4.6 / 5

4.4 / 5

Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis

Screenshots

View 5 screenshots 161692 thumb
View 5 screenshots 109184 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Delighted vs Intouch Insight

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