Qualtrics Customer Experience vs ChurnZero

Starting Price

Not provided by vendor Not provided by vendor

Best For

Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience.

ChurnZero was designed for digital subscription business (SAAS, content, services) where customer engagement is key to customer success.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.7 / 5
(186)
Read All Reviews

4.8 / 5
(73)
Read All Reviews

Ease of Use


4.5 / 5


  • "Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper."

  • "I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways."


4.4 / 5


  • "Intuitive platform coupled with great support."

  • "M a first time Customer Success Manager and have found ChurnZero very easy to use."

Customer Support


4.7 / 5


  • "I contacted Qualtrics with many questions and the customer service representative was outstanding. He was patience and extremely informative."

  • "Qualtrics is super easy and their customer service is the best."


4.9 / 5


Features & Functionality


4.6 / 5


  • "I like its intuitiveness; the clever anticipation of what I would most likely want to happen next and the bringing of it to fruition."

  • "It definitely makes the user experience a delight, esp in early days of using the tool. I had great experience using Qualtrics so far."


4.5 / 5


  • "Improved loyalty and reduced churn. Ability to easily send NPS surveys and tabulate results and address issues as required."

  • "Support on the ChurnZero side has been great. They are quick to respond and provide valuable insight with each interaction."

Value for Money


4.5 / 5



4.7 / 5


Product Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Screenshots

View 5 screenshots 183316 thumb
View 5 screenshots 157091 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Qualtrics Customer Experience vs ChurnZero

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ChurnZero vs Qualtrics Customer Experience