Thematic vs Zendesk vs Zoho CRM

Rating


5 / 5
(3)


4.5 / 5
(2058)


4 / 5
(2910)

Starting Price

Not provided by vendor

$5.00/month/user

$12.00/month/user

Best For

Thematic works across all sectors, but brings most value for enterprise-level companies with 100,000 or more customers, both in B2B, B2C.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Zoho CRM is for everyone, be it a small business or an enterprise. Sell smarter, better and faster with Zoho CRM.

Ideal number of Users

50-99

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

4 / 5

Customer Support


5 / 5

4.5 / 5

4 / 5

Features & Functionality


5 / 5

4.5 / 5

4 / 5

Value for Money


5 / 5

4 / 5

4 / 5

Product Features

  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • close Survey Management
  • check Text Analysis
  • check Trend Analysis
  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • check Survey Management
  • check Text Analysis
  • check Trend Analysis
  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • check Survey Management
  • check Text Analysis
  • check Trend Analysis

Screenshots

View 4 screenshots 74441 thumb
Capterra screenshot placeholder
View 5 screenshots 107840 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Thematic vs Zendesk vs Zoho CRM

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