Intouch Insight vs Metaphor Engage vs TopBox

Rating


4.5 / 5
(10)

(0)


5 / 5
(1)

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor

Best For

Customer-centric brands across all industries including restaurant, hospitality, retail, gas & convenience, fitness and more use Intouch Insight to drive CX action across their organization.

Companies with contact centers and omni-channel customer experience initiatives.

Not provided by vendor

Ideal number of Users

10 - 1000+

100 - 1000+

Not provided by vendor

Ease of Use


5 / 5

4 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


4.5 / 5

Value for Money


4.5 / 5

Product Features

  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • check Survey Management
  • check Text Analysis
  • check Trend Analysis
  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • check Survey Management
  • check Text Analysis
  • check Trend Analysis
  • close Action Management
  • check Analytics
  • close Customer Segmentation
  • close Dashboard
  • close Feedback Management
  • close Knowledge Management
  • close Multi-Channel Collection
  • check Sentiment Analysis
  • close Survey Management
  • close Text Analysis
  • close Trend Analysis

Screenshots

View 5 screenshots 109184 thumb
Capterra screenshot placeholder
View 1 screenshot 74383 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Intouch Insight vs Metaphor Engage vs TopBox

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