SurveySparrow vs Smartlook

Starting Price

$19.00/month/user

$31.00/month

Best For

We help businesses of all sizes to engage better with their stakeholders (customers, employees & vendors), improve their experiences, run periodic surveys, derive insights, and steer business growth.

SMBs, E-Commerce sites, B2B vendors, Web design agencies, UX, Marketers, CRO specialists

Ideal number of Users

1 - 1000+

1000+

Rating


4.6 / 5
(38)
Read All Reviews

4.7 / 5
(97)
Read All Reviews

Ease of Use


4.6 / 5


  • "It's easy to use, even for beginners. Perfect for bloggers and for freelancers onboarding clients."

  • "It's easy to use, there's already templates that you could use."


4.8 / 5


  • "Easy to use tool, free plan with good storage capacity, good functionality, advanced search, heatmaps."

  • "Necessary every day for the preparation of marketing campaigns. The handling is very intuitive and easy."

Customer Support


4.7 / 5



4.5 / 5


Features & Functionality


4.3 / 5


  • "Make surveys delicious again. For both sides, enquirer and queried."

  • "Survey Sparrow is visually appealing, easy to create, and can be customized to sets of questions for data gathering."


4.5 / 5


  • "I can identify the usability issues of my site and fix them. To this day, we can only say good things about Smartlook."

  • "Significantly improved site usability, resulting in increased user stay time for site users."

Value for Money


4.6 / 5



4.5 / 5


  • "This way I get to focus on important projects and push the right price."

  • "This way I get to focus on important projects and push the right price."

Product Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Screenshots

View 5 screenshots 197159 thumb
View 5 screenshots 120098 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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SurveySparrow vs Smartlook

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