Sprout Social vs LitmusWorld Customer Experience

Starting Price

Not provided by vendor Not provided by vendor

Best For

Sprout helps agencies and businesses - both large and small - extract real business value out of social media through effective engagement, publishing, listening and analytics tools.

Large enterprises across the retail, BFSI, automobile, hospitality, entertainment, e-commerce and other industries where there is touchpoint level interaction between customers and brands.

Rating


4.4 / 5
(406)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

500 - 1000+

Ease of Use


4.4 / 5


  • "The hashtag tracking tools are excellent as well as set out beautifully in well designed reports, easy to use."

  • "The interface is beautiful, clean and easy to use. The drop downs are intuitive and you don't have to guess around to get what you want done."



Customer Support


4.4 / 5


  • "The interface is easy to work with and has a good flow, there is always amazing customer service whenever I need it."

  • "Great interface, minor glitches but great customer service if this ever occurs."



Features & Functionality


4.1 / 5


  • "It's a much cleaner experience than a tool like Hootsuite. Toggling between clients is really helpful for staying organized."

  • "Their support team is quick and helpful. We had a more "advanced" tool in the past, but Sprout Social fit our content and tagging needs better."



Value for Money


4 / 5


  • "Efficiency, cost savings and better reporting. It saved me lots of time and was easy to train other associates."

  • "May not great be for small institutions due to its price but does the tool is worth it's buy."



Product Features

  • check Analytics
  • close Customer Segmentation
  • close Dashboard
  • close Feedback Management
  • close Knowledge Management
  • check Multi-Channel Data Collection
  • close Predictive Analytics
  • check Sentiment Analysis
  • close Survey/Poll Management
  • close Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis

Screenshots

View 5 screenshots 64614 thumb
View 4 screenshots 148798 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • close Webinars
  • close Documentation

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Sprout Social vs LitmusWorld Customer Experience

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