Starting Price

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Smaply is a journey mapping tool for all those who would like to improve the customer journey, alone or together with their team.

Rating

Ideal number of Users

1 - 1000+

1 - 49

Ease of Use

• "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."


• "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

• Not enough reviews

Customer Support

• "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."


• "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

• Not enough reviews

Features & Functionality

• "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."


• "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

• Not enough reviews

Value for Money

• "The application that I like for its good price and good reports, also enjoys its integration with several software scales."


• "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

• Not enough reviews

Product Features

• check Analytics
• check Customer Segmentation
• check Dashboard
• check Feedback Management
• check Knowledge Management
• check Multi-Channel Data Collection
• check Predictive Analytics
• check Sentiment Analysis
• check Survey/Poll Management
• check Text Analysis

• check Analytics
• close Customer Segmentation
• close Dashboard
• check Feedback Management
• check Knowledge Management
• check Multi-Channel Data Collection
• close Predictive Analytics
• check Sentiment Analysis
• close Survey/Poll Management
• close Text Analysis

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• check Live Online
• check Webinars
• check Documentation