Whatfix vs Userpilot

Starting Price

Not provided by vendor

$149.00/month

Best For

SMBs and Enterprises who are pained with increasing number of customer support queries and spend long hours on training to train their customers.

Product, UX, and Customer Success teams.

Rating


4.7 / 5
(57)
Read All Reviews

4.7 / 5
(44)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "So far WhatFix has lived up to our expectations. It's easy to use and feedback is great."

  • "Easy to use on-boarding software with a genuinely caring team behind it."


4.6 / 5


  • "Deceptively Powerful, Easy to Use, Great Value for Money."

  • "The software is very carefully designed and the UX is easy to use. Installation was also quite simple."

Customer Support


4.9 / 5


  • "Throughout the process, we were extremely pleased with the customer service from the entire WhatFix team."

  • "End-user experience is very direct. The support staff has been a great resource in getting us up and running."


4.9 / 5


Features & Functionality


4.6 / 5


  • "The application helps to guide your clients to navigate your online portal or website or to effectively use your web product."

  • "We switched to WhatFix and now have an account manager we can reach at any time that has been able to resolve any issues quickly."


4.7 / 5


  • "Also, our software requires following a certain sequence of user actions (1, 2, 3, ...). Userpilot fit seamlessly and solved all these issues."

  • "User experience is great, design the group and tooltips is easy. You can create your own theme for your product."

Value for Money


4.6 / 5



4.8 / 5


Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • close Predictive Analytics
  • close Sentiment Analysis
  • check Survey/Poll Management
  • close Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • close Multi-Channel Data Collection
  • check Predictive Analytics
  • close Sentiment Analysis
  • close Survey/Poll Management
  • close Text Analysis

Screenshots

View 5 screenshots 127242 thumb
View 2 screenshots 131915 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Whatfix vs Userpilot

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