Freshdesk vs Centercode

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Centercode is for businesses who are looking to bring the Voice of the Customer into every phase of product development.

Ideal number of Users

2 - 999

1 - 1000+

Rating


4.5 / 5
(2147)
Read All Reviews

4.4 / 5
(30)
Read All Reviews

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


3.7 / 5


Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.9 / 5


  • "I have never had a poor interaction with Centercode's support team. They are, hands down, one of the best that I've interacted with."

  • "Site configuration with custom branding ("Visual Themes"). First class, top-notch, incredible customer support team."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.2 / 5


  • "Deliver customer specific test builds. Deliver beta documentation and help guides."

  • "When you have a question the team is always easy to get a hold of and implement changes quickly."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4.5 / 5


Product Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Screenshots

View 5 screenshots 206237 thumb
View 5 screenshots 198829 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Centercode

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Centercode vs Freshdesk