SoGoSurvey Enterprise vs Whatfix

Starting Price

Not provided by vendor Not provided by vendor

Best For

SoGoSurveys Enterprise solutions fuel business growth by providing real-time, actionable insights for improving customer experience, employee engagement and product feedback through market research.

SMBs and Enterprises who are pained with increasing number of customer support queries and spend long hours on training to train their customers.

Rating


4.7 / 5
(598)
Read All Reviews

4.7 / 5
(57)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.6 / 5


  • "Easy to use love it SoGoSurvey is very powerful tool for any surveyor. I am a PhD student and I love working it."

  • "I really liked the easy layout of the homepage, very easy to navigate and user friendly. Great that data can be exported."


4.5 / 5


  • "So far WhatFix has lived up to our expectations. It's easy to use and feedback is great."

  • "Easy to use on-boarding software with a genuinely caring team behind it."

Customer Support


4.7 / 5


  • "I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms."

  • "Very appealing and user friendly web design and amazing customer support services."


4.9 / 5


  • "Throughout the process, we were extremely pleased with the customer service from the entire WhatFix team."

  • "End-user experience is very direct. The support staff has been a great resource in getting us up and running."

Features & Functionality


4.6 / 5


  • "Hopefully after I fulfil all the pre-requisites for getting a free student account, I will enjoy all the benefits of my package."

  • "Easy manageable and response table is very excellent as well frequency by graph is very good and use this at any time/as per requirements."


4.6 / 5


  • "The application helps to guide your clients to navigate your online portal or website or to effectively use your web product."

  • "We switched to WhatFix and now have an account manager we can reach at any time that has been able to resolve any issues quickly."

Value for Money


4.5 / 5


  • "This program has all of the features and functionality that anyone could ever ask for. Pricing is competitive, strong reporting abilities, etc."

  • "Support is always friendly and super quick. Price-performance is good."


4.6 / 5


Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • close Predictive Analytics
  • close Sentiment Analysis
  • check Survey/Poll Management
  • close Text Analysis

Screenshots

View 5 screenshots 173575 thumb
View 5 screenshots 127242 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SoGoSurvey Enterprise vs Whatfix

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