TeamSupport vs Retail Toolkit

Starting Price


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Best For

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

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Ideal number of Users

2 - 1000+

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4.5 / 5
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Ease of Use

4.4 / 5

  • "And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value."

  • "Great program/software, very user friendly interface and design. Which makes it a very simple and easy to understand application."

Customer Support

4.5 / 5

  • "TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service."

  • "TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow."

Features & Functionality

4.3 / 5

  • "Another point is the whole UI looks simple which is good, but not perfect. There are still lots of space to improve."

  • "Ve been using eSupport for the past year and I find it very easy to use and very responsive. I like the simplicity of the GUI too."

Value for Money

4.4 / 5

  • "The cost is great and the navigation is simple."

  • "It is very user friendly and can be customized easily. It is available in low cost."

Product Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
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  • 24/7 (Live Rep)
  • Business Hours
  • Online
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  • check Live Online
  • check Webinars
  • check Documentation
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TeamSupport vs Retail Toolkit


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Retail Toolkit vs TeamSupport