eGain Suite vs Feedb

Best For

Who Uses This Software?

Companies in financial services, telco, retail, insurance, eCommerce, contact centers, government, utilities, aiming to deliver unified customer service across web, mobile, social, and contact center.

Small & Medium Size Businesses

Target Customer Size (Users)

10 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor

$50.00/month

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Screenshots

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View 3 screenshots 36085 thumb

Ratings

Overall

(0)
5 / 5
(5)

Ease of Use


5 / 5

Customer Service


5 / 5

Features & Functionality


4 / 5

Value for Money


3 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

share Share Your Comparison of Feedb vs eGain Suite


eGain Suite vs Feedb

eGain Suite

by eGain Communications

Best For

Who Uses This Software?

Companies in financial services, telco, retail, insurance, eCommerce, contact centers, government, utilities, aiming to deliver unified customer service across web, mobile, social, and contact center.

Small & Medium Size Businesses

Target Customer Size (Users)

10 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor

$50.00/month

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Ratings

Overall

(0)
5 / 5
(5)

Ease of Use


5 / 5

Customer Service


5 / 5

Features & Functionality


4 / 5

Value for Money


3 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

Share Your Comparison of Feedb vs eGain Suite