eGain Suite vs Talk2us

Best For

Who Uses This Software?

Companies in financial services, telco, retail, insurance, eCommerce, contact centers, government, utilities, aiming to deliver unified customer service across web, mobile, social, and contact center.

Restaurants, retailers, hotels and other brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.

Target Customer Size (Users)

10 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor

$20.00/month

Free Trial

Yes Yes

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Screenshots

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Ratings

Overall

(0)
5 / 5
(5)

Ease of Use


5 / 5

Customer Service


5 / 5

Features & Functionality


5 / 5

Value for Money


5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of Talk2us vs eGain Suite


eGain Suite vs Talk2us

eGain Suite

by eGain Communications

Talk2us

by Elevate Research

Best For

Who Uses This Software?

Companies in financial services, telco, retail, insurance, eCommerce, contact centers, government, utilities, aiming to deliver unified customer service across web, mobile, social, and contact center.

Restaurants, retailers, hotels and other brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.

Target Customer Size (Users)

10 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor

$20.00/month

Free Trial

Yes Yes

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Ratings

Overall

(0)
5 / 5
(5)

Ease of Use


5 / 5

Customer Service


5 / 5

Features & Functionality


5 / 5

Value for Money


5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of Talk2us vs eGain Suite