FuzeDigital vs Metaphor Engage vs Thematic

Rating


4.5 / 5
(3)

(0)


5 / 5
(3)

Starting Price

$500.00/month

Not provided by vendor Not provided by vendor

Best For

Companies of all sizes use the Fuze Suite to provide exceptional self-service and assisted-service to their stakeholders via a knowledge base, case management & community.

Companies with contact centers and omni-channel customer experience initiatives.

Thematic works across all sectors, but brings most value for enterprise-level companies with 100,000 or more customers, both in B2B, B2C.

Ideal number of Users

2 - 1000+

100 - 1000+

50-99

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


5 / 5

Value for Money


5 / 5

Product Features

  • close Action Management
  • check Analytics
  • close Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • close Sentiment Analysis
  • check Survey Management
  • close Text Analysis
  • check Trend Analysis
  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • check Survey Management
  • check Text Analysis
  • check Trend Analysis
  • check Action Management
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Collection
  • check Sentiment Analysis
  • close Survey Management
  • check Text Analysis
  • check Trend Analysis

Screenshots

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Capterra screenshot placeholder
View 4 screenshots 74441 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

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FuzeDigital vs Metaphor Engage vs Thematic

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