# 2025 Capterra Shortlist for Customer Experience | Capterra

> Discover the highest-rated & most popular Customer Experience Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/customer-experience-software/shortlist

---

# 2025 Capterra Shortlist for Customer Experience

-   [All Products](https://www.capterra.com/customer-experience-software/)
-   [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/253516/SurveyMonkey/)

## [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

[4.6 (10450)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)[View all reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

[](https://www.capterra.com/p/253516/SurveyMonkey/)

Create experiences customers love with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with SurveyMonkey

Overall Score

95/100

Popularity: 49/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.3

Features

4.5

Value for Money

4.4

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/150091/Survio/)

## [Survio](https://www.capterra.com/p/150091/Survio/)

[4.5 (570)](https://www.capterra.com/p/150091/Survio/reviews/)[View all reviews](https://www.capterra.com/p/150091/Survio/reviews/)

[](https://www.capterra.com/p/150091/Survio/)

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

Overall Score

88/100

Popularity: 41/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.4

Value for Money

3.9

Paid plans start at

€15.00Per Month

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169618/Trustpilot/)

## [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

[4.5 (1204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)[View all reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/)

[](https://www.capterra.com/p/169618/Trustpilot/)

A customer review management tool that brings businesses and consumers together through reviews.

Overall Score

88/100

Popularity: 44/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.2

Features

4.4

Value for Money

4.2

Paid plans start at

$299.00Per Month

Free Trial

Free Version

Category Features

12/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.

Overall Score

83/100

Popularity: 38/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

7/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.

Overall Score

83/100

Popularity: 37/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

10/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152997/BirdEye/)

## [Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)[View all reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

[](https://www.capterra.com/p/152997/BirdEye/)

Birdeye is the leading AI-powered reputation and social media management platform for local brands.

Overall Score

81/100

Popularity: 37/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

## [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)[View all reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

[](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.

Overall Score

80/100

Popularity: 32/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$295.00One Time

Free Trial

Free Version

Category Features

5/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/150695/Lucky-Orange/)

## [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)

[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)[View all reviews](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

[](https://www.capterra.com/p/150695/Lucky-Orange/)

See firsthand how customers experience your website. Use Discovery AI to get insights from your data fast. Trusted by 500,000+ sites.

Overall Score

80/100

Popularity: 33/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/163516/Hotjar/)

## [Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/)[View all reviews](https://www.capterra.com/p/163516/Hotjar/reviews/)

[](https://www.capterra.com/p/163516/Hotjar/)

Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.

Overall Score

79/100

Popularity: 33/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/132914/Survicate/)

## [Survicate](https://www.capterra.com/p/132914/Survicate/)

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)[View all reviews](https://www.capterra.com/p/132914/Survicate/reviews/)

Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more.

Overall Score

79/100

Popularity: 32/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.3

Value for Money

4.3

Paid plans start at

Not provided by the vendor

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/178112/SocialSurvey/)

## [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/)

[4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/)[View all reviews](https://www.capterra.com/p/178112/SocialSurvey/reviews/)

[](https://www.capterra.com/p/178112/SocialSurvey/)

Experience.con: Enhance CX, EX, & Reputation with AI-driven XMP for data-driven growth. Elevate your business!

Overall Score

78/100

Popularity: 30/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.5

Features

4.7

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157868/Glassbox/)

## [Glassbox](https://www.capterra.com/p/157868/Glassbox/)

[4.9 (54)](https://www.capterra.com/p/157868/Glassbox/reviews/)[View all reviews](https://www.capterra.com/p/157868/Glassbox/reviews/)

[](https://www.capterra.com/p/157868/Glassbox/)

Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why.

Overall Score

78/100

Popularity: 30/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.9

Features

4.9

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

9/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/149363/Kangaroo-Rewards/)

## [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/)

[4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)[View all reviews](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)

[](https://www.capterra.com/p/149363/Kangaroo-Rewards/)

All the tools you need to grow your business through customer loyalty — attract, retain, and engage, all within Kangaroo.

Overall Score

78/100

Popularity: 28/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.9

Features

4.7

Value for Money

4.6

Paid plans start at

$79.00Per Month

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132405/Five9/)

## [Five9](https://www.capterra.com/p/132405/Five9/)

[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)[View all reviews](https://www.capterra.com/p/132405/Five9/reviews/)

[](https://www.capterra.com/p/132405/Five9/)

Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.

Overall Score

77/100

Popularity: 33/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.1

Value for Money

4.0

Paid plans start at

$159.00Per Month

Free Trial

Free Version

Category Features

10/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/131426/Zoho-Survey/)

## [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)

[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)[View all reviews](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

[](https://www.capterra.com/p/131426/Zoho-Survey/)

Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.

Overall Score

76/100

Popularity: 29/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.5

Value for Money

4.3

Paid plans start at

$35.00Per Month

Free Trial

Free Version

Category Features

10/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/168823/SurveySparrow/)

## [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)[View all reviews](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

[](https://www.capterra.com/p/168823/SurveySparrow/)

Transform feedback into loyalty and growth with SurveySparrow’s CX suite, providing actionable insights and enhance customer experience

Overall Score

75/100

Popularity: 29/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.3

Features

4.3

Value for Money

4.3

Paid plans start at

Not provided by the vendor

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/156752/SurveyLegend/)

## [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)

[4.6 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)[View all reviews](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer experience.

Overall Score

74/100

Popularity: 27/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.3

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

15/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

## [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)[View all reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

[](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.

Overall Score

73/100

Popularity: 25/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

5/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164070/UJET/)

## [UJET](https://www.capterra.com/p/164070/UJET/)

[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/)[View all reviews](https://www.capterra.com/p/164070/UJET/reviews/)

[](https://www.capterra.com/p/164070/UJET/)

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.

Overall Score

73/100

Popularity: 25/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.6

Value for Money

4.8

Paid plans start at

$80.00Per Year

Free Trial

Free Version

Category Features

9/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144389/Yotpo/)

## [Yotpo](https://www.capterra.com/p/144389/Yotpo/)

[4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/)[View all reviews](https://www.capterra.com/p/144389/Yotpo/reviews/)

[](https://www.capterra.com/p/144389/Yotpo/)

Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores.

Overall Score

73/100

Popularity: 29/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.4

Value for Money

3.9

Paid plans start at

$199.00Per Month

Free Trial

Free Version

Category Features

11/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/239159/GatherUp/)

## [GatherUp](https://www.capterra.com/p/239159/GatherUp/)

[4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/)[View all reviews](https://www.capterra.com/p/239159/GatherUp/reviews/)

[](https://www.capterra.com/p/239159/GatherUp/)

GatherUp helps digital agencies collect, analyze, and showcase reviews to improve client reputation, retention, and business growth

Overall Score

72/100

Popularity: 25/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.4

Paid plans start at

$99.00Per Month

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179417/Genesys-Cloud/)

## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)[View all reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[](https://www.capterra.com/p/179417/Genesys-Cloud/)

Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement

Overall Score

72/100

Popularity: 28/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$75.00Per Month

Free Trial

Free Version

Category Features

7/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

## [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

[4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)[View all reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

RingCX is an AI-powered contact center: simple to use and easy to deploy.

Overall Score

72/100

Popularity: 28/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.1

Paid plans start at

$65.00Per Month

Free Trial

Free Version

Category Features

4/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/127957/SoGoSurvey/)

## [Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/)

[4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/)[View all reviews](https://www.capterra.com/p/127957/SoGoSurvey/reviews/)

SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

Overall Score

71/100

Popularity: 24/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/248867/Feedback/)

## [Real Time Feedback](https://www.capterra.com/p/248867/Feedback/)

[4.7 (25)](https://www.capterra.com/p/248867/Feedback/reviews/)[View all reviews](https://www.capterra.com/p/248867/Feedback/reviews/)

[](https://www.capterra.com/p/248867/Feedback/)

Feedback is a customer engagement platform that helps businesses resolve customer concerns in real-time.

Overall Score

70/100

Popularity: 23/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.7

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Customer Experience Software](https://www.capterra.com/customer-experience-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:June 30, 2025