--- title: "Best Customer Journey Mapping Tools Software 2026 | Capterra" description: "Find the top Customer Journey Mapping Tools software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-journey-mapping-tools-software/" page_type: "category" language: "en" --- # Best Customer Journey Mapping Tools Software ## Adobe Customer Journey Analytics Rating: 4.6 out of 5 (5 reviews) Profile: [Adobe Customer Journey Analytics](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 3.3 out of 5 - Features: 4.0 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Communication Management: 3.5 rating ### Gallery tab Ease of use: 4.4 out of 5 (5 reviews) ### Integrations tab Adobe Customer Journey Analytics connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/#integrations) #### Most popular integrations - Google Cloud: 4.7 rating - Microsoft Azure: 4.6 rating - Amazon S3: 4.7 rating - Adobe Analytics: 4.5 rating - Snowflake: 4.7 rating - Adobe Experience Cloud: 4.5 rating - Adobe Target: 4.0 rating - Quantum Metric: 4.7 rating - Adobe Real-Time CDP: 4.2 rating --- ## Userflow Rating: 4.8 out of 5 (14 reviews) Profile: [Userflow](https://www.capterra.com/p/219928/Userflow/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered product adoption platform to onboard, guide, and support users in-app—driving activation, adoption, and retention. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $300.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Audience Targeting: 5.0 rating - Drag & Drop: 4.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (14 reviews) ### Integrations tab Userflow connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/219928/Userflow/#integrations) #### Most popular integrations - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Intercom: 4.5 rating - Mixpanel: 4.5 rating - Segment: 4.7 rating - Amplitude: 4.6 rating - Heap: 4.5 rating - LogRocket: 4.9 rating --- ## Mailchimp Rating: 4.5 out of 5 (17,661 reviews) Profile: [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Mailchimp: the #1 email marketing platform with 11M+ users worldwide, offering AI-powered insights & content creation tools. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive email marketing platform - Flexible newsletter creation tools Cons: - Limited editing and formatting options - Frequent email deliverability problems #### Starting price Starting price: $13.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Email Marketing: 4.5 rating - API: 5.0 rating - Customizable Templates: 4.7 rating - Third-Party Integrations: 4.7 rating #### Lowest rated features - Multi-Channel Marketing: 4.0 rating - Campaign Management: 5.0 rating - Conversion Tracking: 5.0 rating - Data Import/Export: 5.0 rating #### Feature-related review snippet Reviewer: Angela W. Reviewer details: Consumer Goods, 11-50 employees Published: April 13, 2026 > "The interface is clean, the integrations are seamless, and it honestly feels like the most professional tool in its class." ### Gallery tab Ease of use: 4.4 out of 5 (17,661 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Public Relations and Communications, 201-500 employees Published: May 18, 2026 > "It’s a great option for businesses and individuals looking to manage marketing campaigns efficiently without needing advanced technical skills. While pricing can increase as your audience grows and some advanced features require higher-tier plans, the overall functionality and ease of use make it a reliable and effective marketing platform." ### Integrations tab Mailchimp connects with 208+ software tools. [See all integrations](https://www.capterra.com/p/110228/MailChimp/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Evernote Teams: 4.4 rating - HubSpot Marketing Hub: 4.5 rating - NetSuite: 4.2 rating - Epos Now: 3.8 rating #### Integrations-related review snippet Reviewer: Alec J. Reviewer details: Glass, Ceramics & Concrete, 11-50 employees Published: December 2, 2024 > "The integration options with other platforms and tools were a big plus, streamlining workflow and boosting efficiency." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Pipedrive Rating: 4.5 out of 5 (3,058 reviews) Profile: [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Minimal learning curve for users - Highly visual sales pipeline management Cons: - Limited advanced reporting capabilities - Cumbersome search and filter options #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Email Marketing: 4.0 rating #### Feature-related review snippet Reviewer: Samuel B. Reviewer details: Information Services, 1-10 employees Published: September 3, 2024 > "Nice interface for business and prospects management" ### Gallery tab Ease of use: 4.5 out of 5 (3,058 reviews) #### Related review snippet Reviewer: Brett B. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 14, 2026 > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs." ### Integrations tab Pipedrive connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - QuickBooks Online: 4.3 rating - Aircall: 4.2 rating - Proposify: 4.4 rating - Help Scout: 4.6 rating - Wishpond: 4.1 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: November 12, 2024 > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting." --- ## Marketo Engage Rating: 4.3 out of 5 (712 reviews) Profile: [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Adobe Marketo Engage is a leading AI-powered platform that automates and scales marketing to drive engagement, efficiency, and revenue. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive lead management tools - Extensive peer-driven support resources Cons: - High and unpredictable pricing - Frequent slowdowns and lag #### Starting price Starting price: Not available Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Email Marketing: 5.0 rating - Engagement Tracking: 4.5 rating - A/B Testing: 5.0 rating - Activity Dashboard: 5.0 rating #### Lowest rated features - Campaign Management: 5.0 rating - Conversion Tracking: 5.0 rating - Customer Database: 5.0 rating - Customer Journey Mapping: 5.0 rating #### Feature-related review snippet Reviewer: Fabio F. Reviewer details: Marketing and Advertising, 51-200 employees Published: January 10, 2023 > "The experience was positive, but it would be nice if they had a more user-friendly interface for news users." ### Gallery tab Ease of use: 3.8 out of 5 (712 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, Self-employed Published: November 20, 2024 > "The platform’s seamless integration with design assets and its ability to track campaign performance makes it ideal for creating targeted, visually engaging content." ### Integrations tab Marketo Engage connects with 118+ software tools. [See all integrations](https://www.capterra.com/p/75130/Marketo-Lead-Management/#integrations) #### Most popular integrations - Twilio: 4.4 rating - SugarCRM: 3.8 rating - Bynder: 4.8 rating - ON24: 4.3 rating - Yesware: 4.3 rating - Mixpanel: 4.0 rating #### Integrations-related review snippet Reviewer: Janelle B. Reviewer details: Construction, 51-200 employees Published: December 11, 2023 > "We were able to connect our tools with it very very quickly thanks to the native integrations." --- ## Hotjar Rating: 4.6 out of 5 (543 reviews) Profile: [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Use Hotjar to understand how users behave and what they feel at each step of their journey. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive user behavior analysis - Detailed visitor engagement tracking Cons: - Session recording usability challenges - Technical limitations and glitches #### Starting price Starting price: $39.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 4.5 rating - Conversion Tracking: 4.7 rating - Data Visualization: 4.3 rating - Visual Analytics: 4.5 rating #### Lowest rated features - Data Import/Export: 3.6 rating - Collaboration Tools: 2.0 rating - Behavioral Analytics: 4.0 rating - Real-Time Notifications: 3.0 rating #### Feature-related review snippet Reviewer: Rodrigo T. Reviewer details: Information Technology and Services, 10,001+ employees Published: October 25, 2024 > "Its seamless integration with other marketing tools provides deep insights into user behavior, allowing you to identify large-scale patterns and continually improve user experience." ### Gallery tab Ease of use: 4.6 out of 5 (543 reviews) #### Related review snippet Reviewer: Peter C. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: July 1, 2026 > "Hotjar has provided us with such incredible insights about how prospects and customers actually interact with our website, which enable us to tailor our approach to them." ### Integrations tab Hotjar connects with 71+ software tools. [See all integrations](https://www.capterra.com/p/163516/Hotjar/#integrations) #### Most popular integrations - Slack: 5.0 rating - Microsoft Excel: 4.8 rating - Mailchimp: 4.5 rating - OneDrive: 4.5 rating - HubSpot Marketing Hub: 5.0 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Atul M. Reviewer details: Arts and Crafts, Self-employed Published: January 5, 2023 > "Hotjar can be easily integrated with a range of other tools and platforms, including Google Analytics." --- ## Lucky Orange Rating: 4.7 out of 5 (264 reviews) Profile: [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Website optimization tools used by 500,000+ sites worldwide. Heatmaps, recordings, surveys, live chat and more included in every plan. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 4.7 rating - Website Analytics: 4.2 rating - Performance Metrics: 5.0 rating - Conversion Tracking: 3.7 rating #### Lowest rated features - A/B Testing: 1.0 rating - Behavioral Analytics: 3.0 rating - Data Visualization: 3.0 rating - Communication Management: 4.0 rating #### Feature-related review snippet Reviewer: Rick G. Reviewer details: Medical Devices, 1-10 employees Published: April 30, 2024 > "I've been using LO Classic for many years and not a day's gone by when I haven't referred to the interface. " ### Gallery tab Ease of use: 4.6 out of 5 (264 reviews) #### Related review snippet Reviewer: Krzysiek M. Reviewer details: Consumer Electronics, 11-50 employees Published: July 21, 2026 > "We like using this tool, it helps us in our work, shows the strengths and weaknesses of our website and allows us to collect valuable information from our visitors" ### Integrations tab Lucky Orange connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/150695/Lucky-Orange/#integrations) #### Most popular integrations - WordPress: 4.3 rating - Google Analytics 360: 4.8 rating - Shopify: 4.8 rating - HubSpot CRM: 4.5 rating - BigCommerce: 4.4 rating - Shopify Plus: 5.0 rating #### Integrations-related review snippet Reviewer: Samuel K. Reviewer details: Retail, 1-10 employees Published: April 29, 2025 > "Lucky Orange provides a tremendous amount of value, especially considering how easy it is to set up without complex integrations." --- ## Similarweb Rating: 4.6 out of 5 (261 reviews) Profile: [Similarweb](https://www.capterra.com/p/148472/SimilarWeb-Pro/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Similarweb is a software & data company specializing in web & app analytics, web traffic, competitive intelligence and performance. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Robust competitor benchmarking tools - Comprehensive actionable market insights Cons: - Inconsistent data for smaller sites - High cost for full access #### Starting price Starting price: $125.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting & Statistics: 5.0 rating #### Feature-related review snippet Reviewer: Yuri L. Reviewer details: Marketing and Advertising, 51-200 employees Published: April 16, 2026 > "All wrapped in a young framework, and great UI & UX" ### Gallery tab Ease of use: 4.6 out of 5 (261 reviews) #### Related review snippet Reviewer: Caterina V. Reviewer details: Market Research, 1-10 employees Published: April 27, 2026 > "We use them both to feed data into Looker Studio and to support integration with an internal software solution we are currently developing, which makes Similarweb even more important within our workflow." ### Integrations tab Similarweb connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/148472/SimilarWeb-Pro/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.7 rating - Google Sheets: 4.5 rating - Google Analytics 360: 2.0 rating - HubSpot CRM: 5.0 rating - Amazon S3: 4.7 rating - Salesforce Marketing Cloud: 4.2 rating #### Integrations-related review snippet Reviewer: Caterina V. Reviewer details: Market Research, 1-10 employees Published: April 27, 2026 > "We use them both to feed data into Looker Studio and to support integration with an internal software solution we are currently developing, which makes Similarweb even more important within our workflow." --- ## XM for Customer Experience Rating: 4.6 out of 5 (255 reviews) Profile: [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Visualize and improve every moment in the customer journey to deliver personalized, omnichannel experiences. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1500.00 Pricing details: Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Behavioral Analytics: 5.0 rating - Collaboration Tools: 5.0 rating - Customer Experience Management: 5.0 rating #### Lowest rated features - Performance Metrics: 5.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (255 reviews) #### Related review snippet Reviewer: Mike A. Reviewer details: Telecommunications, 201-500 employees Published: October 3, 2025 > "Very helpful for gathering opinions and reviews of internal processes and company updates." ### Integrations tab XM for Customer Experience connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/152924/Customer-Frontlines/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Marketo Engage: 4.3 rating - ServiceNow: 4.5 rating - Grade.us: 4.8 rating - Adobe Analytics: 4.5 rating --- ## Pendo Rating: 4.5 out of 5 (238 reviews) Profile: [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Use Pendo's customer journey analytics to learn how customers move through workflows, then take action to improve the user experience. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Communication Management: 5.0 rating - Conversion Tracking: 5.0 rating - Surveys & Feedback: 5.0 rating #### Lowest rated features - Data Import/Export: 5.0 rating - Engagement Tracking: 5.0 rating - Tagging: 5.0 rating #### Feature-related review snippet Reviewer: Robert S. Reviewer details: Financial Services, 10,001+ employees Published: December 11, 2025 > "The best part of the technology is its full suite, 360 functionality for analytics, user guidance, and feedback." ### Gallery tab Ease of use: 4.1 out of 5 (238 reviews) #### Related review snippet Reviewer: Rayane O. Reviewer details: Information Services, 51-200 employees Published: December 12, 2025 > "We use it to monitor feature usage, communicate with our users to support onboarding, maximize the adoption of new releases, and even recruit users for Discovery work." ### Integrations tab Pendo connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/151951/Pendo-Platform/#integrations) #### Most popular integrations - Slack: 4.5 rating - Salesforce Sales Cloud: 4.7 rating - WordPress: 4.6 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 5.0 rating - Confluence: 4.5 rating #### Integrations-related review snippet Reviewer: justin H. Reviewer details: Oil & Energy, 51-200 employees Published: December 11, 2025 > "I also like the ability to integrate with zapier." --- ## CardBoard Rating: 4.2 out of 5 (170 reviews) Profile: [CardBoard](https://www.capterra.com/p/176690/CardBoard/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.4 out of 5 - Features: 3.9 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Activity Tracking: Not available - Performance Metrics: Not available - Engagement Tracking: Not available - Behavioral Analytics: Not available - Data Import/Export: Available - Customer Experience Management: Not available - Customizable Templates: Available - Customer Segmentation: Not available - Activity Dashboard: Available - Collaboration Tools: Available - Drag & Drop: Available - Reporting & Statistics: Available ### Gallery tab Ease of use: 4.3 out of 5 (170 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 11-50 employees Published: January 7, 2021 > "Really easy to use, helps keep everything running efficiently." ### Integrations tab CardBoard connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/176690/CardBoard/#integrations) #### Most popular integrations - Jira: 4.4 rating - Confluence: 4.5 rating - Pivotal Tracker: 4.3 rating --- ## LeadSquared Rating: 4.3 out of 5 (167 reviews) Profile: [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer Journey Mapping Tools help your business drive individualized experiences at scale – with absolutely zero code. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Communication Management: 5.0 rating - CRM: 5.0 rating - Customizable Reports: 5.0 rating - Drag & Drop: 5.0 rating #### Lowest rated features - Multi-Channel Marketing: 5.0 rating #### Feature-related review snippet Reviewer: shikha Y. Reviewer details: Consumer Goods, 10,001+ employees Published: March 25, 2026 > "My overall experience with LeadSquared has been positive—it’s easy to use, helps streamline lead management, and improves sales efficiency, though there’s some room for improvement in customization and performance." ### Gallery tab Ease of use: 4.3 out of 5 (167 reviews) #### Related review snippet Reviewer: shikha Y. Reviewer details: Consumer Goods, 10,001+ employees Published: March 25, 2026 > "My overall experience with LeadSquared has been positive—it’s easy to use, helps streamline lead management, and improves sales efficiency, though there’s some room for improvement in customization and performance." ### Integrations tab LeadSquared connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/130199/LeadSquared/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Google Analytics 360: 4.7 rating - Shopify: 4.5 rating - Acuity Scheduling: 4.8 rating - Freshdesk: 4.5 rating - GoTo Webinar: 4.5 rating #### Integrations-related review snippet Reviewer: Karan P. Reviewer details: Computer Networking, 201-500 employees Published: September 8, 2022 > "Cost-effective for the offerings provided, simple to use and integrations make this perfect for our business." --- ## LeadsRx Rating: 4.4 out of 5 (144 reviews) Profile: [LeadsRx](https://www.capterra.com/p/146071/LeadsRx-Attribution-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Impartial customer journey analytics; evaluate journeys across devices, browsers, apps; review key metrics to reduce path-to-purchase #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.01 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Performance Metrics: 4.0 rating ### Gallery tab Ease of use: 4.2 out of 5 (144 reviews) #### Related review snippet Reviewer: Rachel F. Reviewer details: Marketing and Advertising, 5,001-10,000 employees Published: January 12, 2021 > "LeadsRx is great for showing attribution and the impact radio has on a clients web traffic; however, it cannot be the only tool used as sometimes there are other factors affecting traffic going up and down too." ### Integrations tab LeadsRx connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/146071/LeadsRx-Attribution-Software/#integrations) #### Most popular integrations - WordPress: 4.6 rating - Google Analytics 360: 4.7 rating - Shopify: 4.5 rating - Pipedrive: 4.5 rating - WooCommerce: 4.5 rating - Marketo Engage: 4.3 rating #### Integrations-related review snippet Reviewer: Derek G. Reviewer details: Retail, 201-500 employees Published: January 6, 2021 > "Integration was a fairly simple process and we enjoy the capability to deep dive into our customers journey" --- ## Smartlook Rating: 4.7 out of 5 (136 reviews) Profile: [Smartlook](https://www.capterra.com/p/164713/Smartlook/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Smartlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, events & funnels #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $55.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Visual Analytics: 5.0 rating - Activity Dashboard: 5.0 rating - Data Visualization: 5.0 rating #### Lowest rated features - Customer Journey Mapping: 3.0 rating - Engagement Tracking: 5.0 rating - Tagging: 5.0 rating - Website Analytics: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Apparel & Fashion, 10,001+ employees Published: May 6, 2022 > "In other words, we now know how to improve the user experience." ### Gallery tab Ease of use: 4.7 out of 5 (136 reviews) #### Related review snippet Reviewer: Kapil M. Reviewer details: Information Technology and Services, 11-50 employees Published: February 28, 2023 > "it helps in understanding website user behavior, tracking the analytics and supporting in Improving the content on the website." ### Integrations tab Smartlook connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/164713/Smartlook/#integrations) #### Most popular integrations - WordPress: 4.6 rating - Shopify: 4.5 rating - Squarespace: 4.6 rating - Adobe Commerce: 4.3 rating - Joomla: 4.2 rating - Drupal: 4.2 rating #### Integrations-related review snippet Reviewer: Atour T. Reviewer details: Research, 51-200 employees Published: November 3, 2022 > "Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook." --- ## SurveySparrow Rating: 4.4 out of 5 (122 reviews) Profile: [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform the customer journey with SurveySparrow’s insights-driven platform, enhancing satisfaction, loyalty, and business growth. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based, Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Activity Tracking: Not available - Performance Metrics: Available - Engagement Tracking: Available - Behavioral Analytics: Not available - Data Import/Export: Available - Customer Experience Management: Available - Customizable Templates: Available - Customer Segmentation: Available - Activity Dashboard: Available - Collaboration Tools: Not available - Drag & Drop: Available - Reporting & Statistics: Available #### Feature-related review snippet Reviewer: J'La D. Reviewer details: Government Relations, 11-50 employees Published: February 19, 2024 > "It's a very simple yet aesthetically pleasing application and easy for end-users to navigate." ### Gallery tab Ease of use: 4.5 out of 5 (122 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Entertainment, 51-200 employees Published: September 10, 2025 > "I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk." ### Integrations tab SurveySparrow connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/168823/SurveySparrow/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - WordPress: 4.5 rating - Google Sheets: 5.0 rating - Google Analytics 360: 4.7 rating - HubSpot Marketing Hub: 2.0 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Joël T. Reviewer details: Computer Software, 1-10 employees Published: July 3, 2023 > "SurveySparrow also provides multiple integration possibilities which rather favor our preferences." --- ## Contentsquare Rating: 4.8 out of 5 (116 reviews) Profile: [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Contentsquare is the #1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €49.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 4.8 rating - Behavioral Analytics: 5.0 rating - A/B Testing: 4.7 rating - Conversion Tracking: 4.7 rating #### Lowest rated features - Predictive Analytics: 4.3 rating - Website Analytics: 4.0 rating - Real-Time Notifications: 4.3 rating - Data Visualization: 4.7 rating #### Feature-related review snippet Reviewer: Prajjwal A. Reviewer details: Information Technology and Services, 201-500 employees Published: May 11, 2023 > "We can analyze the massive amounts of data we produce daily with incredible speed and efficiency thanks to Contentsquare's platform, primarily because of the structure it has provided us with, thanks to the tools it has that end up providing a very versatile and flexible interface when creating custom panels." ### Gallery tab Ease of use: 4.4 out of 5 (116 reviews) #### Related review snippet Reviewer: Perri M. Reviewer details: Restaurants, 10,001+ employees Published: October 14, 2022 > "There are a lot of cool features in the tool such as session replay, zoning feature, customer journey mapping and the Chrome plug in for web makes it easy for people who aren't super close to the analytics tools to find the data they need for basic metrics" ### Integrations tab Contentsquare connects with 59+ software tools. [See all integrations](https://www.capterra.com/p/161591/ContentSquare/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - New Relic: 4.5 rating - Adobe Experience Manager: 4.4 rating - Dynatrace: 4.6 rating - Segment: 4.7 rating - Medallia Experience Cloud: 4.5 rating - Kameleoon: 5.0 rating - Tealium Customer Data Hub: 4.1 rating - Dynamic Yield: 4.0 rating --- ## UXPressia Rating: 4.8 out of 5 (80 reviews) Profile: [UXPressia](https://www.capterra.com/p/172668/UXPressia/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A customer journey mapping platform for personas, journeys, and service blueprints, with AI to speed up the work. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $95.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customizable Templates: 4.7 rating - Data Visualization: 4.7 rating - Collaboration Tools: 4.0 rating - Drag & Drop: 5.0 rating #### Lowest rated features - Customer Segmentation: 3.5 rating - Customizable Branding: 4.0 rating - Personalization: 4.0 rating - Brainstorming: 4.5 rating #### Feature-related review snippet Reviewer: Jorge O. G. Reviewer details: Education Management, Self-employed Published: April 23, 2021 > "For me personally, it has helped me a lot in teaching, it has provided me a friendly interface that helped students understand the concepts more clearly and visually." ### Gallery tab Ease of use: 4.7 out of 5 (80 reviews) #### Related review snippet Reviewer: Kim G. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 7, 2021 > "We also love how all of these components fit together so seamlessly, and how you can pull the different elements into the different 'views' eg persona into the journey map etc." ### Integrations tab UXPressia connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/172668/UXPressia/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Google Sheets: 4.7 rating - Microsoft Teams: 4.5 rating - Azure DevOps: 4.4 rating - Mixpanel: 4.5 rating --- ## Pingdom Rating: 4.5 out of 5 (78 reviews) Profile: [Pingdom](https://www.capterra.com/p/131928/Pingdom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Make your websites faster and more reliable with easy-to-use web performance and digital experience monitoring. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Activity Tracking: Not available - Performance Metrics: Available - Engagement Tracking: Not available - Behavioral Analytics: Not available - Data Import/Export: Not available - Customer Experience Management: Available - Customizable Templates: Not available - Customer Segmentation: Available - Activity Dashboard: Available - Collaboration Tools: Available - Drag & Drop: Not available - Reporting & Statistics: Not available #### Feature-related review snippet Reviewer: Torikul I. Reviewer details: Internet, 1-10 employees Published: August 2, 2021 > "I think this tool needs to improve UI/UX more, people like me will start loving this tool again." ### Gallery tab Ease of use: 4.6 out of 5 (78 reviews) #### Related review snippet Reviewer: Ganga T. Reviewer details: Writing and Editing, 11-50 employees Published: August 12, 2022 > "There are a lot of people who are using Pingdom and this is especially helpful for the small business owner who doesn't have a dedicated IT person or a full-time employee to manage their website for them. If Pingdom can keep track of our website stats for us, it will give us peace of mind knowing that our website is up and running and running well." ### Integrations tab Pingdom connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/131928/Pingdom/#integrations) #### Most popular integrations - Slack: 5.0 rating - PagerDuty: 5.0 rating - OpsGenie: 5.0 rating - Splunk On-Call: 5.0 rating --- ## AiTrillion Rating: 4.9 out of 5 (77 reviews) Profile: [AiTrillion](https://www.capterra.com/p/187243/Aitrilion/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? World's leading All-in-One eCommerce Sales & Marketing Automation Platform for Businesses @ Every Stage.Join w Luxe,FIT Mexico, GiaRose #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Activity Tracking: Available - Performance Metrics: Available - Engagement Tracking: Available - Behavioral Analytics: Not available - Data Import/Export: Not available - Customer Experience Management: Available - Customizable Templates: Available - Customer Segmentation: Available - Activity Dashboard: Available - Collaboration Tools: Not available - Drag & Drop: Available - Reporting & Statistics: Available #### Feature-related review snippet Reviewer: Danny G. Reviewer details: Consumer Goods, 1-10 employees Published: July 15, 2021 > "Additionally, the support at AiTrillion is second to none! Whereas many apps offer video tutorials with visuals and irritating music, AiTrillion offers very clear and concise video tutorials that even the most novice user can follow." ### Gallery tab Ease of use: 4.8 out of 5 (77 reviews) #### Related review snippet Reviewer: Jennie N. Reviewer details: Apparel & Fashion, 501-1,000 employees Published: September 20, 2024 > "They have a good listening to help us customize everything that can make UX-UI better." --- ## Whatfix Rating: 4.6 out of 5 (77 reviews) Profile: [Whatfix](https://www.capterra.com/p/143008/Whatfix/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: No ### Features tab #### Most popular features - Activity Tracking: Available - Performance Metrics: Available - Engagement Tracking: Available - Behavioral Analytics: Not available - Data Import/Export: Available - Customer Experience Management: Not available - Customizable Templates: Available - Customer Segmentation: Available - Activity Dashboard: Available - Collaboration Tools: Available - Drag & Drop: Not available - Reporting & Statistics: Available #### Feature-related review snippet Reviewer: Adam C. Reviewer details: Hospitality, 11-50 employees Published: December 11, 2024 > "My favorite aspect of WhatFix is how intuitive and user-friendly the whole platform is." ### Gallery tab Ease of use: 4.5 out of 5 (77 reviews) #### Related review snippet Reviewer: Adam C. Reviewer details: Hospitality, 11-50 employees Published: December 11, 2024 > "From the front end to the back end, WhatFix makes sure that I can easily develop and deliver training material to our users while providing users a enhanced experience while on our platform." ### Integrations tab Whatfix connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/143008/Whatfix/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating - Moodle: 4.3 rating - Zapier: 4.7 rating - Intercom: 4.5 rating - Okta: 4.7 rating --- ## Segment Rating: 4.7 out of 5 (72 reviews) Profile: [Segment](https://www.capterra.com/p/150621/Segment/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio Segment is the world’s leading Customer Data Platform (CDP). Join the 25,000+ companies using Segment. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $120.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customer Database: 5.0 rating - Customer Segmentation: 5.0 rating - Data Import/Export: 5.0 rating - Engagement Tracking: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (72 reviews) #### Related review snippet Reviewer: Andres S. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: November 24, 2023 > "Set up was trivial, the API is easy to use and the real-time debugger is absolutely excellent." ### Integrations tab Segment connects with 69+ software tools. [See all integrations](https://www.capterra.com/p/150621/Segment/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Stripe: 4.6 rating - Firebase: 4.6 rating - Adobe Analytics: 4.5 rating - Talkable: 4.8 rating - Extole: 4.8 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: May 21, 2021 > "It integrates well with other tools like Heap for further analytics." --- ## Fullstory Rating: 4.6 out of 5 (67 reviews) Profile: [Fullstory](https://www.capterra.com/p/153721/FullStory/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Fullstory helps technology teams develop experiences that push the boundaries of what’s possible. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Engagement Tracking: 5.0 rating - Data Visualization: 3.5 rating - Customer Experience Management: 5.0 rating #### Lowest rated features - Conversion Tracking: 4.0 rating - Third-Party Integrations: 4.0 rating - Customizable Reports: 5.0 rating - Real-Time Data: 5.0 rating #### Feature-related review snippet Reviewer: Kyle C. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: November 29, 2023 > "I love it, it's been super helpful in troubleshooting with users, finding bugs, finding room for improvement with our product...etc." ### Gallery tab Ease of use: 4.4 out of 5 (67 reviews) #### Related review snippet Reviewer: Lorenq H. Reviewer details: Human Resources, 1-10 employees Published: November 4, 2025 > "It is one of the most useful software products I've ever encountered for B2B SaaS companies to quickly level up their product and sales performance 10X." ### Integrations tab Fullstory connects with 46+ software tools. [See all integrations](https://www.capterra.com/p/153721/FullStory/#integrations) #### Most popular integrations - Google Analytics 360: 4.7 rating - Intercom: 5.0 rating - BigCommerce: 4.4 rating - Help Scout: 4.6 rating - Kustomer: 4.7 rating - Google Tag Manager 360: 4.8 rating #### Integrations-related review snippet Reviewer: Lorenq H. Reviewer details: Human Resources, 1-10 employees Published: November 4, 2025 > "I also really liked how easy it was to self-serve create custom dashboards without having to involve my developer team, aside from very lightly during setup, which was very easy." --- ## Involve.me Rating: 4.4 out of 5 (67 reviews) Profile: [Involve.me](https://www.capterra.com/p/241622/brandquiz/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The AI quiz funnel builder with built-in email automation, ideal for businesses with high-value leads. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Most popular features - Activity Tracking: Not available - Performance Metrics: Available - Engagement Tracking: Available - Behavioral Analytics: Not available - Data Import/Export: Available - Customer Experience Management: Not available - Customizable Templates: Available - Customer Segmentation: Available - Activity Dashboard: Not available - Collaboration Tools: Available - Drag & Drop: Available - Reporting & Statistics: Available #### Feature-related review snippet Reviewer: Taryn F. Reviewer details: E-Learning, Self-employed Published: August 23, 2022 > "Drag and drop design is easy to use. Plus there's multiple ways to 'score' a quiz which I found really intuitive and helpful." ### Gallery tab Ease of use: 4.4 out of 5 (67 reviews) #### Related review snippet Reviewer: Keri K. Reviewer details: Professional Training & Coaching, 1-10 employees Published: December 5, 2024 > "I loved being able to created weighted personality quizzes that served as opt-ins for businesses." ### Integrations tab Involve.me connects with 69+ software tools. [See all integrations](https://www.capterra.com/p/241622/brandquiz/#integrations) #### Most popular integrations - Microsoft Excel: 4.8 rating - Mailchimp: 3.5 rating - Zoho CRM: 4.3 rating - HubSpot Marketing Hub: 4.5 rating - HubSpot CRM: 4.5 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Destiny Y. Reviewer details: Health, Wellness and Fitness, Self-employed Published: February 5, 2021 > "Its easy to use and I love the the ability to customize and integrate with Mailchimp." --- ## Matomo Rating: 4.7 out of 5 (62 reviews) Profile: [Matomo](https://www.capterra.com/p/182627/Matomo-Analytics/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Matomo is the leading open-source web analytics solution. Make more informed decisions while ensuring data privacy and ownership. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Activity Tracking: Not available - Performance Metrics: Available - Engagement Tracking: Not available - Behavioral Analytics: Available - Data Import/Export: Available - Customer Experience Management: Not available - Customizable Templates: Not available - Customer Segmentation: Not available - Activity Dashboard: Available - Collaboration Tools: Not available - Drag & Drop: Available - Reporting & Statistics: Available ### Gallery tab Ease of use: 4.5 out of 5 (62 reviews) #### Related review snippet Reviewer: Isak P. Reviewer details: Computer Software, 11-50 employees Published: January 4, 2023 > "Matomo is a comprehensive and customizable web analytics platform that offers a wide range of tools and features for tracking and analyzing website traffic." ### Integrations tab Matomo connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/182627/Matomo-Analytics/#integrations) #### Most popular integrations - Jira: 4.4 rating - Moodle: 4.3 rating - WooCommerce: 4.5 rating - Joomla: 5.0 rating - Drupal: 4.2 rating - LineUpr: 4.9 rating - Grafana: 4.6 rating - LimeSurvey: 4.4 rating - Shopware: 4.3 rating --- ## Delighted Rating: 4.8 out of 5 (57 reviews) Profile: [Delighted](https://www.capterra.com/p/157973/Delighted/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $134.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Activity Tracking: Not available - Performance Metrics: Available - Engagement Tracking: Available - Behavioral Analytics: Not available - Data Import/Export: Available - Customer Experience Management: Available - Customizable Templates: Available - Customer Segmentation: Available - Activity Dashboard: Available - Collaboration Tools: Available - Drag & Drop: Available - Reporting & Statistics: Available ### Gallery tab Ease of use: 4.8 out of 5 (57 reviews) #### Related review snippet Reviewer: Holly D. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: February 10, 2026 > "The surveys are incredibly helpful for small or growing businesses." ### Integrations tab Delighted connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/157973/Delighted/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft 365: 4.6 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 5.0 rating - Intercom: 4.5 rating - Klaviyo: 4.6 rating - Help Scout: 4.6 rating - Groove: 4.7 rating --- Page 1 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (145) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard Activity Tracking AI Copilot Behavioral Analytics Collaboration Tools Customer Experience Management Customer Profiles Customer Segmentation Customizable Templates Data Import/Export Drag & Drop Engagement Tracking Generative AI Performance Metrics Predictive Analytics Reporting & Statistics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Retention Software](https://www.capterra.com/customer-retention-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)