# Best Customer Journey Mapping Tools Software 2026 | Capterra > Find the top Customer Journey Mapping Tools software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-journey-mapping-tools-software/s/android --- # Best Customer Journey Mapping Tools Software For more information consult our [Customer Journey Mapping Tools Buyers Guide](#buyers-guide-content) [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Transform the customer journey with SurveySparrow’s insights-driven platform, enhancing satisfaction, loyalty, and business growth. [Learn more about SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [4.6 (5)](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/#reviews) Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels. [Learn more about Adobe Customer Journey Analytics](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Mailchimp](https://www.capterra.com/p/110228/MailChimp/) [4.5 (17580)](https://www.capterra.com/p/110228/MailChimp/reviews/) Mailchimp: the #1 email marketing platform with 11M+ users worldwide, offering AI-powered insights & content creation tools. [Learn more about Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3044)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics 81% recommend this product [## Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Adobe Marketo Engage is a leading AI-powered platform that automates and scales marketing to drive engagement, efficiency, and revenue. [Learn more about Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/) Use Hotjar to understand how users behave and what they feel at each step of their journey. [Learn more about Hotjar](https://www.capterra.com/p/163516/Hotjar/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics 84% recommend this product [## Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Website optimization tools used by 500,000+ sites worldwide. Heatmaps, recordings, surveys, live chat and more included in every plan. [Learn more about Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics 85% recommend this product [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Visualize and improve every moment in the customer journey to deliver personalized, omnichannel experiences. [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics 82% recommend this product [## Similarweb](https://www.capterra.com/p/148472/SimilarWeb-Pro/) [4.6 (253)](https://www.capterra.com/p/148472/SimilarWeb-Pro/reviews/) Similarweb is a software & data company specializing in web & app analytics, web traffic, competitive intelligence and performance.  [Learn more about Similarweb](https://www.capterra.com/p/148472/SimilarWeb-Pro/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics 82% recommend this product [## Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) [4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) Use Pendo's customer journey analytics to learn how customers move through workflows, then take action to improve the user experience. [Learn more about Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics 85% recommend this product [## CardBoard](https://www.capterra.com/p/176690/CardBoard/) [4.2 (170)](https://www.capterra.com/p/176690/CardBoard/reviews/) CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more. [Learn more about CardBoard](https://www.capterra.com/p/176690/CardBoard/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Customer Journey Mapping Tools help your business drive individualized experiences at scale – with absolutely zero code. [Learn more about LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## LeadsRx](https://www.capterra.com/p/146071/LeadsRx-Attribution-Software/) [4.4 (144)](https://www.capterra.com/p/146071/LeadsRx-Attribution-Software/reviews/) Impartial customer journey analytics; evaluate journeys across devices, browsers, apps; review key metrics to reduce path-to-purchase [Learn more about LeadsRx](https://www.capterra.com/p/146071/LeadsRx-Attribution-Software/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Smartlook](https://www.capterra.com/p/164713/Smartlook/) [4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) Smartlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, events & funnels [Learn more about Smartlook](https://www.capterra.com/p/164713/Smartlook/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics 91% recommend this product [## Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) [4.8 (116)](https://www.capterra.com/p/161591/ContentSquare/reviews/) Contentsquare is the #1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more. [Learn more about Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics 96% recommend this product [## UXPressia](https://www.capterra.com/p/172668/UXPressia/) [4.8 (80)](https://www.capterra.com/p/172668/UXPressia/reviews/) An online platform for building an outstanding customer experience via customer journey mapping, personas, impact mapping techniques. [Learn more about UXPressia](https://www.capterra.com/p/172668/UXPressia/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Pingdom](https://www.capterra.com/p/131928/Pingdom/) [4.5 (78)](https://www.capterra.com/p/131928/Pingdom/reviews/) Make your websites faster and more reliable with easy-to-use web performance and digital experience monitoring. [Learn more about Pingdom](https://www.capterra.com/p/131928/Pingdom/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## AiTrillion](https://www.capterra.com/p/187243/Aitrilion/) [4.9 (77)](https://www.capterra.com/p/187243/Aitrilion/reviews/) World's leading All-in-One eCommerce Sales & Marketing Automation Platform for Businesses @ Every Stage.Join w Luxe,FIT Mexico, GiaRose [Learn more about AiTrillion](https://www.capterra.com/p/187243/Aitrilion/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Whatfix](https://www.capterra.com/p/143008/Whatfix/) [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training. [Learn more about Whatfix](https://www.capterra.com/p/143008/Whatfix/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Segment](https://www.capterra.com/p/150621/Segment/) [4.7 (72)](https://www.capterra.com/p/150621/Segment/reviews/) Twilio Segment is the world’s leading Customer Data Platform (CDP). Join the 25,000+ companies using Segment. [Learn more about Segment](https://www.capterra.com/p/150621/Segment/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Fullstory](https://www.capterra.com/p/153721/FullStory/) [4.6 (67)](https://www.capterra.com/p/153721/FullStory/reviews/) Fullstory helps technology teams develop experiences that push the boundaries of what’s possible. [Learn more about Fullstory](https://www.capterra.com/p/153721/FullStory/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Involve.me](https://www.capterra.com/p/241622/brandquiz/) [4.4 (67)](https://www.capterra.com/p/241622/brandquiz/reviews/) No-code funnel builder for creating high-converting, personalized funnels that convert visitors into qualified leads.  [Learn more about Involve.me](https://www.capterra.com/p/241622/brandquiz/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Matomo](https://www.capterra.com/p/182627/Matomo-Analytics/) [4.7 (62)](https://www.capterra.com/p/182627/Matomo-Analytics/reviews/) Matomo is the leading open-source web analytics solution. Make more informed decisions while ensuring data privacy and ownership. [Learn more about Matomo](https://www.capterra.com/p/182627/Matomo-Analytics/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Delighted](https://www.capterra.com/p/157973/Delighted/) [4.8 (57)](https://www.capterra.com/p/157973/Delighted/reviews/) Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. [Learn more about Delighted](https://www.capterra.com/p/157973/Delighted/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics [## Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) [4.8 (56)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Clarity is a free, easy-to-use tool that help you understand how real people actually use your site. [Learn more about Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) Customer Journey Mapping Tools features reviewers most value Activity Dashboard Activity Tracking Behavioral Analytics Customer Experience Management Customer Segmentation Customizable Templates Data Import/Export Engagement Tracking Performance Metrics Page 1 of 6 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (143) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard Activity Tracking AI Copilot Behavioral Analytics Collaboration Tools Customer Experience Management Customer Profiles Customer Segmentation Customizable Templates Data Import/Export Drag & Drop Engagement Tracking Generative AI Performance Metrics Predictive Analytics Reporting & Statistics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Retention Software](https://www.capterra.com/customer-retention-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)