# Best Customer Journey Mapping Tools Software 2026 | Capterra

> Find the top Customer Journey Mapping Tools software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/customer-journey-mapping-tools-software/s/web-based

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# Best Customer Journey Mapping Tools Software

For more information consult our [Customer Journey Mapping Tools Buyers Guide](#buyers-guide-content)

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Popular

85% of professionals opt for a 30-day trial before the software purchase

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Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

Activity Dashboard

Activity Tracking

AI Copilot

Behavioral Analytics

Collaboration Tools

Customer Experience Management

Customer Profiles

Customer Segmentation

Customizable Templates

Data Import/Export

Drag & Drop

Engagement Tracking

Generative AI

Performance Metrics

Predictive Analytics

Reporting & Statistics

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad