Qualtrics Customer Experience vs TopBox

Starting Price

Not provided by vendor

$25,000.00/year

Best For

Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience.

TopBox is designed for small-to-medium businesses (SMBs) with annual revenue less than $500M in the business-to-business (B2B) space. Goals = enhance customer relationships, reduce churn, ID upsell.

Rating


4.7 / 5
(178)
Read All Reviews

5 / 5
(1)

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.5 / 5


  • "Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper."

  • "I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways."


4 / 5


Customer Support


4.8 / 5


  • "I contacted Qualtrics with many questions and the customer service representative was outstanding. He was patience and extremely informative."

  • "Qualtrics is super easy and their customer service is the best."


5 / 5


Features & Functionality


4.6 / 5


  • "I like its intuitiveness; the clever anticipation of what I would most likely want to happen next and the bringing of it to fruition."

  • "It definitely makes the user experience a delight, esp in early days of using the tool. I had great experience using Qualtrics so far."



Value for Money


4.5 / 5




Product Features

  • check Activity Tracking
  • check CRM
  • close Gift Card Management
  • close Loyalty Cards
  • close Loyalty Program
  • close Member Portal
  • check Membership Management
  • close Referral Tracking
  • close Rewards Management
Not provided by vendor

Screenshots

View 5 screenshots 183316 thumb
View 5 screenshots 11151 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

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Qualtrics Customer Experience vs TopBox

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