Best for

Creatio CRM

51-1000+ users

Highly customizable and user-friendly, Creatio applications help businesses of any size and from any industry manage customer-facing processes and deliver an amazing customer experience.

Salesforce Sales Cloud

1-1000+ users

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Kommo

1-500 users

Kommo was designed to help you manage your leads, tasks and sales team. As a manager, you will have full control over your team and pipeline with extremely rich analytics and monitoring tools.

Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

--%

Referral Tracking

207

important

Mobile Access

388

important

--% Fit

Referral Tracking

important

Mobile Access

important

Creatio CRM

27/28

Referral Tracking
Mobile Access
Lead Qualification
Contact Database
Sales Pipeline Management
Territory Management
Quotes/Estimates
Customizable Fields
Calendar/Reminder System
Marketing Automation
Task Management
Interaction Tracking
Social Media Integration
Pipeline Management
Lead Capture
Forecasting
Contact Management
Email Management
Lead Generation
Workflow Management
Activity Dashboard
Internal Chat Integration
Segmentation
Alerts/Notifications
Document Storage
Lead Management
Reporting/Analytics
Data Import/Export

See All features

Hide CRM Software Features -

Referral Tracking
Mobile Access
Lead Qualification
Contact Database
Sales Pipeline Management
Territory Management
Quotes/Estimates
Customizable Fields
Calendar/Reminder System
Marketing Automation
Task Management
Interaction Tracking
Social Media Integration
Pipeline Management
Lead Capture
Forecasting
Contact Management
Email Management
Lead Generation
Workflow Management
Activity Dashboard
Internal Chat Integration
Segmentation
Alerts/Notifications
Document Storage
Lead Management
Reporting/Analytics
Data Import/Export

See All features

Salesforce Sales Cloud

Top Features

28/28

Show CRM Software Features +

Referral Tracking
Mobile Access
Lead Qualification
Contact Database
Sales Pipeline Management
Territory Management
Quotes/Estimates
Customizable Fields
Calendar/Reminder System
Marketing Automation
Task Management
Interaction Tracking
Social Media Integration
Pipeline Management
Lead Capture
Forecasting
Contact Management
Email Management
Lead Generation
Workflow Management
Activity Dashboard
Internal Chat Integration
Segmentation
Alerts/Notifications
Document Storage
Lead Management
Reporting/Analytics
Data Import/Export

See All features

Kommo

27/28

Show CRM Software Features +

Referral Tracking
Mobile Access
Lead Qualification
Contact Database
Sales Pipeline Management
Territory Management
Quotes/Estimates
Customizable Fields
Calendar/Reminder System
Marketing Automation
Task Management
Interaction Tracking
Social Media Integration
Pipeline Management
Lead Capture
Forecasting
Contact Management
Email Management
Lead Generation
Workflow Management
Activity Dashboard
Internal Chat Integration
Segmentation
Alerts/Notifications
Document Storage
Lead Management
Reporting/Analytics
Data Import/Export

See All features

Pros & Cons

Creatio CRM

Pro

"Customer service was great and the team dedication to find suitable solution was beyond reproach."

Meyerovich - USLEGALVISA.COM Alex

May 16, 2019

Pro

"The customer service is fantastic and always willing to help. Nataly from bpmOnline at times went above and beyond her duties to help out."

Akkas Tawsif

Jul 12, 2017

Con

"Printables and Reports can be difficult to work with and seem to have fallen behind the quality represented elsewhere in the software."

Sowell Justin

Jun 29, 2020

Con

"You have to be aware of the changes that you make from the beginning or it would be difficult to go back."

Maya Antonio

Oct 11, 2018

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Salesforce Sales Cloud

Pro

"It is very easy to track the status of a lead via the pipeline. The reporting is AMAZING and incredibly comprehensive."

Ward Elena

Feb 04, 2021

Pro

"Salesforce creates a platform that takes the place of multiple other programs. The ability to customize to a degree for the company is nice and the customer service is responsive."

Altheim Sarah

Feb 04, 2021

Con

"They are worse than any company I have ever seen at harassing our team for payment even when we never used their service."

Gibson DeWayne

Jun 08, 2021

Con

"I lost money trying to use this application, I mistakenly attempted to deal with their customer service which was was absolutely horrendous."

Monti Kayla

Nov 04, 2020

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Kommo

Pro

"This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused."

faiez ahmed

Oct 04, 2019

Pro

"Does a great job of moving the customer along in a sequence of events towards a sale. Has great integration with the MS Products and more."

Bolger Dennis

Dec 27, 2018

Con

"Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls."

Burton Matthew

Jan 26, 2021

Con

"IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals."

Selitskaya Dasha

Nov 26, 2019

Read All Reviews

Deployment & Support

Creatio CRM

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Salesforce Sales Cloud

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Kommo

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Reviews

Highest Rated

User Satisfaction
4.8(119)
Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.7

Likelihood to Recommend

91%

User Satisfaction
4.4(18309)
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.1

81%

User Satisfaction
4.3(158)
Ease of Use
4.3
Customer Service
4.1
Features
4.3
Value for Money
4.3

75%

Creatio CRM vs Salesforce Sales Cloud vs Kommo

Creatio CRM

Salesforce Sales Cloud

Kommo