CRM Creatio vs SugarCRM

Awards

Starting Price

$25.00/month/user

$40.00/month/user

Best For

Highly customizable and user-friendly, bpm'online applications help businesses of any size and from any industry manage customer-facing processes and deliver an amazing customer experience.

SugarCRM is a horizontal CRM platform and application offering aimed at customers seeking highly user-friendly solutions that make even the most complex end-to-end customer processes simple to manage.

Ideal number of Users

50 - 1000+

10 - 1000+

Rating


4.8 / 5
(72)
Read All Reviews

3.8 / 5
(332)
Read All Reviews

Ease of Use


4.8 / 5


  • "Thus, we got a complete view of all touchpoints with a client. Another thing about the bpm'online system is ease of use."

  • "BPM online - Very user friendly and practical CRM offering all the functionality you could possibly need."


3.6 / 5


  • "Very user friendly and always being offered continued education on the use and benefits of the software."

  • "I like the ease of use with what we use it for."

Customer Support


4.8 / 5


  • "I was able to use it right away after it was deployed. Also the support team's proactivity helped."

  • "Their tech support and Academy videos are always at your disposal."


3.7 / 5


  • "The format is good since we can customize it. Customer service is fast, professional and courteous."

  • "Implementing new modules was no better, and the customer service was impossible to reach. M glad that we moved away from it."

Features & Functionality


4.7 / 5


  • "We liked the easy customization and user-friendly interface. The scalability and security of our data was also important."

  • "D definitely recommend this product. User interface of bpm'online is quite user-friendly and looks fresh."


3.8 / 5


  • "I love the simple filtering, quick and comprehensive reporting and the ease of customizing your view."

  • "Sales tools, lead tracking tools, reporting features are second to none. Module builder is fantastic and very customizable."

Value for Money


4.8 / 5


  • "Fantastic service throughout from pre-sales, implementation and on going post implementation support. Cost effective in every aspect."

  • "In addition, implementing the bpm'online CRM is time and cost effective as we were able to use the system right away."


3.8 / 5


  • "I have used other CRM's in the past and Sugar is by far the best. The email campaign feature alone is worth the money."

  • "If possible, please reduce the cost for small businesses."

Product Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Screenshots

View 5 screenshots 80228 thumb
View 5 screenshots 133308 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CRM Creatio vs SugarCRM

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SugarCRM vs CRM Creatio