Act! Growth Suite vs Total Support HelpDesk CRM

Awards

Starting Price

$25.00/month/user

$395.00/one-time/user

Best For

For SMBs who want to grow, Act! is a CRM & marketing automation software that enables growth. Unlike other offerings, Act! is the only proven platform that is a perfect fit for your business.

companies that offer customer service and need call and email tracking and helpdesk software.

Ideal number of Users

1 - 99

1 - 999

Rating


3.7 / 5
(603)
Read All Reviews

4.3 / 5
(25)
Read All Reviews

Ease of Use


3.8 / 5


  • "Ease of use, flexibility of design, reports, ability to track relationships across multiple contacts, and mass mailing abilities."

  • "The program is easy to use and very affordable for what we were looking for."


4.3 / 5


Customer Support


3.4 / 5


  • "The videos that come with the package is totally inadequate to teach you how to use it. Customer support is also another disappointing feature."

  • "I can finally track, plan, and forecast my sales all in one place. The tech support is awesome."


4.2 / 5


  • "This allows us to aggregate the entire time spend on a help desk event instead of having multiple entries like we used to have."

  • "The TeleSupport HelpDesk is the best I've seen and over the years has proven to be a fundamental part of our business and our customer relations."

Features & Functionality


3.7 / 5


  • "Easy to use and easy to setup, the software is ready direct from installation and the built in reporting and functionality is fantastic."

  • "A good CRM system that does not require a monthly fee. It helps me manage and track clients, prospective clients and employees."


4.2 / 5


  • "Tele-Support HelpDesk helps me track software customizations I make for our customers."

  • "Instead of spending hours or days reading through the admin guide, I was up and running and creating my own inquiries with Act! the same day."

Value for Money


3.8 / 5


  • "When working with clients that are bound by tight budgets this is a great solution for a database management software."

  • "Dependability, clarity, cost, security for my information."


4.2 / 5


Product Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Screenshots

View 5 screenshots 141308 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Act! Growth Suite vs Total Support HelpDesk CRM

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Total Support HelpDesk vs Act! Growth Suite