Qualtrics Customer Experience vs Act! Growth Suite

Awards

Starting Price

Not provided by vendor

$25.00/month/user

Best For

Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience.

For SMBs who want to grow, Act! is a CRM & marketing automation software that enables growth. Unlike other offerings, Act! is the only proven platform that is a perfect fit for your business.

Rating


4.7 / 5
(175)
Read All Reviews

3.7 / 5
(592)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.5 / 5


  • "Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper."

  • "I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways."


3.8 / 5


  • "Ease of use, flexibility of design, reports, ability to track relationships across multiple contacts, and mass mailing abilities."

  • "The program is easy to use and very affordable for what we were looking for."

Customer Support


4.8 / 5


  • "I contacted Qualtrics with many questions and the customer service representative was outstanding. He was patience and extremely informative."

  • "Qualtrics is super easy and their customer service is the best."


3.4 / 5


  • "The videos that come with the package is totally inadequate to teach you how to use it. Customer support is also another disappointing feature."

  • "I can finally track, plan, and forecast my sales all in one place. The tech support is awesome."

Features & Functionality


4.6 / 5


  • "I like its intuitiveness; the clever anticipation of what I would most likely want to happen next and the bringing of it to fruition."

  • "It definitely makes the user experience a delight, esp in early days of using the tool. I had great experience using Qualtrics so far."


3.8 / 5


  • "Easy to use and easy to setup, the software is ready direct from installation and the built in reporting and functionality is fantastic."

  • "A good CRM system that does not require a monthly fee. It helps me manage and track clients, prospective clients and employees."

Value for Money


4.5 / 5



3.8 / 5


  • "When working with clients that are bound by tight budgets this is a great solution for a database management software."

  • "Dependability, clarity, cost, security for my information."

Product Features

  • close Calendar/Reminder System
  • close Document Storage
  • check Email Marketing
  • check Internal Chat Integration
  • close Lead Scoring
  • check Marketing Automation Integration
  • close Mobile Access
  • close Quotes/Proposals
  • check Segmentation
  • check Social Media Integration
  • close Task Management
  • check Territory Management
  • check Calendar/Reminder System
  • check Document Storage
  • check Email Marketing
  • close Internal Chat Integration
  • check Lead Scoring
  • check Marketing Automation Integration
  • check Mobile Access
  • check Quotes/Proposals
  • check Segmentation
  • check Social Media Integration
  • check Task Management
  • close Territory Management

Screenshots

View 5 screenshots 183316 thumb
View 5 screenshots 141308 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Qualtrics Customer Experience vs Act! Growth Suite

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share Share Your Comparison of Act! Growth Suite vs Qualtrics Customer Experience