Spiro vs Total Support HelpDesk CRM

Starting Price

$10,000.00/year

$395.00/one-time/user

Best For

Sales teams at mid-enterprise B2B companies. Our customers include companies in the industries of: manufacturing, insurance, finance, real estate, logistics, software, and many more.

companies that offer customer service and need call and email tracking and helpdesk software.

Ideal number of Users

10 - 499

1 - 999

Rating


4.4 / 5
(27)
Read All Reviews

4.3 / 5
(25)
Read All Reviews

Ease of Use


4.5 / 5


  • "An easy to use CRM with the best sales reports."

  • "Ease of use on all devices I have as well as functionality. Data entry is simple with an easy flow."


4.3 / 5


Customer Support


4.7 / 5



4.2 / 5


  • "This allows us to aggregate the entire time spend on a help desk event instead of having multiple entries like we used to have."

  • "The TeleSupport HelpDesk is the best I've seen and over the years has proven to be a fundamental part of our business and our customer relations."

Features & Functionality


4.1 / 5



4.2 / 5


  • "Tele-Support HelpDesk helps me track software customizations I make for our customers."

  • "Instead of spending hours or days reading through the admin guide, I was up and running and creating my own inquiries with Act! the same day."

Value for Money


4.5 / 5



4.2 / 5


Product Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Screenshots

View 5 screenshots 212678 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Spiro vs Total Support HelpDesk CRM

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Total Support HelpDesk vs Spiro