NetSuite CRM+ vs Keap (formerly Infusionsoft)

Awards

Starting Price

Not provided by vendor

$79.00/month

Best For

NetSuite is ideal for small to midsize businesses.

Software designed specifically for small businesses, Infusionsoft intelligently helps you get your daily work done.

Rating


3.9 / 5
(178)
Read All Reviews

4.1 / 5
(1037)
Read All Reviews

Ideal number of Users

2 - 999

1 - 1000+

Ease of Use


3.8 / 5


  • "It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability."

  • "Companies need to really optimize their network to get the best results. Sending out emails is cumbersome and can be improved."


3.5 / 5


  • "I do not have much to complain about this software, the only thing that sometimes is a little difficult to get familiar, but once you do it is a wonder."

  • "They have some good features, their UX, and their UI is so great it is very very easy to use, and their support is really really good."

Customer Support


3.6 / 5


  • "Customizeable, good support team, large scope of data tracking and "searches."

  • "Customer support is very slow to respond. I sent requests a month ago and still haven't heard from support."


4.1 / 5


  • "Great service- customer support is really fantastic and I appreciate the anytime chat feature and being able to call in as well."

  • "Great features, always improving functionality, and terrific customer support."

Features & Functionality


4 / 5


  • "NetSuite's dashboards are so amazing that it is addictive. The ability to customize searches and reports is very simple."

  • "It's an awesome product, though does require a solid understanding of business requirements and experienced team to implement."


4.1 / 5


  • "Things are categorized in an easy to follow manner and the interface is awesome. I have worked with ICOMS before and this is beyond better."

  • "Best suited for tech-savy types. If you are not that familiar/comfortable with computers, CRMs this may not be the best choice for you."

Value for Money


3.5 / 5


  • "It will be amazing and wonderful and the very best thing, so long as you are able to make that investment. If you can't, you aren't ready for it."

  • "The result is improved quote accuracy, reduced billing errors, stronger revenue recognition processes, and more efficient fulfillment flow."


3.8 / 5


  • "Ease of programming campaigns, be they e-mail or direct mail. The price is excellent for the features delivered."

  • "One of the best values for your money in the CRM market. Not as robust as an enterprise CRM, but a fraction the price."

Product Features

  • check Calendar/Reminder System
  • check Document Storage
  • check Email Marketing
  • check Internal Chat Integration
  • check Lead Scoring
  • check Marketing Automation Integration
  • close Mobile Access
  • check Quotes/Proposals
  • check Segmentation
  • close Social Media Integration
  • check Task Management
  • check Territory Management
  • check Calendar/Reminder System
  • close Document Storage
  • check Email Marketing
  • close Internal Chat Integration
  • check Lead Scoring
  • check Marketing Automation Integration
  • check Mobile Access
  • check Quotes/Proposals
  • check Segmentation
  • close Social Media Integration
  • check Task Management
  • check Territory Management

Screenshots

View 3 screenshots 124212 thumb
View 3 screenshots 142737 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NetSuite CRM+ vs Keap (formerly Infusionsoft)

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share Share Your Comparison of Keap (formerly Infusionsoft) vs NetSuite CRM+