Qualtrics Customer Experience vs Keap (formerly Infusionsoft)

Awards

Starting Price

Not provided by vendor

$79.00/month

Best For

Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience.

Software designed specifically for small businesses, Infusionsoft intelligently helps you get your daily work done.

Rating


4.7 / 5
(175)
Read All Reviews

4.1 / 5
(1037)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper."

  • "I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways."


3.5 / 5


  • "I do not have much to complain about this software, the only thing that sometimes is a little difficult to get familiar, but once you do it is a wonder."

  • "They have some good features, their UX, and their UI is so great it is very very easy to use, and their support is really really good."

Customer Support


4.8 / 5


  • "I contacted Qualtrics with many questions and the customer service representative was outstanding. He was patience and extremely informative."

  • "Qualtrics is super easy and their customer service is the best."


4.1 / 5


  • "Great service- customer support is really fantastic and I appreciate the anytime chat feature and being able to call in as well."

  • "Great features, always improving functionality, and terrific customer support."

Features & Functionality


4.6 / 5


  • "I like its intuitiveness; the clever anticipation of what I would most likely want to happen next and the bringing of it to fruition."

  • "It definitely makes the user experience a delight, esp in early days of using the tool. I had great experience using Qualtrics so far."


4.1 / 5


  • "Things are categorized in an easy to follow manner and the interface is awesome. I have worked with ICOMS before and this is beyond better."

  • "Best suited for tech-savy types. If you are not that familiar/comfortable with computers, CRMs this may not be the best choice for you."

Value for Money


4.5 / 5



3.8 / 5


  • "Ease of programming campaigns, be they e-mail or direct mail. The price is excellent for the features delivered."

  • "One of the best values for your money in the CRM market. Not as robust as an enterprise CRM, but a fraction the price."

Product Features

  • close Calendar/Reminder System
  • close Document Storage
  • check Email Marketing
  • check Internal Chat Integration
  • close Lead Scoring
  • check Marketing Automation Integration
  • close Mobile Access
  • close Quotes/Proposals
  • check Segmentation
  • check Social Media Integration
  • close Task Management
  • check Territory Management
  • check Calendar/Reminder System
  • close Document Storage
  • check Email Marketing
  • close Internal Chat Integration
  • check Lead Scoring
  • check Marketing Automation Integration
  • check Mobile Access
  • check Quotes/Proposals
  • check Segmentation
  • close Social Media Integration
  • check Task Management
  • check Territory Management

Screenshots

View 5 screenshots 183316 thumb
View 3 screenshots 142737 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Qualtrics Customer Experience vs Keap (formerly Infusionsoft)

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share Share Your Comparison of Keap (formerly Infusionsoft) vs Qualtrics Customer Experience