Nextiva CRM vs Keap (formerly Infusionsoft)

Awards

Starting Price

$10.00/month/user

$79.00/month

Best For

Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.

Software designed specifically for small businesses, Infusionsoft intelligently helps you get your daily work done.

Rating


4.4 / 5
(220)
Read All Reviews

4.1 / 5
(1038)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.3 / 5


  • "Easy to use and great service for our business. Ability to do automate our whole business communication."

  • "Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background."


3.5 / 5


  • "I do not have much to complain about this software, the only thing that sometimes is a little difficult to get familiar, but once you do it is a wonder."

  • "They have some good features, their UX, and their UI is so great it is very very easy to use, and their support is really really good."

Customer Support


4.4 / 5


  • "Best packages, best customer service and best VoIP EVER. Nextiva offers GREAT SERVICE."

  • "Nextiva has amazing customer service and offers the best value for the service."


4.1 / 5


  • "Great service- customer support is really fantastic and I appreciate the anytime chat feature and being able to call in as well."

  • "Great features, always improving functionality, and terrific customer support."

Features & Functionality


4.4 / 5


  • "From when we first contacted them, they were able to help us determine what would best suit our needs, and then supported us along the way."

  • "Total customization, good price, great auto-attendant feature, provides analytics."


4.1 / 5


  • "Things are categorized in an easy to follow manner and the interface is awesome. I have worked with ICOMS before and this is beyond better."

  • "Best suited for tech-savy types. If you are not that familiar/comfortable with computers, CRMs this may not be the best choice for you."

Value for Money


4.4 / 5


  • "In real estate it¿s so competitive that we knew it was important to invest in improving our communications."

  • "We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price."


3.9 / 5


  • "Ease of programming campaigns, be they e-mail or direct mail. The price is excellent for the features delivered."

  • "One of the best values for your money in the CRM market. Not as robust as an enterprise CRM, but a fraction the price."

Product Features

  • close Calendar/Reminder System
  • close Document Storage
  • check Email Marketing
  • check Internal Chat Integration
  • check Lead Scoring
  • close Marketing Automation Integration
  • close Mobile Access
  • check Quotes/Proposals
  • check Segmentation
  • close Social Media Integration
  • check Task Management
  • close Territory Management
  • check Calendar/Reminder System
  • close Document Storage
  • check Email Marketing
  • close Internal Chat Integration
  • check Lead Scoring
  • check Marketing Automation Integration
  • check Mobile Access
  • check Quotes/Proposals
  • check Segmentation
  • close Social Media Integration
  • check Task Management
  • check Territory Management

Screenshots

View 5 screenshots 109172 thumb
View 3 screenshots 142737 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Nextiva CRM vs Keap (formerly Infusionsoft)

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share Share Your Comparison of Keap (formerly Infusionsoft) vs Nextiva CRM