Keap (formerly Infusionsoft) vs karmaCRM

Awards

Starting Price

$79.00/month

$34.00/month/user

Best For

Software designed specifically for small businesses, Keap intelligently helps you get your daily work done.

Small to medium-sized businesses and firms looking for a simple way to stay in contact and foster the relationships with their prospects, customers, vendors, and suppliers.

Ideal number of Users

1 - 1000+

1 - 499

Rating


4.1 / 5
(1052)
Read All Reviews

4.5 / 5
(27)
Read All Reviews

Ease of Use


3.5 / 5


  • "I do not have much to complain about this software, the only thing that sometimes is a little difficult to get familiar, but once you do it is a wonder."

  • "They have some good features, their UX, and their UI is so great it is very very easy to use, and their support is really really good."


4.4 / 5


  • "Straight forward easy to use and adopt+customizable."

  • "We've been with them for years (since the beginning actually!), and wouldn't even consider one of those other pricy and complex solutions."

Customer Support


4.1 / 5


  • "Great service- customer support is really fantastic and I appreciate the anytime chat feature and being able to call in as well."

  • "Great features, always improving functionality, and terrific customer support."


4.6 / 5


  • "The customer service is highly responsive and very open to hearing my suggestions and customizations that align with my business model."

  • "Karma CRM has exceeded all of my expectations with superior customer service."

Features & Functionality


4.1 / 5


  • "Things are categorized in an easy to follow manner and the interface is awesome. I have worked with ICOMS before and this is beyond better."

  • "Best suited for tech-savy types. If you are not that familiar/comfortable with computers, CRMs this may not be the best choice for you."


4.1 / 5


  • "KarmaCRM is extremely simple, intuitive, and user-friendly, which makes it a great option for small businesses."

  • "It was easy to implement and very intuitive which facilitated the implementation and training."

Value for Money


3.8 / 5


  • "Ease of programming campaigns, be they e-mail or direct mail. The price is excellent for the features delivered."

  • "One of the best values for your money in the CRM market. Not as robust as an enterprise CRM, but a fraction the price."


4.3 / 5


Product Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Screenshots

View 3 screenshots 142737 thumb
View 2 screenshots 22294 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Keap (formerly Infusionsoft) vs karmaCRM

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karmaCRM vs Keap (formerly Infusionsoft)