--- title: "Best Customer Retention Software 2026 | Capterra" description: "Find the top Customer Retention software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-retention-software/" page_type: "category" language: "en" --- # Best Customer Retention Software [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. [Learn more about Custify](https://www.capterra.com/p/190125/Custify/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 98% recommend this product [4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) ChurnZero is the platform and partner for customer growth. [Learn more about ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 88% recommend this product [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) AI Customer Success platform for B2B SaaS. Predicts churn and expansion per account, explains why, and turns signals into action. [Learn more about Customerscore.io](https://www.capterra.com/p/10025816/Customerscore-io/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 88% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Cloud-based B2B customer support platform with ticketing, AI-assisted replies, sentiment tracking, and customer distress alerts. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 81% recommend this product [## Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/) Hotjar is website analytics software that provides heatmaps, recordings, surveys, and tools to understand and optimize websites. [Learn more about Hotjar](https://www.capterra.com/p/163516/Hotjar/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 83% recommend this product [## Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) [4.5 (506)](https://www.capterra.com/p/76928/Campaign-Monitor/reviews/) Campaign Monitor by Marigold is an email marketing tool that enables anyone to send beautiful, targeted, and effective email campaigns. [Learn more about Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/) [4.4 (267)](https://www.capterra.com/p/153149/Rewards-Platform/reviews/) Xoxoday is an AI-powered platform offering businesses a comprehensive suite of loyalty, rewards, incentives, and engagement solutions. [Learn more about Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.  [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 82% recommend this product [## ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) [4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention. [Learn more about ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 90% recommend this product [## Braze](https://www.capterra.com/p/155423/Appboy/) [4.7 (168)](https://www.capterra.com/p/155423/Appboy/reviews/) Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love.  [Learn more about Braze](https://www.capterra.com/p/155423/Appboy/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 91% recommend this product [## Emma by Marigold](https://www.capterra.com/p/75428/Emma/) [4.2 (156)](https://www.capterra.com/p/75428/Emma/reviews/) Emma by Marigold makes it easy for teams of all sizes to create and collaborate on campaigns that drive conversions and revenue. [Learn more about Emma by Marigold](https://www.capterra.com/p/75428/Emma/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/) [4.6 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) Cloud-based revenue platform that captures signals from calls, emails, and chat to automate CRM updates, workflows, and coaching. [Learn more about Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Whatfix](https://www.capterra.com/p/143008/Whatfix/) [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. [Learn more about Whatfix](https://www.capterra.com/p/143008/Whatfix/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) [4.7 (64)](https://www.capterra.com/p/175189/GuideCX/reviews/) GUIDEcx is a customer onboarding platform for internal and external teams designed to shorten time to value and decrease churn.  [Learn more about GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## MoEngage](https://www.capterra.com/p/164687/Sherpa/) [4.3 (58)](https://www.capterra.com/p/164687/Sherpa/reviews/) MoEngage is an insights-led customer engagement platform that empowers marketers and product owners with AI-driven insights. [Learn more about MoEngage](https://www.capterra.com/p/164687/Sherpa/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Screeb](https://www.capterra.com/p/239744/Screeb/) [4.5 (42)](https://www.capterra.com/p/239744/Screeb/reviews/) We help companies to understand, ask, engage and guide their users, all in one place. [Learn more about Screeb](https://www.capterra.com/p/239744/Screeb/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## WebEngage](https://www.capterra.com/p/143401/WebEngage/) [4.5 (32)](https://www.capterra.com/p/143401/WebEngage/reviews/) WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified. [Learn more about WebEngage](https://www.capterra.com/p/143401/WebEngage/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Planhat](https://www.capterra.com/p/149430/Planhat/) [4.6 (28)](https://www.capterra.com/p/149430/Planhat/reviews/) Planhat is a customer platform built to give insights, manage workflow and drive customer experience. [Learn more about Planhat](https://www.capterra.com/p/149430/Planhat/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Stamp Me](https://www.capterra.com/p/131810/Stamp-Me/) [5.0 (24)](https://www.capterra.com/p/131810/Stamp-Me/#reviews) Stamp Me is the digital stamp card platform used by small & medium sized businesses to increase customer retention & loyalty. [Learn more about Stamp Me](https://www.capterra.com/p/131810/Stamp-Me/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Pushwoosh](https://www.capterra.com/p/163449/Pushwoosh/) [4.4 (21)](https://www.capterra.com/p/163449/Pushwoosh/reviews/) Boost customer retention with personalized engagement powered by Pushwoosh. [Learn more about Pushwoosh](https://www.capterra.com/p/163449/Pushwoosh/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## BlueConic](https://www.capterra.com/p/148284/BlueConic/) [4.2 (17)](https://www.capterra.com/p/148284/BlueConic/reviews/) BlueConic turns first-party data into real-time revenue decisions — coordinating every channel from acquisition through retention. [Learn more about BlueConic](https://www.capterra.com/p/148284/BlueConic/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Talon.One](https://www.capterra.com/p/159778/Talon-One/) [4.8 (16)](https://www.capterra.com/p/159778/Talon-One/reviews/) Offer your customers a personalized and memorable experience without building your loyalty program from scratch. [Learn more about Talon.One](https://www.capterra.com/p/159778/Talon-One/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Selligent](https://www.capterra.com/p/164255/Selligent/) [4.6 (15)](https://www.capterra.com/p/164255/Selligent/reviews/) Selligent is a multi-channel platform that blends insight and engagement to meet consumers' needs moment by moment. [Learn more about Selligent](https://www.capterra.com/p/164255/Selligent/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Revinova](https://www.capterra.com/p/136485/Revinova/) [4.6 (14)](https://www.capterra.com/p/136485/Revinova/reviews/) Revinova is an AI-powered Clinical Trial Enablement Platform that uses Agentic AI to improve patient engagement, site readiness, protoc [Learn more about Revinova](https://www.capterra.com/p/136485/Revinova/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking Page 1 of 3 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (108) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Churn Management Customer Communication Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Feedback Management Generative AI Health Score Performance Metrics Personalization Retention Tracking Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)[Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/) I'm looking for Customer Retention Software that is: [Free](https://www.capterra.com/customer-retention-software/s/free/)