--- title: "Best Customer Retention Software 2026 | Capterra" description: "Find the top Customer Retention software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-retention-software/" page_type: "category" language: "en" --- # Best Customer Retention Software [Free](https://www.capterra.com/customer-retention-software/s/free/) [4.1 (22)](https://www.capterra.com/p/155887/Natterbox/reviews/) Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce. [Learn more about Natterbox](https://www.capterra.com/p/155887/Natterbox/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [4.7 (131)](https://www.capterra.com/p/157980/ChurnZero/reviews/) ChurnZero is the platform and partner for customer growth. [Learn more about ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 88% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Cloud-based B2B customer support platform with ticketing, AI-assisted replies, sentiment tracking, and customer distress alerts. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 82% recommend this product [## Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/) [4.5 (269)](https://www.capterra.com/p/153149/Rewards-Platform/reviews/) Xoxoday is an AI-powered platform offering businesses a comprehensive suite of loyalty, rewards, incentives, and engagement solutions. [Learn more about Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.  [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 82% recommend this product [## ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) [4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention. [Learn more about ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 90% recommend this product [## Custify](https://www.capterra.com/p/190125/Custify/) [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. [Learn more about Custify](https://www.capterra.com/p/190125/Custify/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking 98% recommend this product [## Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/) [4.6 (102)](https://www.capterra.com/p/165392/Momentum-Mobility/reviews/) Cloud-based revenue platform that captures signals from calls, emails, and chat to automate CRM updates, workflows, and coaching. [Learn more about Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) [4.7 (64)](https://www.capterra.com/p/175189/GuideCX/reviews/) GUIDEcx is a customer onboarding platform for internal and external teams designed to shorten time to value and decrease churn.  [Learn more about GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Screeb](https://www.capterra.com/p/239744/Screeb/) [4.5 (42)](https://www.capterra.com/p/239744/Screeb/reviews/) We help companies to understand, ask, engage and guide their users, all in one place. [Learn more about Screeb](https://www.capterra.com/p/239744/Screeb/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Stamp Me](https://www.capterra.com/p/131810/Stamp-Me/) [5.0 (24)](https://www.capterra.com/p/131810/Stamp-Me/#reviews) Stamp Me is the digital stamp card platform used by small & medium sized businesses to increase customer retention & loyalty. [Learn more about Stamp Me](https://www.capterra.com/p/131810/Stamp-Me/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Pushwoosh](https://www.capterra.com/p/163449/Pushwoosh/) [4.4 (21)](https://www.capterra.com/p/163449/Pushwoosh/reviews/) Boost customer retention with personalized engagement powered by Pushwoosh. [Learn more about Pushwoosh](https://www.capterra.com/p/163449/Pushwoosh/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Customerscore.io](https://www.capterra.com/p/10025816/Customerscore-io/) [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) AI-native Customer Success platform: every CSM sees which accounts need them today and why, with predictive churn and upsell scores. [Learn more about Customerscore.io](https://www.capterra.com/p/10025816/Customerscore-io/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Revinova](https://www.capterra.com/p/136485/Revinova/) [4.6 (14)](https://www.capterra.com/p/136485/Revinova/reviews/) Revinova is an AI-powered Clinical Trial Enablement Platform that uses Agentic AI to improve patient engagement, site readiness, protoc [Learn more about Revinova](https://www.capterra.com/p/136485/Revinova/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Solitics](https://www.capterra.com/p/205331/Solitics/) [4.2 (11)](https://www.capterra.com/p/205331/Solitics/reviews/) Cloud-based customer engagement platform with gamification, real-time data aggregation, omnichannel campaigns, and automated. [Learn more about Solitics](https://www.capterra.com/p/205331/Solitics/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Akita](https://www.capterra.com/p/146056/Akita/) [4.3 (9)](https://www.capterra.com/p/146056/Akita/reviews/) Customer success management platform that enables businesses to reduce churn and increase revenue from the existing customer base. [Learn more about Akita](https://www.capterra.com/p/146056/Akita/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## STAMP](https://www.capterra.com/p/172472/STAMP/) [4.9 (8)](https://www.capterra.com/p/172472/STAMP/reviews/) STAMP is a B2B Retention Automation Platform that determines how well you are delivering on the needs of your most important customers. [Learn more about STAMP](https://www.capterra.com/p/172472/STAMP/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Freshdesk Customer Success](https://www.capterra.com/p/234471/Natero/) [4.6 (8)](https://www.capterra.com/p/234471/Natero/reviews/) Customer Success Management platform for B2B subscription services. [Learn more about Freshdesk Customer Success](https://www.capterra.com/p/234471/Natero/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Apex Loyalty](https://www.capterra.com/p/161685/Hero-Loyalty/) [5.0 (6)](https://www.capterra.com/p/161685/Hero-Loyalty/#reviews) The Award-Winning B2B Customer Engagement & Loyalty Platform. Apex is transforming the way companies engage with their B2B customers. [Learn more about Apex Loyalty](https://www.capterra.com/p/161685/Hero-Loyalty/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Quest](https://www.capterra.com/p/10018546/Quest/) [5.0 (6)](https://www.capterra.com/p/10018546/Quest/#reviews) AI-based client onboarding tool that enables businesses to manage campaign building, customer data, audience segmentation, and more. [Learn more about Quest](https://www.capterra.com/p/10018546/Quest/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## CustomerSure](https://www.capterra.com/p/160337/CustomerSure/) [5.0 (5)](https://www.capterra.com/p/160337/CustomerSure/#reviews) CustomerSure helps CX teams build top VoC programs to boost satisfaction, enhance reputation, and secure high retention rates. [Learn more about CustomerSure](https://www.capterra.com/p/160337/CustomerSure/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Stames](https://www.capterra.com/p/211503/Stames/) [4.8 (5)](https://www.capterra.com/p/211503/Stames/#reviews) Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels & apps. [Learn more about Stames](https://www.capterra.com/p/211503/Stames/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Clutch](https://www.capterra.com/p/178609/Clutch/) [5.0 (4)](https://www.capterra.com/p/178609/Clutch/#reviews) Go beyond one size fits all loyalty programs. Drive higher lifetime value and retention with Clutch's data-driven Loyalty + CDP. [Learn more about Clutch](https://www.capterra.com/p/178609/Clutch/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Corelation](https://www.capterra.com/p/10011749/Corelation/) [4.8 (4)](https://www.capterra.com/p/10011749/Corelation/#reviews) Corelation Software makes it easy to spot and initiate customer retaining actions and lower employee turnover. Relations that matter. [Learn more about Corelation](https://www.capterra.com/p/10011749/Corelation/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking [## Yalt](https://www.capterra.com/p/10017263/Yalt/) [5.0 (3)](https://www.capterra.com/p/10017263/Yalt/#reviews) Enhance customer retention with Yalt’s loyalty programs, cashback, rewards, and personalized communication to drive repeat business. [Learn more about Yalt](https://www.capterra.com/p/10017263/Yalt/) Customer Retention features reviewers most value Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Health Score Performance Metrics Personalization Retention Tracking Page 1 of 3 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (95) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Churn Management Customer Communication Customer Data Management Customer Engagement Customer Journey Mapping Customer Segmentation Engagement Tracking Feedback Management Generative AI Health Score Performance Metrics Personalization Retention Tracking Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)[Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/) I'm looking for Customer Retention Software that is: [Free](https://www.capterra.com/customer-retention-software/s/free/)