# Best Customer Retention Software 2026 | Capterra

> Find the top Customer Retention software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/customer-retention-software/s/free

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# Best Customer Retention Software

For more information consult our [Customer Retention Buyers Guide](#buyers-guide-content)

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## Top-rated software of 2026

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Plan Type

Free Trial

Popular

85% of professionals opt for a 30-day trial before the software purchase

Other subsciption plans:

Free Version

Monthly Subscription

Annual Subscription

One-Time License

Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

AI Copilot

Churn Management

Customer Communication

Customer Data Management

Customer Engagement

Customer Journey Mapping

Customer Segmentation

Engagement Tracking

Feedback Management

Generative AI

Health Score

Performance Metrics

Personalization

Retention Tracking

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad