--- title: "Best Customer Satisfaction Software 2026 | Capterra" description: "Find the top Customer Satisfaction software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-satisfaction-software/" page_type: "category" language: "en" --- # Best Customer Satisfaction Software ## Zendesk Suite Rating: 4.4 out of 5 (4,090 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Increase customer satisfaction with self-service tools that help customers find the answers they need. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticket workflows Cons: - Frequent technical and performance problems - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.1 rating - Email Management: 4.3 rating - Customizable Forms: 4.3 rating - Customer Experience Management: 4.1 rating #### Lowest rated features - CRM: 3.3 rating - Survey/Poll Management: 3.3 rating - SMS Messaging: 2.7 rating - Customer Segmentation: 3.0 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,090 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 215+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Typeform Rating: 4.7 out of 5 (979 reviews) Profile: [Typeform](https://www.capterra.com/p/137289/Typeform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Modern and engaging form design - Intuitive and clean interface Cons: - High cost and restrictive plans - Key features locked behind paywall #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Customizable Forms: 4.7 rating - Reporting/Analytics: 4.2 rating - Data Import/Export: 4.4 rating - Survey/Poll Management: 4.6 rating #### Lowest rated features - Third-Party Integrations: 4.0 rating - Feedback Management: 4.5 rating - Customer Experience Management: 4.5 rating - Customizable Templates: 4.5 rating #### Feature-related review snippet Reviewer: Patricia D. Reviewer details: Leisure, Travel & Tourism, 1-10 employees Published: April 22, 2026 > "The interface feels clean, modern, and very well thought out, which makes the forms much more engaging than traditional ones." ### Gallery tab Ease of use: 4.6 out of 5 (979 reviews) #### Related review snippet Reviewer: Sonu P. Reviewer details: Consumer Goods, 51-200 employees Published: June 26, 2026 > "Security and reliability are good, especially for handling business or educational data. While pricing and occasional technical issues can be drawbacks, the ease of use and quality of features make Typeform a strong choice for surveys, feedback forms, registrations, and customer interactions." ### Integrations tab Typeform connects with 53+ software tools. [See all integrations](https://www.capterra.com/p/137289/Typeform/#integrations) #### Most popular integrations - Google Docs: 4.8 rating - Jira: 4.4 rating - Gmail: 4.8 rating - Google Sheets: 4.6 rating - OneDrive: 4.5 rating - Google Forms: 4.7 rating #### Integrations-related review snippet Reviewer: Sam H. Reviewer details: Education Management, 1-10 employees Published: May 22, 2026 > "We use integrations with Meta, Google, and also Make." --- ## SurveyLegend Rating: 4.6 out of 5 (966 reviews) Profile: [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer satisfaction. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Beginner-friendly and efficient workflow - Intuitive and visually appealing design Cons: - Essential functions require payment - Exporting data restricted to paid plans #### Starting price Starting price: $19.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Feedback Management: 4.6 rating - Survey/Poll Management: 4.6 rating - Reporting/Analytics: 4.5 rating - Customizable Templates: 4.7 rating #### Lowest rated features - Data Import/Export: 4.1 rating - Search/Filter: 3.0 rating - Third-Party Integrations: 4.3 rating - NPS Survey Structure: 4.3 rating #### Feature-related review snippet Reviewer: Ilaria S. Reviewer details: Education Management, 1,001-5,000 employees Published: December 23, 2025 > "What I liked most was the design-focused interface." ### Gallery tab Ease of use: 4.6 out of 5 (966 reviews) #### Related review snippet Reviewer: Liz U. Reviewer details: Education Management, 11-50 employees Published: May 5, 2026 > "I hope they make the free version a complete experience with collecting and seeing the data presented through the platform." ### Integrations tab SurveyLegend connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/156752/SurveyLegend/#integrations) #### Most popular integrations - Google Drive: 5.0 rating - Google Sheets: 4.7 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Luiz Henrique T. Reviewer details: Environmental Services, 1-10 employees Published: April 6, 2021 > "One of the pros of the program is that you can easily set up integrations, logic and rules for the user." --- ## ReviewInc Rating: 4.8 out of 5 (35 reviews) Profile: [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: Yes ### Features tab #### Highest rated features - NPS Survey Structure: 5.0 rating - Third-Party Integrations: 5.0 rating - Email Management: 4.5 rating - Survey/Poll Management: 4.5 rating #### Lowest rated features - Multi-Channel Communication: 5.0 rating - Reporting/Analytics: 5.0 rating - Widgets: 5.0 rating #### Feature-related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Gallery tab Ease of use: 4.7 out of 5 (35 reviews) #### Related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Integrations tab ReviewInc connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/141023/ReviewInc/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating - Housecall Pro: 4.7 rating - Okta: 4.7 rating - JobNimbus: 4.6 rating #### Integrations-related review snippet Reviewer: John T. Reviewer details: Medical Practice, 11-50 employees Published: January 21, 2021 > "They have a nicely integrated system." --- ## Listen360 Rating: 4.8 out of 5 (57 reviews) Profile: [Listen360](https://www.capterra.com/p/151950/Listen360/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Customer Experience Management: 4.9 rating - Complaint Monitoring: 4.7 rating - Reporting/Analytics: 4.8 rating - Feedback Management: 5.0 rating #### Lowest rated features - AI/Machine Learning: 2.0 rating - Customizable Forms: 3.7 rating - Third-Party Integrations: 3.7 rating - Visual Analytics: 3.0 rating #### Feature-related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment." ### Gallery tab Ease of use: 4.7 out of 5 (57 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment." ### Integrations tab Listen360 connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/151950/Listen360/#integrations) #### Most popular integrations - Mindbody: 4.0 rating - Procare Solutions: 4.6 rating - ZENOTI: 4.4 rating - ServiceTitan: 4.3 rating - Daxko Operations: 4.5 rating - Jonas Construction Software: 4.1 rating - Pike13: 4.1 rating - MarketSharp: 4.2 rating - SalonBiz: 3.9 rating --- ## Survicate Rating: 4.6 out of 5 (99 reviews) Profile: [Survicate](https://www.capterra.com/p/132914/Survicate/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - NPS Survey Structure: 4.7 rating - Reporting/Analytics: 4.4 rating - Data Visualization: 4.0 rating - Third-Party Integrations: 4.5 rating #### Lowest rated features - Customizable Templates: 4.0 rating - Visual Analytics: 4.6 rating - Multi-Channel Communication: 4.5 rating - Trend Analysis: 4.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Internet, 51-200 employees Published: November 3, 2025 > "I like how user friendly survicate is and how intuitive the analytics dashboard is." ### Gallery tab Ease of use: 4.7 out of 5 (99 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: November 25, 2025 > "Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization." ### Integrations tab Survicate connects with 66+ software tools. [See all integrations](https://www.capterra.com/p/132914/Survicate/#integrations) #### Most popular integrations - Slack: 4.7 rating - WordPress: 4.6 rating - Google Analytics 360: 4.0 rating - HubSpot Marketing Hub: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Ben H. Reviewer details: Information Services, 201-500 employees Published: September 18, 2024 > "A decent set of integrations to connect to platform" --- ## Sogolytics Rating: 4.7 out of 5 (729 reviews) Profile: [Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Usage Based Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Data Import/Export: 5.0 rating - Feedback Management: 5.0 rating - CRM: 4.0 rating - Engagement Tracking: 4.0 rating #### Lowest rated features - Multi-Channel Communication: 4.0 rating - Survey/Poll Management: 4.0 rating - Customer Experience Management: 5.0 rating - Customizable Forms: 5.0 rating #### Feature-related review snippet Reviewer: Faezal Bin R. Reviewer details: Education Management, Self-employed Published: November 30, 2022 > "The application is really user-friendly with an intuitive UI." ### Gallery tab Ease of use: 4.6 out of 5 (729 reviews) #### Related review snippet Reviewer: Jalen G. Reviewer details: Human Resources, Self-employed Published: February 22, 2025 > "Sogolytics stands out for its user-friendly interface, making survey creation and data analysis seamless." ### Integrations tab Sogolytics connects with 18+ software tools. [See all integrations](https://www.capterra.com/p/127957/SoGoSurvey/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Microsoft Excel: 4.0 rating - Salesforce Sales Cloud: 4.4 rating - Gmail: 5.0 rating - Google Analytics 360: 4.7 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, Self-employed Published: July 12, 2022 > "The integration into my study process was smooth and fast-forward." --- ## Alchemer Rating: 4.5 out of 5 (393 reviews) Profile: [Alchemer](https://www.capterra.com/p/72549/Alchemer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and user-friendly platform - Comprehensive training and support resources Cons: - High and unpredictable pricing structure #### Starting price Starting price: $55.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes #### Pricing review snippet Reviewer: Seán M. Reviewer details: Market Research, 1-10 employees Published: January 20, 2026 > "Alchmer is powerful and value for money. " ### Features tab #### Highest rated features - Data Import/Export: 4.6 rating - Reporting/Analytics: 4.5 rating - Customizable Forms: 4.5 rating - Feedback Management: 5.0 rating #### Lowest rated features - Customizable Templates: 4.0 rating - Engagement Tracking: 4.0 rating - Customer Experience Management: 4.0 rating - Data Visualization: 4.5 rating ### Gallery tab Ease of use: 4.5 out of 5 (393 reviews) #### Related review snippet Reviewer: Seán M. Reviewer details: Market Research, 1-10 employees Published: January 20, 2026 > "We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients." ### Integrations tab Alchemer connects with 26+ software tools. [See all integrations](https://www.capterra.com/p/72549/Alchemer/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - Slack: 4.7 rating - Google Sheets: 4.7 rating - Google Analytics 360: 4.7 rating - Stripe: 4.6 rating - Zapier: 5.0 rating #### Integrations-related review snippet Reviewer: edna luci G. Reviewer details: Entertainment, Self-employed Published: May 8, 2023 > "The ability to integrate with other tools and platforms has been a huge plus for me." --- ## IntouchSurvey Rating: 5.0 out of 5 (1 reviews) Profile: [IntouchSurvey](https://www.capterra.com/p/211342/IntouchSurvey/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Survey/Poll Management: Available - Customer Experience Management: Available - Customizable Forms: Available - Data Import/Export: Available - Complaint Monitoring: Not available - Customizable Templates: Available - Engagement Tracking: Not available - Multi-Channel Communication: Not available - Third-Party Integrations: Available - Email Management: Available - SMS Messaging: Not available ### Gallery tab Ease of use: 5.0 out of 5 (1 reviews) --- ## Weave Rating: 4.3 out of 5 (673 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive patient communication tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent customer service #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Customer Experience Management: 4.2 rating - Alerts/Notifications: 4.4 rating - Chat/Messaging: 4.6 rating - Feedback Management: 4.5 rating #### Lowest rated features - Third-Party Integrations: 2.0 rating - Customizable Forms: 4.0 rating - Reporting/Analytics: 4.3 rating - SMS Messaging: 4.5 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (673 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## Zoho Survey Rating: 4.6 out of 5 (455 reviews) Profile: [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive data analysis features - Effortless setup and deployment Cons: - High cost and limited free features #### Starting price Starting price: $35.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.8 rating - Data Import/Export: 4.8 rating - Survey/Poll Management: 4.6 rating - Feedback Management: 4.6 rating #### Lowest rated features - Social Media Integration: 4.5 rating - Customizable Templates: 5.0 rating - Activity Dashboard: 5.0 rating - Email Management: 5.0 rating #### Feature-related review snippet Reviewer: Daniel C. Reviewer details: Hospital & Health Care, 51-200 employees Published: June 15, 2026 > "The drag and drop interface was something I thought was a nice feature" ### Gallery tab Ease of use: 4.7 out of 5 (455 reviews) #### Related review snippet Reviewer: Nissam C. Reviewer details: Accounting, 11-50 employees Published: May 20, 2026 > "I found the logic and branching features useful for creating more dynamic and targeted questionnaires." ### Integrations tab Zoho Survey connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/131426/Zoho-Survey/#integrations) #### Most popular integrations - Google Docs: 4.0 rating - Slack: 4.3 rating - Google Sheets: 4.7 rating - Zoho CRM: 4.6 rating - Shopify: 4.5 rating - Eventbrite: 4.6 rating #### Integrations-related review snippet Reviewer: Nissam C. Reviewer details: Accounting, 11-50 employees Published: May 20, 2026 > "What I liked most about Zoho Survey is its simplicity combined with powerful functionality." --- ## SurveyStance Profile: [SurveyStance](https://www.capterra.com/p/186243/SurveyStance/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SurveyStance captures customer and employee feedback in the moment with one-tap emoji surveys on iPad kiosks, QR codes, email signature #### Pros and cons based on reviews Not available #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Survey/Poll Management: Available - Customer Experience Management: Available - Customizable Forms: Not available - Data Import/Export: Available - Complaint Monitoring: Not available - Customizable Templates: Available - Engagement Tracking: Not available - Multi-Channel Communication: Not available - Third-Party Integrations: Available - Email Management: Not available - SMS Messaging: Available ### Gallery tab ### Integrations tab SurveyStance connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/186243/SurveyStance/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Salesforce Platform: 4.4 rating - Salesforce Starter: 4.4 rating --- ## SurveyMonkey Rating: 4.6 out of 5 (10,506 reviews) Profile: [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Improve customer satisfaction with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with 200+ integrations #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Efficient information gathering platform - Comprehensive feedback collection tool Cons: - Restrictive and costly pricing #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Survey/Poll Management: 4.7 rating - Reporting/Analytics: 4.5 rating - Customizable Forms: 4.6 rating - Feedback Management: 4.5 rating #### Lowest rated features - Customizable Templates: 4.4 rating - Trend Analysis: 4.2 rating - Data Import/Export: 4.4 rating - Third-Party Integrations: 4.3 rating #### Feature-related review snippet Reviewer: Frank B. Reviewer details: Research, Self-employed Published: April 7, 2026 > "The design interface is simple enough to be intuitive and powerful enough to support more complex conditions" ### Gallery tab Ease of use: 4.6 out of 5 (10,506 reviews) #### Related review snippet Reviewer: Meshv P. Reviewer details: Information Technology and Services, 51-200 employees Published: April 7, 2026 > "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights." ### Integrations tab SurveyMonkey connects with 94+ software tools. [See all integrations](https://www.capterra.com/p/253516/SurveyMonkey/#integrations) #### Most popular integrations - Slack: 4.2 rating - Microsoft Excel: 4.7 rating - OneDrive: 4.5 rating - Microsoft Teams: 5.0 rating - Eventbrite: 4.6 rating - Hootsuite: 4.4 rating #### Integrations-related review snippet Reviewer: Will B. Reviewer details: Education Management, 11-50 employees Published: February 4, 2026 > "To improve I'd like to see greater AI integration and multiple choice of modes for contribution rather than just typed." --- ## Freshdesk Rating: 4.5 out of 5 (3,472 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Effective team collaboration tools - Quick and flexible setup process Cons: - Recurring bugs and reliability concerns - Limited and inefficient email handling #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.2 rating - Customer Database: 4.6 rating - Alerts/Notifications: 4.2 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - Third-Party Integrations: 3.8 rating - Data Import/Export: 3.7 rating - AI Copilot: 3.0 rating - CRM: 4.0 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,472 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 45+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - Jira: 4.1 rating - WordPress: 4.6 rating - Microsoft Teams: 4.3 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## Pipedrive Rating: 4.5 out of 5 (3,058 reviews) Profile: [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Minimal learning curve CRM - Highly visual pipeline management Cons: - Limited advanced reporting features - Complex search and filtering process #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - CRM: 5.0 rating #### Feature-related review snippet Reviewer: Samuel B. Reviewer details: Information Services, 1-10 employees Published: September 3, 2024 > "Nice interface for business and prospects management" ### Gallery tab Ease of use: 4.5 out of 5 (3,058 reviews) #### Related review snippet Reviewer: Brett B. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 14, 2026 > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs." ### Integrations tab Pipedrive connects with 94+ software tools. [See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations) #### Most popular integrations - QuickBooks Online: 4.3 rating - Aircall: 4.2 rating - Livestorm: 4.7 rating - Proposify: 4.4 rating - Help Scout: 4.6 rating - Wishpond: 4.1 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: November 12, 2024 > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting." --- ## Jotform Rating: 4.7 out of 5 (2,924 reviews) Profile: [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Easily collect and track powerful customer satisfaction data with Jotform Enterprise. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Beginner-friendly, intuitive interface - Versatile survey creation platform Cons: - Frequent glitches and slow support - Restrictive free plan and features #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Customizable Forms: 4.7 rating - Data Import/Export: 4.7 rating - Customizable Templates: 4.9 rating - Reporting/Analytics: 4.4 rating #### Lowest rated features - Third-Party Integrations: 4.0 rating - Alerts/Notifications: 4.7 rating - Customer Experience Management: 4.8 rating - Survey/Poll Management: 5.0 rating #### Feature-related review snippet Reviewer: Venkata M. Reviewer details: Education Management, 51-200 employees Published: April 16, 2026 > "Setup is fast, the interface doesn't overwhelm you, and it just gets out of your way and lets you build." ### Gallery tab Ease of use: 4.7 out of 5 (2,924 reviews) #### Related review snippet Reviewer: BETSY S. Reviewer details: Individual & Family Services, 51-200 employees Published: June 3, 2026 > "By providing a description of the form or project, the AI can generate a form that is very close to what is needed, significantly reducing time spent creating the forms." ### Integrations tab Jotform connects with 98+ software tools. [See all integrations](https://www.capterra.com/p/158456/JotForm-4-0/#integrations) #### Most popular integrations - Google Analytics 360: 4.7 rating - Stripe: 4.6 rating - Meta for Business: 4.4 rating - Airtable: 4.6 rating - Weebly: 4.3 rating - Make: 4.8 rating #### Integrations-related review snippet Reviewer: Adenrewaju O. Reviewer details: Real Estate, 11-50 employees Published: April 2, 2026 > "It also integrates directly with my Hubspot CRM, which makes things easier." --- ## LiveAgent Rating: 4.7 out of 5 (1,788 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Centralized omnichannel support hub - Intuitive and accessible interface Cons: - Frequent technical disruptions - Cumbersome email workflow limitations #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Reporting/Analytics: 5.0 rating - Alerts/Notifications: 5.0 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - Customer Experience Management: 4.3 rating - Feedback Management: 4.3 rating - Customizable Templates: 4.0 rating - Data Import/Export: 4.0 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,788 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - 3CX: 4.4 rating - Customer Portal #### Integrations-related review snippet Reviewer: Volvic R. Reviewer details: Automotive, 11-50 employees Published: February 14, 2025 > "Everything is made easy specially the integration of accounts and the Tagging." --- ## Trustpilot Rating: 4.5 out of 5 (1,206 reviews) Profile: [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A customer review management tool that brings businesses and consumers together through reviews. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Valuable client feedback platform Cons: - Challenges with review moderation - High and inflexible pricing #### Starting price Starting price: $299.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 4.5 rating - Feedback Management: 4.4 rating - Complaint Monitoring: 4.3 rating - Reporting/Analytics: 4.2 rating #### Lowest rated features - Third-Party Integrations: 3.9 rating - Activity Dashboard: 4.1 rating - Survey/Poll Management: 4.4 rating - Alerts/Notifications: 4.3 rating #### Feature-related review snippet Reviewer: Fabruzio A. Reviewer details: Information Technology and Services, 1-10 employees Published: May 22, 2024 > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to help you and better understand what's wrong." ### Gallery tab Ease of use: 4.6 out of 5 (1,206 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews." ### Integrations tab Trustpilot connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/169618/Trustpilot/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: John L. Reviewer details: Marketing and Advertising, 1-10 employees Published: February 1, 2022 > "The online software was easy to use and integration was essentially copy and paste." --- ## Nextiva Rating: 4.6 out of 5 (919 reviews) Profile: [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Unified business communication platform Cons: - Frequent technical glitches and delays - Difficult contract and cancellation process #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 4.7 rating - Reporting/Analytics: 4.8 rating - Feedback Management: 4.0 rating - Alerts/Notifications: 4.6 rating #### Lowest rated features - Complaint Monitoring: 3.5 rating - Data Import/Export: 4.0 rating - Chat/Messaging: 4.3 rating - Multi-Channel Communication: 4.5 rating #### Feature-related review snippet Reviewer: Cade R. Reviewer details: Automotive, 51-200 employees Published: November 10, 2023 > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." ### Gallery tab Ease of use: 4.5 out of 5 (919 reviews) #### Related review snippet Reviewer: Bob W. Reviewer details: Marketing and Advertising, Self-employed Published: May 28, 2026 > "I contacted support and they changed some things and said wait 45 minutes and it should work." ### Integrations tab Nextiva connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Most popular integrations - Microsoft Teams: 4.6 rating - HubSpot Marketing Hub: 4.5 rating - Microsoft Outlook: 4.6 rating - Gong: 4.8 rating - HubSpot Sales Hub: 4.5 rating - Microsoft Access: 4.4 rating #### Integrations-related review snippet Reviewer: Jason S. Reviewer details: Marketing and Advertising, 1-10 employees Published: December 18, 2025 > "Most integrations worked the first time after they were installed." --- ## TeamSupport Rating: 4.5 out of 5 (849 reviews) Profile: [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Comprehensive client management tools Cons: - Frequent slowdowns and downtime - Recurring bugs and system glitches #### Starting price Starting price: $45.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Survey/Poll Management: Available - Customer Experience Management: Available - Customizable Forms: Available - Data Import/Export: Available - Complaint Monitoring: Available - Customizable Templates: Available - Engagement Tracking: Available - Multi-Channel Communication: Available - Third-Party Integrations: Available - Email Management: Available - SMS Messaging: Available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: February 18, 2023 > "So much user friendly to use the UI interface." ### Gallery tab Ease of use: 4.4 out of 5 (849 reviews) #### Related review snippet Reviewer: Stefan L. Reviewer details: Package/Freight Delivery, 11-50 employees Published: November 12, 2025 > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues." ### Integrations tab TeamSupport connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/87908/TeamSupport/#integrations) #### Most popular integrations - Zapier: 4.7 rating - Slack #### Integrations-related review snippet Reviewer: Kim J. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2020 > "Integration, history, all great!" --- ## Freshservice Rating: 4.6 out of 5 (795 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Deliver frictionless, consumer-grade employee experiences and boost CSAT with Freshservice’s AI-native, omnichannel service platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized team collaboration features - Time-saving workflow automation tools Cons: - Restrictive and basic reporting - Customization and interface limitations #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.4 rating - Reporting/Analytics: 4.3 rating - Widgets: 4.5 rating - Performance Metrics: 4.0 rating #### Lowest rated features - Customizable Templates: 5.0 rating - Survey/Poll Management: 5.0 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (795 reviews) #### Related review snippet Reviewer: Akshay D. Reviewer details: Information Technology and Services, 201-500 employees Published: June 11, 2026 > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." ### Integrations tab Freshservice connects with 53+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## Lime Connect Rating: 4.6 out of 5 (648 reviews) Profile: [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Lime Connect is the leading GDPR-compliant software for automation & messaging that helps businesses transform customer communication. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $87.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Survey/Poll Management: Available - Customer Experience Management: Available - Customizable Forms: Not available - Data Import/Export: Not available - Complaint Monitoring: Not available - Customizable Templates: Available - Engagement Tracking: Not available - Multi-Channel Communication: Available - Third-Party Integrations: Available - Email Management: Available - SMS Messaging: Available ### Gallery tab Ease of use: 4.5 out of 5 (648 reviews) #### Related review snippet Reviewer: Jose C. Reviewer details: Internet, Self-employed Published: July 7, 2023 > "Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing." ### Integrations tab Lime Connect connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/131558/Userlike-Live-Chat/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Pipedrive: 4.5 rating - Pipeline CRM: 4.3 rating - Cloudflare: 4.7 rating - Help Scout: 4.6 rating --- ## Tidio Rating: 4.7 out of 5 (590 reviews) Profile: [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Tidio is a customer experience software suite comprising live chat, help desk, chatbot, and conversational AI agent features. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Chat/Messaging: 5.0 rating - Multi-Channel Communication: 5.0 rating - Third-Party Integrations: 5.0 rating - Reporting/Analytics: 4.5 rating #### Lowest rated features - Customer Database: 4.8 rating - Customer Experience Management: 4.8 rating - AI/Machine Learning: 5.0 rating - Alerts/Notifications: 5.0 rating #### Feature-related review snippet Reviewer: Guillermo G. Reviewer details: Renewables & Environment, 11-50 employees Published: May 27, 2025 > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed)." ### Gallery tab Ease of use: 4.7 out of 5 (590 reviews) #### Related review snippet Reviewer: Monika D. Reviewer details: Information Technology and Services, 201-500 employees Published: December 17, 2025 > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support." ### Integrations tab Tidio connects with 44+ software tools. [See all integrations](https://www.capterra.com/p/144040/Tidio-Chat/#integrations) #### Most popular integrations - Wix: 4.9 rating - Google Analytics 360: 4.9 rating - Shopify: 5.0 rating - Adobe Commerce: 4.3 rating - Agile CRM: 4.1 rating - Campaign Monitor by Marigold: 4.5 rating #### Integrations-related review snippet Reviewer: Claudio F. Reviewer details: Accounting, 1-10 employees Published: July 11, 2025 > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool." --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible platform - Comprehensive customizable feature set Cons: - Frequent glitches and instability - Lag and slow response times #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Survey/Poll Management: Available - Customer Experience Management: Available - Customizable Forms: Available - Data Import/Export: Not available - Complaint Monitoring: Not available - Customizable Templates: Available - Engagement Tracking: Not available - Multi-Channel Communication: Available - Third-Party Integrations: Available - Email Management: Available - SMS Messaging: Available #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Hotjar Rating: 4.6 out of 5 (545 reviews) Profile: [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Join one million websites deeply understanding their users with Hotjar. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive user behavior analysis - Effective conversion rate improvement Cons: - Session recording usability limitations - Recurring technical and usability problems #### Starting price Starting price: $39.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.5 rating - Data Import/Export: 4.0 rating - Feedback Management: 4.5 rating - Performance Metrics: 4.7 rating #### Lowest rated features - Customizable Forms: 4.0 rating - Survey/Poll Management: 4.3 rating - Customizable Templates: 4.0 rating - Alerts/Notifications: 4.5 rating #### Feature-related review snippet Reviewer: Rodrigo T. Reviewer details: Information Technology and Services, 10,001+ employees Published: October 25, 2024 > "Its seamless integration with other marketing tools provides deep insights into user behavior, allowing you to identify large-scale patterns and continually improve user experience." ### Gallery tab Ease of use: 4.6 out of 5 (545 reviews) #### Related review snippet Reviewer: Peter C. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: July 1, 2026 > "Hotjar has provided us with such incredible insights about how prospects and customers actually interact with our website, which enable us to tailor our approach to them." ### Integrations tab Hotjar connects with 69+ software tools. [See all integrations](https://www.capterra.com/p/163516/Hotjar/#integrations) #### Most popular integrations - Slack: 5.0 rating - Microsoft Excel: 4.8 rating - OneDrive: 4.5 rating - HubSpot Marketing Hub: 5.0 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Atul M. Reviewer details: Arts and Crafts, Self-employed Published: January 5, 2023 > "Hotjar can be easily integrated with a range of other tools and platforms, including Google Analytics." --- Page 1 of 8 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (356) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot AI/Machine Learning CES Survey Structure Complaint Monitoring CRM CSAT Survey Structure [Customer Experience Management](https://www.capterra.com/customer-satisfaction-software/features/customer-experience-management/) Customer Segmentation Customizable Forms Customizable Templates Data Import/Export Email Management Engagement Tracking [Feedback Management](https://www.capterra.com/customer-satisfaction-software/features/feedback-management/) Generative AI Multi-Channel Communication NPS Survey Structure [Performance Metrics](https://www.capterra.com/customer-satisfaction-software/features/performance-metrics/) [Reporting/Analytics](https://www.capterra.com/customer-satisfaction-software/features/reporting-analytics/) Sentiment Analysis SMS Messaging [Survey/Poll Management](https://www.capterra.com/customer-satisfaction-software/features/survey-poll-management/) Third-Party Integrations Trend Analysis Visual Analytics Workflow Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[NPS Software](https://www.capterra.com/nps-software/) I'm looking for Customer Satisfaction Software that is: [Free](https://www.capterra.com/customer-satisfaction-software/s/free/)