--- title: "Best Customer Satisfaction Software 2026 | Capterra" description: "Find the top Customer Satisfaction software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://bx-capterra-fa08pa6pm-g2dm.vercel.app/customer-satisfaction-software/" page_type: "category" language: "en" --- # Best Customer Satisfaction Software ## Zendesk Suite Rating: 4.4 out of 5 (4,087 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Increase customer satisfaction with self-service tools that help customers find the answers they need. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.1 rating - Email Management: 4.3 rating - Customizable Forms: 4.3 rating - Customer Experience Management: 4.1 rating #### Lowest rated features - CRM: 3.3 rating - Survey/Poll Management: 3.3 rating - SMS Messaging: 2.7 rating - Customer Segmentation: 3.0 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,087 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Zonka Feedback Rating: 4.8 out of 5 (68 reviews) Profile: [Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Measure & improve Customer Satisfaction with Zonka Feedback CSAT Surveys. Take feedback in-app, on tablets, through email, or SMS. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $199.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 5.0 rating - SMS Messaging: 4.5 rating - Complaint Monitoring: 5.0 rating - Customer Segmentation: 5.0 rating #### Lowest rated features - Customizable Templates: 4.0 rating - Feedback Management: 4.0 rating - Trend Analysis: 4.0 rating - Sentiment Analysis: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (68 reviews) #### Related review snippet Reviewer: Majlinda M. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: August 23, 2024 > "The platform provides all the features I needed, making it a comprehensive tool for gathering and analyzing feedback." ### Integrations tab Zonka Feedback connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/137773/Zonka-Feedback/#integrations) #### Most popular integrations - Slack: 4.7 rating - Google Sheets: 4.7 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - ActiveCampaign: 4.6 rating #### Integrations-related review snippet Reviewer: Leon D. Reviewer details: Law Practice, 51-200 employees Published: February 4, 2025 > "Also the salesforce integration is top tier." --- ## Quality Driven Software Rating: 4.9 out of 5 (24 reviews) Profile: [Quality Driven Software](https://www.capterra.com/p/159447/Quality-Driven-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too! #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Customer Experience Management: Available - Survey/Poll Management: Available - Customizable Forms: Not available - Data Import/Export: Not available - Complaint Monitoring: Available - Customizable Templates: Available - Third-Party Integrations: Available - Engagement Tracking: Not available - Multi-Channel Communication: Not available - Email Management: Not available - SMS Messaging: Available ### Gallery tab Ease of use: 4.9 out of 5 (24 reviews) ### Integrations tab Quality Driven Software connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/159447/Quality-Driven-Software/#integrations) #### Most popular integrations - Automaid: 4.7 rating - NiceJob: 4.9 rating - Service Autopilot: 4.1 rating - Ortto: 4.6 rating --- ## Zoho CRM Plus Rating: 4.4 out of 5 (71 reviews) Profile: [Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $45.65 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 5.0 rating - Customer Experience Management: 4.5 rating - Customizable Forms: 4.5 rating - Feedback Management: 4.0 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Email Management: 4.0 rating - Survey/Poll Management: 4.0 rating - Chat/Messaging: 5.0 rating #### Feature-related review snippet Reviewer: Devon P. Reviewer details: Real Estate, 11-50 employees Published: June 7, 2024 > "The customizability of everything is fantastic" ### Gallery tab Ease of use: 4.2 out of 5 (71 reviews) #### Related review snippet Reviewer: Subacharuka R. Reviewer details: Information Technology and Services, 11-50 employees Published: December 16, 2024 > "It is very useful to interconnect between the different teams and makes the process more easier and smoother" ### Integrations tab Zoho CRM Plus connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/182207/Zoho-CRMPlus/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.6 rating - Docusign: 4.7 rating - Eventbrite: 4.6 rating - Microsoft Word: 4.7 rating - Zoho Mail: 4.5 rating - Zoho Meeting: 4.6 rating --- ## Zoho Survey Rating: 4.6 out of 5 (453 reviews) Profile: [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated data analysis tools - Streamlined setup and deployment Cons: - Cost and free version limitations #### Starting price Starting price: $35.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.8 rating - Data Import/Export: 4.8 rating - Survey/Poll Management: 4.6 rating - Feedback Management: 4.6 rating #### Lowest rated features - Social Media Integration: 4.5 rating - Customizable Templates: 5.0 rating - Activity Dashboard: 5.0 rating - Email Management: 5.0 rating #### Feature-related review snippet Reviewer: Daniel C. Reviewer details: Hospital & Health Care, 51-200 employees Published: June 15, 2026 > "The drag and drop interface was something I thought was a nice feature" ### Gallery tab Ease of use: 4.7 out of 5 (453 reviews) #### Related review snippet Reviewer: Nissam C. Reviewer details: Accounting, 11-50 employees Published: May 20, 2026 > "I found the logic and branching features useful for creating more dynamic and targeted questionnaires." ### Integrations tab Zoho Survey connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/131426/Zoho-Survey/#integrations) #### Most popular integrations - Google Docs: 4.0 rating - Slack: 4.3 rating - Mailchimp: 4.5 rating - Zoho CRM: 4.6 rating - Shopify: 4.5 rating - Eventbrite: 4.6 rating #### Integrations-related review snippet Reviewer: Nissam C. Reviewer details: Accounting, 11-50 employees Published: May 20, 2026 > "What I liked most about Zoho Survey is its simplicity combined with powerful functionality." --- ## SurveyMonkey Rating: 4.6 out of 5 (10,479 reviews) Profile: [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Improve customer satisfaction with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with 200+ integrations #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Versatile information collection platform - Comprehensive feedback collection tool Cons: - Restrictive and costly pricing structure #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Survey/Poll Management: 4.7 rating - Reporting/Analytics: 4.5 rating - Customizable Forms: 4.6 rating - Feedback Management: 4.5 rating #### Lowest rated features - Customizable Templates: 4.3 rating - Trend Analysis: 4.2 rating - Data Import/Export: 4.4 rating - Third-Party Integrations: 4.3 rating #### Feature-related review snippet Reviewer: Frank B. Reviewer details: Research, Self-employed Published: April 7, 2026 > "The design interface is simple enough to be intuitive and powerful enough to support more complex conditions" ### Gallery tab Ease of use: 4.6 out of 5 (10,479 reviews) #### Related review snippet Reviewer: Meshv P. Reviewer details: Information Technology and Services, 51-200 employees Published: April 7, 2026 > "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights." ### Integrations tab SurveyMonkey connects with 95+ software tools. [See all integrations](https://www.capterra.com/p/253516/SurveyMonkey/#integrations) #### Most popular integrations - Slack: 4.2 rating - Microsoft Excel: 4.7 rating - Mailchimp: 4.5 rating - OneDrive: 4.5 rating - Microsoft Teams: 5.0 rating - Eventbrite: 4.6 rating #### Integrations-related review snippet Reviewer: Kenneth C. Reviewer details: Information Technology and Services, 11-50 employees Published: February 23, 2026 > "We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us." --- ## Freshdesk Rating: 4.5 out of 5 (3,465 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.2 rating - Customer Database: 4.6 rating - Alerts/Notifications: 4.2 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - Third-Party Integrations: 3.8 rating - AI Copilot: 3.0 rating - CRM: 4.0 rating - Feedback Management: 4.5 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,465 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## Pipedrive Rating: 4.5 out of 5 (3,057 reviews) Profile: [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Minimal learning curve for users - Highly visual sales pipeline management Cons: - Limited advanced reporting capabilities - Cumbersome search and filter options #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - CRM: 5.0 rating #### Feature-related review snippet Reviewer: Samuel B. Reviewer details: Information Services, 1-10 employees Published: September 3, 2024 > "Nice interface for business and prospects management" ### Gallery tab Ease of use: 4.5 out of 5 (3,057 reviews) #### Related review snippet Reviewer: Brett B. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 14, 2026 > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs." ### Integrations tab Pipedrive connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - QuickBooks Online: 4.3 rating - Aircall: 4.2 rating - Proposify: 4.4 rating - Help Scout: 4.6 rating - Wishpond: 4.1 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: November 12, 2024 > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting." --- ## Jotform Rating: 4.7 out of 5 (2,911 reviews) Profile: [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Easily collect and track powerful customer satisfaction data with Jotform Enterprise. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Accessible and simple interface - Versatile survey creation platform Cons: - Frequent technical glitches - Restrictive plan and feature limits #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Customizable Forms: 4.7 rating - Data Import/Export: 4.7 rating - Customizable Templates: 4.9 rating - Reporting/Analytics: 4.4 rating #### Lowest rated features - Third-Party Integrations: 4.0 rating - Alerts/Notifications: 4.7 rating - Customer Experience Management: 4.8 rating - Survey/Poll Management: 5.0 rating #### Feature-related review snippet Reviewer: Venkata M. Reviewer details: Education Management, 51-200 employees Published: April 16, 2026 > "Setup is fast, the interface doesn't overwhelm you, and it just gets out of your way and lets you build." ### Gallery tab Ease of use: 4.7 out of 5 (2,911 reviews) #### Related review snippet Reviewer: BETSY S. Reviewer details: Individual & Family Services, 51-200 employees Published: June 3, 2026 > "By providing a description of the form or project, the AI can generate a form that is very close to what is needed, significantly reducing time spent creating the forms." ### Integrations tab Jotform connects with 99+ software tools. [See all integrations](https://www.capterra.com/p/158456/JotForm-4-0/#integrations) #### Most popular integrations - Google Analytics 360: 4.7 rating - Stripe: 4.5 rating - Meta for Business: 4.4 rating - Airtable: 4.6 rating - Weebly: 4.3 rating - Make: 4.8 rating #### Integrations-related review snippet Reviewer: Pereira S. Reviewer details: Information Technology and Services, 51-200 employees Published: July 29, 2025 > "Jotform's robust integration capabilities makes it easy to connect it with tools in our tech ecosystem such as Google sheets and Dropbox." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Reporting/Analytics: 5.0 rating - Alerts/Notifications: 5.0 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - Customer Experience Management: 4.3 rating - Feedback Management: 4.3 rating - Customizable Templates: 4.0 rating - Data Import/Export: 4.0 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## Trustpilot Rating: 4.5 out of 5 (1,205 reviews) Profile: [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A customer review management tool that brings businesses and consumers together through reviews. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Valuable client feedback platform Cons: - Issues with review moderation - High and inflexible pricing #### Starting price Starting price: $299.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 4.5 rating - Feedback Management: 4.4 rating - Complaint Monitoring: 4.2 rating - Reporting/Analytics: 4.2 rating #### Lowest rated features - Third-Party Integrations: 3.9 rating - Activity Dashboard: 4.1 rating - Alerts/Notifications: 4.3 rating - Survey/Poll Management: 4.4 rating #### Feature-related review snippet Reviewer: Fabruzio A. Reviewer details: Information Technology and Services, 1-10 employees Published: May 22, 2024 > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to help you and better understand what's wrong." ### Gallery tab Ease of use: 4.6 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews." ### Integrations tab Trustpilot connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/169618/Trustpilot/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: John L. Reviewer details: Marketing and Advertising, 1-10 employees Published: February 1, 2022 > "The online software was easy to use and integration was essentially copy and paste." --- ## Intercom Rating: 4.5 out of 5 (1,134 reviews) Profile: [Intercom](https://www.capterra.com/p/134347/Intercom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile multichannel messaging tools - Efficient client support management Cons: - Complex and expensive pricing - Frequent technical glitches #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 4.6 rating - Chat/Messaging: 4.8 rating - Customer Database: 4.2 rating - Customizable Forms: 4.7 rating #### Lowest rated features - CRM: 4.0 rating - Reporting/Analytics: 4.0 rating - Third-Party Integrations: 4.0 rating - Email Management: 4.0 rating #### Feature-related review snippet Reviewer: Henrik R. Reviewer details: Program Development, 51-200 employees Published: May 28, 2025 > "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus." ### Gallery tab Ease of use: 4.4 out of 5 (1,134 reviews) #### Related review snippet Reviewer: DAVIS O. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: August 20, 2025 > "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive rather than reactive." ### Integrations tab Intercom connects with 97+ software tools. [See all integrations](https://www.capterra.com/p/134347/Intercom/#integrations) #### Most popular integrations - Slack: 4.9 rating - Zapier: 4.8 rating - Meta for Business: 4.4 rating - Marketo Engage: 4.3 rating - Aircall: 4.2 rating - Operations Hub: 4.8 rating #### Integrations-related review snippet Reviewer: Rebecca D. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: August 21, 2025 > "We're also very happy with how it integrates with our other systems." --- ## Typeform Rating: 4.7 out of 5 (973 reviews) Profile: [Typeform](https://www.capterra.com/p/137289/Typeform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Modern, engaging form aesthetics - Intuitive and clean interface Cons: - High cost for features - Key features behind paywall #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customizable Forms: 4.7 rating - Reporting/Analytics: 4.2 rating - Data Import/Export: 4.4 rating - Survey/Poll Management: 4.6 rating #### Lowest rated features - Third-Party Integrations: 4.0 rating - Feedback Management: 4.5 rating - Customer Experience Management: 4.5 rating - Customizable Templates: 4.5 rating #### Feature-related review snippet Reviewer: Patricia D. Reviewer details: Leisure, Travel & Tourism, 1-10 employees Published: April 22, 2026 > "The interface feels clean, modern, and very well thought out, which makes the forms much more engaging than traditional ones." ### Gallery tab Ease of use: 4.6 out of 5 (973 reviews) #### Related review snippet Reviewer: Tracie B. Reviewer details: Non-Profit Organization Management, Self-employed Published: March 9, 2026 > "Type form is a decent platform for creating surveys and polls for audience members but requires a paid plan for use of the actual useful features they offer." ### Integrations tab Typeform connects with 55+ software tools. [See all integrations](https://www.capterra.com/p/137289/Typeform/#integrations) #### Most popular integrations - Google Docs: 4.8 rating - Mailchimp: 4.7 rating - Jira: 4.4 rating - Gmail: 4.8 rating - Google Sheets: 4.6 rating - OneDrive: 4.5 rating #### Integrations-related review snippet Reviewer: Sam H. Reviewer details: Education Management, 1-10 employees Published: May 22, 2026 > "We use integrations with Meta, Google, and also Make." --- ## SurveyLegend Rating: 4.6 out of 5 (965 reviews) Profile: [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer satisfaction. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple setup and operation - Intuitive and attractive interface design Cons: - Essential features behind paywall - Export restrictions in free version #### Starting price Starting price: $19.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Feedback Management: 4.6 rating - Survey/Poll Management: 4.6 rating - Reporting/Analytics: 4.5 rating - Customizable Templates: 4.7 rating #### Lowest rated features - Data Import/Export: 4.1 rating - Search/Filter: 3.0 rating - Complaint Monitoring: 4.5 rating - Third-Party Integrations: 4.3 rating #### Feature-related review snippet Reviewer: Ilaria S. Reviewer details: Education Management, 1,001-5,000 employees Published: December 23, 2025 > "What I liked most was the design-focused interface." ### Gallery tab Ease of use: 4.6 out of 5 (965 reviews) #### Related review snippet Reviewer: Liz U. Reviewer details: Education Management, 11-50 employees Published: May 5, 2026 > "I hope they make the free version a complete experience with collecting and seeing the data presented through the platform." ### Integrations tab SurveyLegend connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/156752/SurveyLegend/#integrations) #### Most popular integrations - Google Drive: 5.0 rating - Mailchimp: 4.5 rating - Google Sheets: 4.7 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Luiz Henrique T. Reviewer details: Environmental Services, 1-10 employees Published: April 6, 2021 > "One of the pros of the program is that you can easily set up integrations, logic and rules for the user." --- ## Nextiva Rating: 4.6 out of 5 (919 reviews) Profile: [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Comprehensive business communication platform Cons: - Frequent technical glitches and delays - Opaque and restrictive contract terms #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 4.7 rating - Reporting/Analytics: 4.8 rating - Feedback Management: 4.0 rating - Alerts/Notifications: 4.6 rating #### Lowest rated features - Complaint Monitoring: 3.5 rating - Data Import/Export: 4.0 rating - Chat/Messaging: 4.3 rating - Multi-Channel Communication: 4.5 rating #### Feature-related review snippet Reviewer: Cade R. Reviewer details: Automotive, 51-200 employees Published: November 10, 2023 > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." ### Gallery tab Ease of use: 4.5 out of 5 (919 reviews) #### Related review snippet Reviewer: Bob W. Reviewer details: Marketing and Advertising, Self-employed Published: May 28, 2026 > "I contacted support and they changed some things and said wait 45 minutes and it should work." ### Integrations tab Nextiva connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft Teams: 4.6 rating - Zoho CRM: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Jason S. Reviewer details: Marketing and Advertising, 1-10 employees Published: December 18, 2025 > "Most integrations worked the first time after they were installed." --- ## TeamSupport Rating: 4.5 out of 5 (848 reviews) Profile: [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and adaptable interface - Comprehensive client management tools Cons: - Frequent slowdowns and downtime - Recurring bugs and system glitches #### Starting price Starting price: $45.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Customer Experience Management: Available - Survey/Poll Management: Available - Customizable Forms: Available - Data Import/Export: Available - Complaint Monitoring: Available - Customizable Templates: Available - Third-Party Integrations: Available - Engagement Tracking: Available - Multi-Channel Communication: Available - Email Management: Available - SMS Messaging: Available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: February 18, 2023 > "So much user friendly to use the UI interface." ### Gallery tab Ease of use: 4.4 out of 5 (848 reviews) #### Related review snippet Reviewer: Stefan L. Reviewer details: Package/Freight Delivery, 11-50 employees Published: November 12, 2025 > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues." ### Integrations tab TeamSupport connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/87908/TeamSupport/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Kim J. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2020 > "Integration, history, all great!" --- ## Freshservice Rating: 4.5 out of 5 (771 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Deliver frictionless, consumer-grade employee experiences and boost CSAT with Freshservice’s AI-native, omnichannel service platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.3 rating - Reporting/Analytics: 4.3 rating - Widgets: 4.5 rating - Performance Metrics: 4.0 rating #### Lowest rated features - Customizable Templates: 5.0 rating - Survey/Poll Management: 5.0 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (771 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## Sogolytics Rating: 4.7 out of 5 (730 reviews) Profile: [Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Data Import/Export: 5.0 rating - Feedback Management: 5.0 rating - CRM: 4.0 rating - Engagement Tracking: 4.0 rating #### Lowest rated features - Multi-Channel Communication: 4.0 rating - Survey/Poll Management: 4.0 rating - Customer Experience Management: 5.0 rating - Customizable Forms: 5.0 rating #### Feature-related review snippet Reviewer: Faezal Bin R. Reviewer details: Education Management, Self-employed Published: November 30, 2022 > "The application is really user-friendly with an intuitive UI." ### Gallery tab Ease of use: 4.6 out of 5 (730 reviews) #### Related review snippet Reviewer: Jalen G. Reviewer details: Human Resources, Self-employed Published: February 22, 2025 > "Sogolytics stands out for its user-friendly interface, making survey creation and data analysis seamless." ### Integrations tab Sogolytics connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/127957/SoGoSurvey/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Microsoft Excel: 4.0 rating - Mailchimp: 4.5 rating - Gmail: 5.0 rating - Google Analytics 360: 4.7 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, Self-employed Published: July 12, 2022 > "The integration into my study process was smooth and fast-forward." --- ## Birdeye Rating: 4.7 out of 5 (704 reviews) Profile: [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI Agents for Multi-Location Brands #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Simple and intuitive platform - Enhanced online reputation management Cons: - Recurring technical and integration problems - Inconsistent support and communication #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 5.0 rating - Reporting/Analytics: 5.0 rating - Feedback Management: 5.0 rating - Customizable Forms: 4.3 rating #### Lowest rated features - Third-Party Integrations: 3.0 rating - Alerts/Notifications: 4.0 rating - Chat/Messaging: 5.0 rating - Performance Metrics: 5.0 rating #### Feature-related review snippet Reviewer: Abby J. Reviewer details: Marketing and Advertising, 11-50 employees Published: June 11, 2024 > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." ### Gallery tab Ease of use: 4.7 out of 5 (704 reviews) #### Related review snippet Reviewer: Steven L. Reviewer details: Real Estate, 1,001-5,000 employees Published: May 7, 2026 > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." ### Integrations tab Birdeye connects with 111+ software tools. [See all integrations](https://www.capterra.com/p/152997/BirdEye/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Pipedrive: 4.5 rating - Square Point of Sale: 4.6 rating - Mindbody: 4.0 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Jacob N. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: January 16, 2023 > "Integration is not too difficult and features outweigh other platforms." --- ## Weave Rating: 4.3 out of 5 (672 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Enhanced patient interaction tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent support response #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 4.2 rating - Alerts/Notifications: 4.4 rating - Chat/Messaging: 4.6 rating - Feedback Management: 4.5 rating #### Lowest rated features - Third-Party Integrations: 2.0 rating - Customizable Forms: 4.0 rating - Reporting/Analytics: 4.3 rating - SMS Messaging: 4.5 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (672 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## Lime Connect Rating: 4.6 out of 5 (648 reviews) Profile: [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Lime Connect is the leading GDPR-compliant software for automation & messaging that helps businesses transform customer communication. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $87.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Customer Experience Management: Available - Survey/Poll Management: Available - Customizable Forms: Not available - Data Import/Export: Not available - Complaint Monitoring: Not available - Customizable Templates: Available - Third-Party Integrations: Available - Engagement Tracking: Not available - Multi-Channel Communication: Available - Email Management: Available - SMS Messaging: Available ### Gallery tab Ease of use: 4.5 out of 5 (648 reviews) #### Related review snippet Reviewer: Jose C. Reviewer details: Internet, Self-employed Published: July 7, 2023 > "Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing." ### Integrations tab Lime Connect connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/131558/Userlike-Live-Chat/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - Jira: 4.4 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Pipedrive: 4.5 rating - Cloudflare: 4.7 rating - SugarCRM: 3.8 rating --- ## Tidio Rating: 4.7 out of 5 (590 reviews) Profile: [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Tidio is a customer experience software suite comprising live chat, help desk, chatbot, and conversational AI agent features. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Chat/Messaging: 5.0 rating - Multi-Channel Communication: 5.0 rating - Third-Party Integrations: 5.0 rating - Reporting/Analytics: 4.5 rating #### Lowest rated features - Customer Database: 4.8 rating - Customer Experience Management: 4.8 rating - AI/Machine Learning: 5.0 rating - Alerts/Notifications: 5.0 rating #### Feature-related review snippet Reviewer: Guillermo G. Reviewer details: Renewables & Environment, 11-50 employees Published: May 27, 2025 > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed)." ### Gallery tab Ease of use: 4.7 out of 5 (590 reviews) #### Related review snippet Reviewer: Monika D. Reviewer details: Information Technology and Services, 201-500 employees Published: December 17, 2025 > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support." ### Integrations tab Tidio connects with 45+ software tools. [See all integrations](https://www.capterra.com/p/144040/Tidio-Chat/#integrations) #### Most popular integrations - Wix: 4.9 rating - Google Analytics 360: 4.9 rating - Shopify: 5.0 rating - Adobe Commerce: 4.3 rating - Agile CRM: 4.1 rating - Campaign Monitor by Marigold: 4.5 rating #### Integrations-related review snippet Reviewer: Claudio F. Reviewer details: Accounting, 1-10 employees Published: July 11, 2025 > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool." --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Customer Experience Management: Available - Survey/Poll Management: Available - Customizable Forms: Available - Data Import/Export: Not available - Complaint Monitoring: Not available - Customizable Templates: Available - Third-Party Integrations: Available - Engagement Tracking: Not available - Multi-Channel Communication: Available - Email Management: Available - SMS Messaging: Available #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Hotjar Rating: 4.6 out of 5 (543 reviews) Profile: [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Join one million websites deeply understanding their users with Hotjar. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive user behavior analysis - Detailed visitor engagement tracking Cons: - Session recording usability challenges - Technical limitations and glitches #### Starting price Starting price: $39.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.5 rating - Data Import/Export: 4.0 rating - Feedback Management: 4.5 rating - Performance Metrics: 4.7 rating #### Lowest rated features - Customizable Forms: 4.0 rating - Survey/Poll Management: 4.3 rating - Customizable Templates: 4.0 rating - Alerts/Notifications: 4.5 rating #### Feature-related review snippet Reviewer: Rodrigo T. Reviewer details: Information Technology and Services, 10,001+ employees Published: October 25, 2024 > "Its seamless integration with other marketing tools provides deep insights into user behavior, allowing you to identify large-scale patterns and continually improve user experience." ### Gallery tab Ease of use: 4.6 out of 5 (543 reviews) #### Related review snippet Reviewer: Peter C. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: July 1, 2026 > "Hotjar has provided us with such incredible insights about how prospects and customers actually interact with our website, which enable us to tailor our approach to them." ### Integrations tab Hotjar connects with 71+ software tools. [See all integrations](https://www.capterra.com/p/163516/Hotjar/#integrations) #### Most popular integrations - Slack: 5.0 rating - Microsoft Excel: 4.8 rating - Mailchimp: 4.5 rating - OneDrive: 4.5 rating - HubSpot Marketing Hub: 5.0 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Atul M. Reviewer details: Arts and Crafts, Self-employed Published: January 5, 2023 > "Hotjar can be easily integrated with a range of other tools and platforms, including Google Analytics." --- ## Podium Rating: 4.3 out of 5 (525 reviews) Profile: [Podium](https://www.capterra.com/p/164285/Podium/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Automated review collection tools - Simple onboarding and setup process Cons: - High and inflexible pricing - Frequent software glitches #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 4.5 rating - Chat/Messaging: 4.8 rating - Feedback Management: 4.5 rating - Complaint Monitoring: 4.6 rating #### Lowest rated features - Social Media Integration: 1.0 rating - Visual Analytics: 1.0 rating - Engagement Tracking: 2.5 rating - Reporting/Analytics: 4.0 rating #### Feature-related review snippet Reviewer: Rick A. Reviewer details: Law Practice, 1-10 employees Published: February 20, 2024 > "All in one interface, mostly seamless communication portal, partial functionality standalone app." ### Gallery tab Ease of use: 4.3 out of 5 (525 reviews) #### Related review snippet Reviewer: Larry K. Reviewer details: Construction, 51-200 employees Published: July 24, 2026 > "Podium offers a streamlined platform that allows you to manage your customer and call center interactions seamlessly." ### Integrations tab Podium connects with 114+ software tools. [See all integrations](https://www.capterra.com/p/164285/Podium/#integrations) #### Most popular integrations - Housecall Pro: 4.7 rating - AdvancedMD EHR: 3.6 rating - Dentrix: 4.3 rating - ServiceTitan: 4.3 rating - CDK Global: 4.1 rating - Lightspeed: 3.9 rating #### Integrations-related review snippet Reviewer: Rowena M. Reviewer details: Retail, 501-1,000 employees Published: October 13, 2023 > "The Facebook integration makes it simple to turn messages into leads.+ " --- Page 1 of 8 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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