Customer Satisfaction Software

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The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. Learn more about Grade.us

The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Automate more and better online reviews. Learn more about Grade.us

Qualtrics Customer Experience (CX) is the world's most agile platform for customer satisfaction improvement, making it easy for companies to monitor, respond and improve every touchpoint along the customer journey. With the widest selection of customer satisfaction feedback channels, Qualtrics makes it easy to know which parts of your customer journey need attention, prioritize strategic action, share relevant dashboards across the organization, and close the loop on customer interactions. Learn more about Qualtrics Customer Experience

Qualtrics Customer Experience makes it easy for companies to monitor, respond and improve every touchpoint along the customer journey. Learn more about Qualtrics Customer Experience

SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations. Learn more about SurveyMonkey CX

The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. Learn more about SurveyMonkey CX

Zendesk builds customer satisfaction software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) that people can answer with just one tap. Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no IT. Learn more about AskNicely NPS Software

The web's nicest Net Promoter Score (NPS) survey. Automatically measure and act on customer happiness every day for free. Learn more about AskNicely NPS Software

Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey. Learn more about Podium

Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews. Learn more about Podium

Net Promoter Score (NPS) software helping you collect, analyze and act on customer and employee feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at training events. NPS Surveys are easy to customize and our tools help you understand trends by segment or customer in real-time. We integrate with third-party software (Slack, Zapier, CRMs). Learn more about SightMill - NPS Software

Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill - NPS Software

MaritzCX

by MaritzCX

MaritzCX is customer experience (CX) management for big business. Organizations need CX programs that drive high value and high return. We help increase customer satisfaction and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data and research science, deep vertical market expertise, and managed program services, only MaritzCX offer a full-service, professional CX approach. Learn more about MaritzCX

MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners. Learn more about MaritzCX

Key Survey

by Key Survey

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving customer satisfaction. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. Learn more about Key Survey

Built for large companies, Key Survey is a flexible, scalable, and integrated platfom for tracking and improving customer satisfaction. Learn more about Key Survey

SmileBack

by SmileBack

SmileBack is a customer satisfaction platform, built to be simple to use, but deep on insights. After every service transaction, one click from your customers on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention. We remove the pains that stop customers giving feedback - SmileBack users see review response rates over 40%. And with advanced reporting and analytics, you'll always know how satisfied your customers are. Learn more about SmileBack

Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey. Learn more about SmileBack

Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers. Learn more about Nextiva Survey

Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience. Learn more about Nextiva Survey

Simplesat

by Pronto Holdings

Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat

Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat

Yotpo helps eCommerce brands collect customer reviews, photos, and Q&A to boost customer satisfaction, social proof, and sales. An official partner of Google, Facebook, and Shopify Plus and integrating with leading commerce platforms and tools such as Bigcommerce, Magento, and Bronto, Yotpo makes it easy for brands to leverage their customers content across every marketing channel. Yotpos complete customer marketing platform is perfect for growing businesses processing over 300 orders a month. Learn more about Yotpo

Yotpo helps brands collect and leverage reviews and photos across the buyer journey to boost customer satisfaction and increase sales. Learn more about Yotpo

SurveySparrow

by SurveySparrow

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow

Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure CSAT, NPS and CES 2.0 per agent, team or company-wide. Increase your survey response rates by 200%. See your data in your support software and set triggers based on it. Get 3x more feedback while sending less emails. Customize both the look and content of your surveys. Set goals, track KPIs, generate reports and more. Learn more about Nicereply

Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0). Learn more about Nicereply

GetMoreReviews

by Get More Reviews

CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews

Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews

----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob

----> The easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob

QuickTapSurvey lets you capture in-person data that matters to your business. Build, customize, and launch your data collection campaigns in minutes with 100% data coverage guarantee (no internet required). Perfect for in-person lead capture, trade shows, intercept marketing, market research, and customer satisfaction. Learn more about QuickTapSurvey - Offline Survey App

QuickTapSurvey makes it easy to ask smart questions anywhere (no internet required and a 100% data coverage guarantee). Learn more about QuickTapSurvey - Offline Survey App

Quality Driven Software

by Quality Driven Software

Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too! Learn more about Quality Driven Software

Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too! Learn more about Quality Driven Software

Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform helps SMBs win reviews, get more business, and communicate directly with your customers via app or desktop. Online reviews are the single largest driver of how a consumer selects a new service so we're here to help small, service-based businesses (1-100 employees) win a better online reputation. Learn more about Broadly

Broadly is a review generation platform that helps local businesses get positive online reviews while protecting their reputations. Learn more about Broadly

MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked. Learn more about MirrorWave Feedback Management System

MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships Learn more about MirrorWave Feedback Management System

You need data to power your business you also care about how your customers experience your brand. Whoever your audience is, one thing's clear: sharing information through satisfaction questionnaires, forms & surveys should be easy, fun and flawless on any device. By the way, Typeform integrates with over 500 of your favorite apps. Send data to Mailchimp to build your list, Google Sheets for analysis, or Salesforce to personalize your customer experience. Typeform: forms & surveys for the people Learn more about Typeform

Create interactive forms & surveys (and so much more). Give your audience the experience they deserve so you get the data you need. Learn more about Typeform

SurveyLegend

by SurveyLegend

SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend

SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level. Learn more about ManageEngine SupportCenter Plus

Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support Learn more about ManageEngine SupportCenter Plus

Intouch Insight

by Intouch Insight

Intouch Insight customer satisfaction software helps organizations transform every customer interaction into an opportunity to delight the customer. Collect feedback from any source including social media, review sites, customer satisfaction surveys, mystery shopping and more. Customizable dashboards and robust analytics make it easy for companies to monitor and manage customer satisfaction across the entire customer journey. Learn more about Intouch Insight

Intouch Insight customer satisfaction software helps organizations understand and take action on customer feedback. Learn more about Intouch Insight

CFN Insight

by CustomerFirst Now

Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Learn more about CFN Insight

Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight

123FormBuilder

by 123FormBuilder

Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and share it with your target audience. No coding, guaranteed satisfaction! Learn more about 123FormBuilder

Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Learn more about 123FormBuilder

ReviewTrackers

by ReviewTrackers

ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses. Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review data in one app. Respond to customers faster. Request reviews via hassle-free SMS and email campaigns. Harness machine-learning technology to find insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers. Learn more about ReviewTrackers

Software that helps businesses manage and respond to reviews, boost ratings and rankings, and discover key customer insights. Learn more about ReviewTrackers

Kilterly

by Kilterly

Kilterly is designed to reduce churn and strengthen customer relationships with easy-to-use tools that provide data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for measuring customer health, maximizing customer satisfaction, and enhancing revenue. Learn more about Kilterly

Kilterly can significantly increase customer satisfaction through data-driven insight and the use of automated communication tools. Learn more about Kilterly

The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys PureCloud

Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site and uncover insights to make the right changes. Learn more about Hotjar

Hotjar is everything your team needs to get instant visual feedback and see how people are really using your site. Learn more about Hotjar

Swell CX

by Swell CX

Swell CX is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with. Learn more about Swell CX

Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews. Learn more about Swell CX

Customizable online community platform to connect, engage, and retain users. Tribe is a cloud-based online community software empowering the new generation of branded communities. Enable your users to discuss and connect under your brand. Users can write articles, ask questions, submit answers, create polls, upvote, comment and share multiple types of content. Leverage our highly modular community engine, native integrations, widgets, and API to create habit-forming online communities. Learn more about Tribe

Tribe is a cloud-based online community platform that powers modern branded communities via widgets, API, integrations and native apps. Learn more about Tribe

Reputology

by Reputology

Reputology is the best-of-breed Review Monitoring & Customer Feedback platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. Learn more about Reputology

Reputology is the Review Monitoring & Customer Feedback platform that helps multi-location enterprises improve the customer experience. Learn more about Reputology

We're bringing feedback back. Entertain and engage customers with enjoyable surveys from Feedier, gamify and make them fun again! Learn more about Feedier

We're bringing feedback back. Entertain and engage customers with enjoyable surveys from Feedier, gamify and make them fun again! Learn more about Feedier

Preferred Patron Loyalty

by Preferred Market Solutions

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service. Learn more about Tidio

Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service. Learn more about Tidio

Praiseworthy

by Praiseworthy

Increase Employee Motivation and Performance Across your Front-Line Team. Learn more about Praiseworthy

Increase Employee Motivation and Performance Across your Front-Line Team. Learn more about Praiseworthy

GetFeedback

by GetFeedback

GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback. Learn more about GetFeedback

GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback. Learn more about GetFeedback

Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Learn more about Avaya Aura Platform

Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Learn more about Avaya Aura Platform

Feedbackly

by Feedbackly

Feedbackly is the only customer feedback software with built in marketing and sales tools. Learn more about Feedbackly

Feedbackly is the only customer feedback software with built in marketing and sales tools. Learn more about Feedbackly

brandquiz

by brandquiz

A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey. Learn more about brandquiz

A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey. Learn more about brandquiz

Survicate

by Survicate

Where leading teams collect and act on customer feedback. Learn more about Survicate

Where leading teams collect and act on customer feedback. Learn more about Survicate

Wix Answers

by Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn more about ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn more about ClickDesk

CX Group

by CX Group

Big data customer retention platform for improving overall customer experience Learn more about CX Group

Big data customer retention platform for improving overall customer experience Learn more about CX Group

The Survey System

by Creative Research Systems

Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. Learn more about The Survey System

Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. Learn more about The Survey System

Delighted

by Delighted

The fastest and easiest way to gather actionable feedback from your customers, employees, partners and vendors. Learn more about Delighted

The fastest and easiest way to gather actionable feedback from your customers, employees, partners and vendors. Learn more about Delighted

Skilljar

by Skilljar

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. Learn more about Skilljar

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. Learn more about Skilljar

Testimonial Monkey

by Testimonial Monkey

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews. Learn more about Testimonial Monkey

Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews. Learn more about Testimonial Monkey

GoSurvey

by Techgrains Technologies

Offline survey app designed for market research data collection, customer feedback, lead capture and much more. Learn more about GoSurvey

Offline survey app designed for market research data collection, customer feedback, lead capture and much more. Learn more about GoSurvey

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

CX Social

by CX Social

Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics. Learn more about CX Social

Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics. Learn more about CX Social

Customer Thermometer

by Customer Thermometer

1-click feedback email solution that allows your customers rate your offerings. Generate your own buttons & embed them in any email. Learn more about Customer Thermometer

1-click feedback email solution that allows your customers rate your offerings. Generate your own buttons & embed them in any email. Learn more about Customer Thermometer

ReviewSpreader

by ReviewSpreader

Helping small businesses get five star reviews in seconds. Learn more about ReviewSpreader

Helping small businesses get five star reviews in seconds. Learn more about ReviewSpreader

TalkToTheManager

by TalkToTheManager

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. Learn more about TalkToTheManager

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. Learn more about TalkToTheManager

Hively

by Hively

A simple tool for real-time customer feedback gathering, rewarding employees, and team performance tracking. Learn more about Hively

A simple tool for real-time customer feedback gathering, rewarding employees, and team performance tracking. Learn more about Hively

Khoros Communities

by Khoros (formerly Spredfast + Lithium)

Khoros Care allows you to transform your website into a social destination. Learn more about Khoros Communities

Khoros Care allows you to transform your website into a social destination. Learn more about Khoros Communities

Collect feedback at the point of experience as it happens. The kiosk is simple and fast, making it easier for your customers to review. Learn more about ServiceGuru Rating Kiosk

Collect feedback at the point of experience as it happens. The kiosk is simple and fast, making it easier for your customers to review. Learn more about ServiceGuru Rating Kiosk

CloudCherry

by CloudCherry Analytics

Cloudcherry is a real-time Customer Experience Analytics product to track & measure Customer Delight Learn more about CloudCherry

Cloudcherry is a real-time Customer Experience Analytics product to track & measure Customer Delight Learn more about CloudCherry

Helprace

by Helprace

Helprace streamlines your customer service process. Ticketing system integrated with feedback portal and knowledge base. Learn more about Helprace

Helprace streamlines your customer service process. Ticketing system integrated with feedback portal and knowledge base. Learn more about Helprace

InputKit

by InputKit

Customer Feedback & Reviews software that helps small & medium businesses grow their business. Learn more about InputKit

Customer Feedback & Reviews software that helps small & medium businesses grow their business. Learn more about InputKit

Rivews

by Rivews

A new generation patient satisfaction & online reputation management solution. Transforming brand reputation through patient engagement Learn more about Rivews

A new generation patient satisfaction & online reputation management solution. Transforming brand reputation through patient engagement Learn more about Rivews

Talk2us

by Elevate Research

Real-time customer feedback platform for brick & mortar businesses. Learn more about Talk2us

Real-time customer feedback platform for brick & mortar businesses. Learn more about Talk2us

Zonka Feedback

by Zonka Feedback

Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. Learn more about Zonka Feedback

Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. Learn more about Zonka Feedback

Capture actionable customer feedback using the Net Promoter System to proactively reduce churn and drive growth. Learn more about Net Promoter System

Capture actionable customer feedback using the Net Promoter System to proactively reduce churn and drive growth. Learn more about Net Promoter System

Qualaroo

by Qualaroo

SaaS-based solution that enables companies to gain valuable insights from their prospects and customers in real time. Learn more about Qualaroo

SaaS-based solution that enables companies to gain valuable insights from their prospects and customers in real time. Learn more about Qualaroo

RepuGen

by RepuGen

RepuGen is a healthcare reputation management software that automates patient satisfaction monitoring and helps your practice grow. Learn more about RepuGen

RepuGen is a healthcare reputation management software that automates patient satisfaction monitoring and helps your practice grow. Learn more about RepuGen

Client Heartbeat

by Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. Learn more about Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. Learn more about Client Heartbeat

Field Solution Group

by Field Solution Group

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. Learn more about Field Solution Group

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. Learn more about Field Solution Group

Socialsuite

by Socialsuite

Socialsuite's Impact Management Software helps a diverse range of organisations monitor the effectiveness of their social investment. Learn more about Socialsuite

Socialsuite's Impact Management Software helps a diverse range of organisations monitor the effectiveness of their social investment. Learn more about Socialsuite

Net Promoter Score by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback. Learn more about FanExam for NPS

Net Promoter Score by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback. Learn more about FanExam for NPS

GetSatisfaction

by GetSatisfaction

A simple way to build online communities that enable productive conversations between companies and their customers. Learn more about GetSatisfaction

A simple way to build online communities that enable productive conversations between companies and their customers. Learn more about GetSatisfaction

Improve your seller rating through automated intelligent feedback requests on Amazon & eBay. Learn more about xSellco Feedback

Improve your seller rating through automated intelligent feedback requests on Amazon & eBay. Learn more about xSellco Feedback

Keep track of which customers want which features to make more informed product decisions. Learn more about Canny

Keep track of which customers want which features to make more informed product decisions. Learn more about Canny

MyFeelBack

by MyFeelBack

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Learn more about MyFeelBack

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Learn more about MyFeelBack

An easy way to collect online reviews using Facebook, Google, Checkatrade, TripAdvisor and more. Learn more about RevFee.com

An easy way to collect online reviews using Facebook, Google, Checkatrade, TripAdvisor and more. Learn more about RevFee.com

ServiceDock

by ServiceDock

ServiceDock is messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. Learn more about ServiceDock

ServiceDock is messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. Learn more about ServiceDock

AnswerDash

by AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting engagement. Learn more about AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting engagement. Learn more about AnswerDash

Promoter Ninja for NPS

by Hoshinplan Strategy

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization. Learn more about Promoter Ninja for NPS

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization. Learn more about Promoter Ninja for NPS

Confirmit

by Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. Learn more about Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. Learn more about Confirmit

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn more about Zoho Discussions

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn more about Zoho Discussions

5StarRocket

by 5StarRocket

Learn from your customer feedback. Earn their loyalty, fix complaints faster and get more referrals with online review management. Learn more about 5StarRocket

Learn from your customer feedback. Earn their loyalty, fix complaints faster and get more referrals with online review management. Learn more about 5StarRocket

Bravo Video

by Bravo Video

Bravo enables marketers to instantly capture video from customers, users, and fans - right over the web. Learn more about Bravo Video

Bravo enables marketers to instantly capture video from customers, users, and fans - right over the web. Learn more about Bravo Video

Easiest way to implement post-purchase surveys on Shopify. Learn more about Enquire

Easiest way to implement post-purchase surveys on Shopify. Learn more about Enquire

Spark Chart

by Spark Chart

Survey Software to help leaders uncover hidden knowledge & ideas. A powerful survey tool to drive business & make decisions. Learn more about Spark Chart

Survey Software to help leaders uncover hidden knowledge & ideas. A powerful survey tool to drive business & make decisions. Learn more about Spark Chart

GuestJoy provides the guest communication tool for hotels, it helps the hotels to improve the guest satisfaction and revenue stream. Learn more about Guest Communication Tool

GuestJoy provides the guest communication tool for hotels, it helps the hotels to improve the guest satisfaction and revenue stream. Learn more about Guest Communication Tool

iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric. Learn more about iperceptions platform

iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric. Learn more about iperceptions platform

Sibyl

by Signet Research

Self-Service Net Promoter Score platform designed with the flexibility to measure both customer satisfaction and experience. Learn more about Sibyl

Self-Service Net Promoter Score platform designed with the flexibility to measure both customer satisfaction and experience. Learn more about Sibyl

Web-based, customer survey solution with survey authoring, question & answers library management, reporting, mobile devices support. Learn more about TOUCHPOINT MOBILE

Web-based, customer survey solution with survey authoring, question & answers library management, reporting, mobile devices support. Learn more about TOUCHPOINT MOBILE

Modern Customer Experience (CX) management software. NPS, CSAT & CES microsurveys help you improve your customer journey. Learn more about Wootric

Modern Customer Experience (CX) management software. NPS, CSAT & CES microsurveys help you improve your customer journey. Learn more about Wootric

Increase ROI and customer satisfaction is this mobile chat solution. Learn more about Sonar

Increase ROI and customer satisfaction is this mobile chat solution. Learn more about Sonar

ReviewPro

by Review Rank

World-leaders in Guest Intelligence solutions for the hospitality industry. Improve guest satisfaction & reputation online. Learn more about ReviewPro

World-leaders in Guest Intelligence solutions for the hospitality industry. Improve guest satisfaction & reputation online. Learn more about ReviewPro

Customer Happiness Score

by Customer Happiness Score

A customer happiness solution that helps businesses collect, measure, and manage customer feedback, customer relationships, and more. Learn more about Customer Happiness Score

A customer happiness solution that helps businesses collect, measure, and manage customer feedback, customer relationships, and more. Learn more about Customer Happiness Score

ExperienceFellow

by More than Metrics

Let customers give real-time feedback on their experience with your service, whenever they want, wherever they are. Learn more about ExperienceFellow

Let customers give real-time feedback on their experience with your service, whenever they want, wherever they are. Learn more about ExperienceFellow

Heedbook

by Heedbook

Heedbook is the first online AI-based software for evaluating and boosting customer loyalty. Learn more about Heedbook

Heedbook is the first online AI-based software for evaluating and boosting customer loyalty. Learn more about Heedbook

Online anonymous feedback collection and communication tool. Sort and review your responses easily. Learn more about Incogneato

Online anonymous feedback collection and communication tool. Sort and review your responses easily. Learn more about Incogneato

Lightning Feedback

by Lightning Feedback

Web based solution that provides you with a simplest set-up to enable your customers to provide one click ratings. Free 30 Day Trial. Learn more about Lightning Feedback

Web based solution that provides you with a simplest set-up to enable your customers to provide one click ratings. Free 30 Day Trial. Learn more about Lightning Feedback

Netigate

by Netigate

Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc. Learn more about Netigate

Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc. Learn more about Netigate

SatisMeter

by SatisMeter

An in-app feedback platform that collects NPS data based on specific usage patterns from mobile apps, web apps and via email. Learn more about SatisMeter

An in-app feedback platform that collects NPS data based on specific usage patterns from mobile apps, web apps and via email. Learn more about SatisMeter

Satsum

by Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. Learn more about Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. Learn more about Satsum

Get real-time feedback on your support e-mails and helpdesk systems, start improving customer satisfaction and increase sales today! Learn more about Spridz.com

Get real-time feedback on your support e-mails and helpdesk systems, start improving customer satisfaction and increase sales today! Learn more about Spridz.com

TopBox

by Waypoint Group

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. Learn more about TopBox

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. Learn more about TopBox

Wizu

by Wizu

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer satisfaction. Learn more about Wizu

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer satisfaction. Learn more about Wizu

WizVille

by WizVille

A SaaS real-time customer feedback & complaint management solution, specifically designed for retail stores & local service providers. Learn more about WizVille

A SaaS real-time customer feedback & complaint management solution, specifically designed for retail stores & local service providers. Learn more about WizVille

CustomerGauge

by CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

FocusVision

by FocusVision

Look beyond the voice of the customer to understand their hearts and mind through FocusVision integrated research solutions. Learn more about FocusVision

Look beyond the voice of the customer to understand their hearts and mind through FocusVision integrated research solutions. Learn more about FocusVision

MindTouch

by MindTouch

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support Learn more about MindTouch

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support Learn more about MindTouch

Suggestar

by Suggestar

Mobile feedback solution that allows businesses to collect opinions from their customers. Increase response rate by 40%-2,000% Learn more about Suggestar

Mobile feedback solution that allows businesses to collect opinions from their customers. Increase response rate by 40%-2,000% Learn more about Suggestar

AboutMyHotel

by AboutMyHotel

The solution to manage the Hotel Online Reputation. Includes reviews, pictures and videos on the travel portals and social networks. Learn more about AboutMyHotel

The solution to manage the Hotel Online Reputation. Includes reviews, pictures and videos on the travel portals and social networks. Learn more about AboutMyHotel

Beyond Feedback

by Beyond Feedback

Custom-designed surveys and online reporting tools to gain insights about customers, employees, and the marketplace. Learn more about Beyond Feedback

Custom-designed surveys and online reporting tools to gain insights about customers, employees, and the marketplace. Learn more about Beyond Feedback

Captures and processes feedback in line with strategic reporting requirements. Learn more about Charter Continuum

Captures and processes feedback in line with strategic reporting requirements. Learn more about Charter Continuum

CSM:move

by TTR Group

A powerful tool for identifying customer's needs. Pinpoint weaknesses to drive improvement. Learn more about CSM:move

A powerful tool for identifying customer's needs. Pinpoint weaknesses to drive improvement. Learn more about CSM:move

Customerville

by Customerville

Customer feedback solution that provides surveys design, live dashboards, e-publication engine, and email reporting. Learn more about Customerville

Customer feedback solution that provides surveys design, live dashboards, e-publication engine, and email reporting. Learn more about Customerville

DictaNova

by DictaNova

DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights Learn more about DictaNova

DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights Learn more about DictaNova

Encompass CX

by Encompass CX

Collect and measure both perception and fact-based data from disparate systems to power a different, improved, customer experience. Learn more about Encompass CX

Collect and measure both perception and fact-based data from disparate systems to power a different, improved, customer experience. Learn more about Encompass CX

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. Learn more about Enterprise Feedback Management

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. Learn more about Enterprise Feedback Management

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn more about eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn more about eTouchPoint

FeedbackRIG

by LogicInflux

A one-stop solution to get customer feedback. Learn more about FeedbackRIG

A one-stop solution to get customer feedback. Learn more about FeedbackRIG

FeedbacQ

by Wiinnova Software Labs

Tablet application tailored to get live feedback and analytical data from customers in order to drive business decisions. Learn more about FeedbacQ

Tablet application tailored to get live feedback and analytical data from customers in order to drive business decisions. Learn more about FeedbacQ

FoxMetrics

by FoxMetrics

FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys. Learn more about FoxMetrics

FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys. Learn more about FoxMetrics

Fynzo Feedback

by Fynzo Feedback

Fynzo Feedback is a powerful application to capture feedback of customers. Learn more about Fynzo Feedback

Fynzo Feedback is a powerful application to capture feedback of customers. Learn more about Fynzo Feedback

Go Review

by Social Places

Review management from multiple sites on one easy to use web or app dashboard, for full customer opinion and feedback. Learn more about Go Review

Review management from multiple sites on one easy to use web or app dashboard, for full customer opinion and feedback. Learn more about Go Review

Heeduser

by Heeduser

Customer engagement platform that facilitates communication between company and its clients through online customer community. Learn more about Heeduser

Customer engagement platform that facilitates communication between company and its clients through online customer community. Learn more about Heeduser

hellonext

by Skcript Technologies

Gather and organize your customer feedback while keeping your users in the loop about the latest updates. Learn more about hellonext

Gather and organize your customer feedback while keeping your users in the loop about the latest updates. Learn more about hellonext

Insights+

by Capillary Technologies

Capillary Insights+ is an AI-powered, omnichannel customer analytics and marketing insights platform. Learn more about Insights+

Capillary Insights+ is an AI-powered, omnichannel customer analytics and marketing insights platform. Learn more about Insights+

InsightSofa

by ROUCEK Group

Provider of a customer experience management platform. Our powerful and cost-effective solution drives customer retention. Learn more about InsightSofa

Provider of a customer experience management platform. Our powerful and cost-effective solution drives customer retention. Learn more about InsightSofa

Instant eXperience

by MediaTech Groupe

Feedback Management software to maximize customer & workforce satisfaction and engagement. Learn more about Instant eXperience

Feedback Management software to maximize customer & workforce satisfaction and engagement. Learn more about Instant eXperience

Customer engagement solution that provides chatbots and live in-app customer service for Microsoft Dynamics 365. Learn more about Live Assist for Microsoft CRM

Customer engagement solution that provides chatbots and live in-app customer service for Microsoft Dynamics 365. Learn more about Live Assist for Microsoft CRM

loyalnow

by loyalnow

A NPS platform for SaaS businesses to learn fast how to improve Customer Satisfaction Learn more about loyalnow

A NPS platform for SaaS businesses to learn fast how to improve Customer Satisfaction Learn more about loyalnow

mycustomerfeedback.com

by mycustomerfeedback.com

A unique online service that lets you capture and use customer feedback to improve business. Learn more about mycustomerfeedback.com

A unique online service that lets you capture and use customer feedback to improve business. Learn more about mycustomerfeedback.com

Q One

by Q One Tech

Panel Management Data Collection Survey Design Fraud Prevention CRM Quotation Instant messenger Project Management Learn more about Q One

Panel Management Data Collection Survey Design Fraud Prevention CRM Quotation Instant messenger Project Management Learn more about Q One

Qudini

by Qudini

Web-based booking and queuing platform for various industries that helps bring efficacy in customer operations. Learn more about Qudini

Web-based booking and queuing platform for various industries that helps bring efficacy in customer operations. Learn more about Qudini

ReputationStacker

by ReputationStacker

Cloud-based solution for businesses that helps automate and manage online customer reviews and brand reputation. Learn more about ReputationStacker

Cloud-based solution for businesses that helps automate and manage online customer reviews and brand reputation. Learn more about ReputationStacker

Resolver

by Resolving

Helps consumers to raise complaints. This privileged data set enables benchmarking to distill actionable insight. Learn more about Resolver

Helps consumers to raise complaints. This privileged data set enables benchmarking to distill actionable insight. Learn more about Resolver

Review Loops

by Review Loops

Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles. Learn more about Review Loops

Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles. Learn more about Review Loops

A customer satisfaction solution designed to gather feedback, respond in-app, utilize for multiple campaigns, and access alerts. Learn more about Simple Net Promoter Score Surveys

A customer satisfaction solution designed to gather feedback, respond in-app, utilize for multiple campaigns, and access alerts. Learn more about Simple Net Promoter Score Surveys

Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Learn more about SOMTAB

Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Learn more about SOMTAB

SureCritic helps small businesses identify and collect real customers reviews, through verification from the POS system. Learn more about SureCritic Reviews

SureCritic helps small businesses identify and collect real customers reviews, through verification from the POS system. Learn more about SureCritic Reviews

SurveyRock

by Oak Mountain Digital

SurveyRock helps you get feedback or answers to your questions through online surveys. Sign up for a free trial now! Learn more about SurveyRock

SurveyRock helps you get feedback or answers to your questions through online surveys. Sign up for a free trial now! Learn more about SurveyRock

A tool that helps businesses capture and organize customer feedback on product and service improvement. Learn more about TheIdeaWall

A tool that helps businesses capture and organize customer feedback on product and service improvement. Learn more about TheIdeaWall

trustr

by Intelligent Interactions

Feedback & review system, designed to create seller rating for search engines, user generated content for SEO & a host of features Learn more about trustr

Feedback & review system, designed to create seller rating for search engines, user generated content for SEO & a host of features Learn more about trustr

Verified Credible

by Verified Credible

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. Learn more about Verified Credible

Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. Learn more about Verified Credible

Wizper

by Wizper System

WizperTM helps companies deliver a better customer experience by turning operational data into actionable advice to improve performance Learn more about Wizper

WizperTM helps companies deliver a better customer experience by turning operational data into actionable advice to improve performance Learn more about Wizper

YouGov

by YouGov

YouGov BrandIndex, a syndicated brand tracker, tracks 16 different brand metrics including a proxy for NPS with the Recommend score. Learn more about YouGov

YouGov BrandIndex, a syndicated brand tracker, tracks 16 different brand metrics including a proxy for NPS with the Recommend score. Learn more about YouGov

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What is Customer Satisfaction Software?

Customer Satisfaction software allows businesses to collect, organize, and manage feedback.


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