--- title: "Best Customer Satisfaction Software 2026 | Capterra" description: "Find the top Customer Satisfaction software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-satisfaction-software/" page_type: "category" language: "en" --- # Best Customer Satisfaction Software [4.4 (4093)](https://www.capterra.com/p/164283/Zendesk/reviews/) Increase customer satisfaction with self-service tools that help customers find the answers they need. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [4.6 (10512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/) Improve customer satisfaction with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with 200+ integrations [Learn more about SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 81% recommend this product [4.7 (981)](https://www.capterra.com/p/137289/Typeform/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/) Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps. [Learn more about Typeform](https://www.capterra.com/p/137289/Typeform/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 80% recommend this product [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/) Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. [Learn more about Alchemer](https://www.capterra.com/p/72549/Alchemer/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [4.4 (693)](https://www.capterra.com/p/141842/Weave/reviews/) Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [4.7 (729)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success. [Learn more about Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 89% recommend this product [4.6 (966)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/) Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer satisfaction. [Learn more about SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [4.8 (57)](https://www.capterra.com/p/151950/Listen360/reviews/) Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. [Learn more about Listen360](https://www.capterra.com/p/151950/Listen360/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. [Learn more about ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more. [Learn more about Survicate](https://www.capterra.com/p/132914/Survicate/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [5.0 (1)](https://www.capterra.com/p/211342/IntouchSurvey/#reviews) Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction. [Learn more about IntouchSurvey](https://www.capterra.com/p/211342/IntouchSurvey/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [4.6 (456)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions. [Learn more about Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 85% recommend this product 0.0 (0) SurveyStance captures customer and employee feedback in the moment with one-tap emoji surveys on iPad kiosks, QR codes, email signature [Learn more about SurveyStance](https://www.capterra.com/p/186243/SurveyStance/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3486)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 81% recommend this product [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 81% recommend this product [## Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2927)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Easily collect and track powerful customer satisfaction data with Jotform Enterprise. [Learn more about Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 84% recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 88% recommend this product [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) A customer review management tool that brings businesses and consumers together through reviews. [Learn more about Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience. [Learn more about Nextiva](https://www.capterra.com/p/175788/Nextiva/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 83% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 82% recommend this product [## Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.6 (802)](https://www.capterra.com/p/132997/Freshservice/reviews/) Deliver frictionless, consumer-grade employee experiences and boost CSAT with Freshservice’s AI-native, omnichannel service platform.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 84% recommend this product [## Birdeye](https://www.capterra.com/p/152997/BirdEye/) [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Cloud-based reputation and marketing platform for multi-location brands managing reviews, listings, social media, and surveys. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 85% recommend this product [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (649)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Lime Connect is the leading GDPR-compliant software for automation & messaging that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 84% recommend this product [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Tidio is a customer experience software suite comprising live chat, help desk, chatbot, and conversational AI agent features. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations 85% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (582)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Customer Satisfaction features reviewers most value Complaint Monitoring Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Engagement Tracking Reporting/Analytics Survey/Poll Management Third-Party Integrations Page 1 of 8 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (358) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot AI/Machine Learning CES Survey Structure Complaint Monitoring CRM CSAT Survey Structure [Customer Experience Management](https://www.capterra.com/customer-satisfaction-software/features/customer-experience-management/) Customer Segmentation Customizable Forms Customizable Templates Data Import/Export Email Management Engagement Tracking [Feedback Management](https://www.capterra.com/customer-satisfaction-software/features/feedback-management/) Generative AI Multi-Channel Communication NPS Survey Structure [Performance Metrics](https://www.capterra.com/customer-satisfaction-software/features/performance-metrics/) [Reporting/Analytics](https://www.capterra.com/customer-satisfaction-software/features/reporting-analytics/) Sentiment Analysis SMS Messaging [Survey/Poll Management](https://www.capterra.com/customer-satisfaction-software/features/survey-poll-management/) Third-Party Integrations Trend Analysis Visual Analytics Workflow Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[NPS Software](https://www.capterra.com/nps-software/) I'm looking for Customer Satisfaction Software that is: [Free](https://www.capterra.com/customer-satisfaction-software/s/free/)