# Page 2 | Best Customer Satisfaction Software 2026 | Capterra

> Page 2 - Find the top Customer Satisfaction software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/customer-satisfaction-software

---

# Best Customer Satisfaction Software - Page 2

[## Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

85% recommend this product

[## Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[4.5 (698)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Deliver frictionless, consumer-grade employee experiences and boost CSAT with Freshservice’s AI-native, omnichannel service platform.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

84% recommend this product

[## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

[4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/)

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

84% recommend this product

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Tidio is a customer experience software suite comprising live chat, help desk, chatbot, and conversational AI agent features. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

85% recommend this product

[## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (540)](https://www.capterra.com/p/163516/Hotjar/reviews/)

Join one million websites deeply understanding their users with Hotjar. [Learn more about Hotjar](https://www.capterra.com/p/163516/Hotjar/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

84% recommend this product

[## Podium](https://www.capterra.com/p/164285/Podium/)

[4.3 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox. [Learn more about Podium](https://www.capterra.com/p/164285/Podium/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)

[4.7 (461)](https://www.capterra.com/p/245800/Monday-CRM/reviews/)

monday CRM enables revenue teams to improve efficiency at every stage of the customer journey. [Learn more about monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

85% recommend this product

[## Yotpo](https://www.capterra.com/p/144389/Yotpo/)

[4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/)

Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores. [Learn more about Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Swell](https://www.capterra.com/p/172802/Swell/)

[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

Swell helps you keep a pulse on your patients and earn glowing reviews that grow your practice. [Learn more about Swell](https://www.capterra.com/p/172802/Swell/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

80% recommend this product

[## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

Increase customer satisfaction and build a strong, lasting online reputation that helps you stand out in your area with Broadly. [Learn more about Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

88% recommend this product

[## Pipefy](https://www.capterra.com/p/144848/Pipefy/)

[4.6 (321)](https://www.capterra.com/p/144848/Pipefy/reviews/)

Automate Customer Satisfaction in minutes with ready-to-use templates. Start today with Pipefy for free.  [Learn more about Pipefy](https://www.capterra.com/p/144848/Pipefy/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

85% recommend this product

[## Nicereply](https://www.capterra.com/p/152920/Nicereply/)

[4.7 (283)](https://www.capterra.com/p/152920/Nicereply/reviews/)

Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive [Learn more about Nicereply](https://www.capterra.com/p/152920/Nicereply/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

87% recommend this product

[## Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)

[4.6 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/)

Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports. [Learn more about Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

87% recommend this product

[## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/)

Drive customer satisfaction by gathering real-time feedback on the leading Customer Experience management platform. [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

82% recommend this product

[## Grade.us](https://www.capterra.com/p/137378/Grade-us/)

[4.8 (244)](https://www.capterra.com/p/137378/Grade-us/reviews/)

Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you. [Learn more about Grade.us](https://www.capterra.com/p/137378/Grade-us/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

89% recommend this product

[## AidaForm](https://www.capterra.com/p/187765/AidaForm/)

[4.7 (237)](https://www.capterra.com/p/187765/AidaForm/reviews/)

Create engaging surveys with AidaForm. Collect feedback, run polls, and gain insights effortlessly. [Learn more about AidaForm](https://www.capterra.com/p/187765/AidaForm/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

84% recommend this product

[## NiceJob](https://www.capterra.com/p/142037/NiceJob/)

[4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

NiceJob is the easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free! [Learn more about NiceJob](https://www.capterra.com/p/142037/NiceJob/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

94% recommend this product

[## HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)

[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. [Learn more about HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Vivantio](https://www.capterra.com/p/216733/Vivantio/)

[4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

Cloud-based, scalable service management software for internal- and external-facing support teams. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## CustomerHero](https://www.capterra.com/p/153472/Startquestion/)

[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/)

The Software with a Service platform to measure & improve Customer Satisfaction with AI insights, NPS tracking & close-the-loop tools. [Learn more about CustomerHero](https://www.capterra.com/p/153472/Startquestion/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

98% recommend this product

[## 123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/)

[4.4 (175)](https://www.capterra.com/p/122770/123ContactForm/reviews/)

Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. [Learn more about 123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)

[4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/)

Build a customer obsessed brand leveraging reviews, and improve brand loyalty, retention, and growth. [Learn more about ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

90% recommend this product

[## CheckMarket](https://www.capterra.com/p/134813/CheckMarket/)

[4.5 (149)](https://www.capterra.com/p/134813/CheckMarket/reviews/)

Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts. [Learn more about CheckMarket](https://www.capterra.com/p/134813/CheckMarket/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

86% recommend this product

[## GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/)

[4.7 (148)](https://www.capterra.com/p/168691/GetMoreReviews/reviews/)

Reputation tool to optimize review management process with rating system, auto social posting & negative feedback blocking capability. [Learn more about GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

81% recommend this product

[## Hiver](https://www.capterra.com/p/142975/Hiver/)

[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/)

Hiver is a modern, AI customer service platform that helps businesses measure and improve customer satisfaction.  [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

83% recommend this product

[## Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)

[4.9 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/)

Shopper Approved simplifies collecting, managing, and displaying customer feedback from ratings and reviews for ecommerce websites.  [Learn more about Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

88% recommend this product

[## Custify](https://www.capterra.com/p/190125/Custify/)

[4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. [Learn more about Custify](https://www.capterra.com/p/190125/Custify/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

98% recommend this product

[## Feedier](https://www.capterra.com/p/173387/Feedier/)

[4.7 (121)](https://www.capterra.com/p/173387/Feedier/reviews/)

Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions [Learn more about Feedier](https://www.capterra.com/p/173387/Feedier/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

88% recommend this product

[## SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/)

SurveySparrow enhances customer satisfaction by turning feedback into actionable insights, improving experiences, and driving loyalty. [Learn more about SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Contentsquare](https://www.capterra.com/p/161591/ContentSquare/)

[4.8 (116)](https://www.capterra.com/p/161591/ContentSquare/reviews/)

Contentsquare is the #1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more. [Learn more about Contentsquare](https://www.capterra.com/p/161591/ContentSquare/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

96% recommend this product

[## SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)

[4.6 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/)

Enhance employee experience with SmartSurvey—collect feedback, track eNPS, and drive engagement with secure, GDPR-compliant tools. [Learn more about SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

94% recommend this product

[## Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)

[4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/)

Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control. [Learn more about Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

97% recommend this product

[## Playvox](https://www.capterra.com/p/164542/playvox/)

[4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/)

Playvox offers user-focused solutions tools for efficient Workforce and Quality Management for improved customer satisfaction. [Learn more about Playvox](https://www.capterra.com/p/164542/playvox/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

88% recommend this product

[## Home Care Pulse | Experience Management](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/)

[4.9 (96)](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/reviews/)

Our Experience Management Software can help you improve customer and employee satisfaction and become an award-winning agency. [Learn more about Home Care Pulse | Experience Management](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Kenect](https://www.capterra.com/p/212906/Kenect/)

[4.6 (93)](https://www.capterra.com/p/212906/Kenect/reviews/)

Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text. [Learn more about Kenect](https://www.capterra.com/p/212906/Kenect/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)

[4.4 (91)](https://www.capterra.com/p/1174/CRM-Central/reviews/)

Avaya UCaaS helps creates natural connections, whether human or digital, across all communication channels. [Learn more about Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)

[4.3 (90)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/)

Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine. [Learn more about Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)

[4.0 (90)](https://www.capterra.com/p/149894/Efficy-CRM/reviews/)

Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. [Learn more about Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Groove](https://www.capterra.com/p/143005/Groove/)

[4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/)

Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. [Learn more about Groove](https://www.capterra.com/p/143005/Groove/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## QuickTapSurvey](https://www.capterra.com/p/128025/QuickTapSurvey-Offline-Survey-App/)

[4.6 (80)](https://www.capterra.com/p/128025/QuickTapSurvey-Offline-Survey-App/reviews/)

QuickTapSurvey makes it easy to ask smart questions anywhere (no internet required and a 100% data coverage guarantee). [Learn more about QuickTapSurvey](https://www.capterra.com/p/128025/QuickTapSurvey-Offline-Survey-App/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Kustomer](https://www.capterra.com/p/158128/Kustomer/)

[4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/)

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. [Learn more about Kustomer](https://www.capterra.com/p/158128/Kustomer/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Canny](https://www.capterra.com/p/161103/Canny/)

[4.6 (77)](https://www.capterra.com/p/161103/Canny/reviews/)

Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. [Learn more about Canny](https://www.capterra.com/p/161103/Canny/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Centercode](https://www.capterra.com/p/221968/CenterCode/)

[4.2 (77)](https://www.capterra.com/p/221968/CenterCode/reviews/)

Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools. [Learn more about Centercode](https://www.capterra.com/p/221968/CenterCode/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Userback](https://www.capterra.com/p/172431/Userback/)

[4.8 (71)](https://www.capterra.com/p/172431/Userback/reviews/)

Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster. [Learn more about Userback](https://www.capterra.com/p/172431/Userback/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## VideoAsk](https://www.capterra.com/p/239248/videoask/)

[4.8 (70)](https://www.capterra.com/p/239248/videoask/reviews/)

Engage more customers the personal way with interactive videos. [Learn more about VideoAsk](https://www.capterra.com/p/239248/videoask/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## UserVoice](https://www.capterra.com/p/135908/UserVoice/)

[4.3 (70)](https://www.capterra.com/p/135908/UserVoice/reviews/)

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. [Learn more about UserVoice](https://www.capterra.com/p/135908/UserVoice/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/)

[4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/)

Measure & improve Customer Satisfaction with Zonka Feedback CSAT Surveys. Take feedback in-app, on tablets, through email, or SMS. [Learn more about Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

[## Involve.me](https://www.capterra.com/p/241622/brandquiz/)

[4.4 (67)](https://www.capterra.com/p/241622/brandquiz/reviews/)

No-code funnel builder for creating high-converting, personalized funnels that convert visitors into qualified leads.  [Learn more about Involve.me](https://www.capterra.com/p/241622/brandquiz/)

Customer Satisfaction features reviewers most value

Complaint Monitoring

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import/Export

Engagement Tracking

Reporting/Analytics

Survey/Poll Management

Third-Party Integrations

Page 2 of 8

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Filter (354) Products:

Sort By:

Sponsored

* * *

Plan Type

Free Trial

Popular

85% of professionals opt for a 30-day trial before the software purchase

Other subsciption plans:

Free Version

Monthly Subscription

Annual Subscription

One-Time License

Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

AI Copilot

AI/Machine Learning

CES Survey Structure

Complaint Monitoring

CRM

CSAT Survey Structure

Customer Experience Management

Customer Segmentation

Customizable Forms

Customizable Templates

Data Import/Export

Email Management

Engagement Tracking

Generative AI

Multi-Channel Communication

NPS Survey Structure

Process/Workflow Automation

Reporting/Analytics

Sentiment Analysis

SMS Messaging

Survey/Poll Management

Third-Party Integrations

Trend Analysis

Visual Analytics

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad

Related Software Category:

[Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[NPS Software](https://www.capterra.com/nps-software/)