# Best Customer Satisfaction Software 2026 | Capterra > Find the top Customer Satisfaction software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-satisfaction-software --- # Best Customer Satisfaction Software For more information consult our [Customer Satisfaction Buyers Guide](#buyers-guide-content) [4.5 (1132)](https://www.capterra.com/p/134347/Intercom/reviews/) Good for: Small Business Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/) [4.8 (56)](https://www.capterra.com/p/151950/Listen360/reviews/) Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. [Learn more about Listen360](https://www.capterra.com/p/151950/Listen360/) [4.9 (24)](https://www.capterra.com/p/159447/Quality-Driven-Software/reviews/) Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too! [Learn more about Quality Driven Software](https://www.capterra.com/p/159447/Quality-Driven-Software/) [4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Good for: Enterprise Increase customer satisfaction with self-service tools that help customers find the answers they need. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/) Good for: Ease of Use Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. [Learn more about Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.4 (71)](https://www.capterra.com/p/182207/Zoho-CRMPlus/reviews/) Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. [Learn more about Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) [4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/) Great for: Small Business Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer satisfaction. [Learn more about SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Great for: Ease of Use Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions. [Learn more about Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) 85% of users recommend this product 0.0 (0) ReverseLogix offers a centralized, SaaS platform designed to fit every aspect of your returns and after-sales care management. [Learn more about ReverseLogix](https://www.capterra.com/p/218860/ReverseLogix/) [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. [Learn more about ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/) Good for: Value for Money SurveySparrow enhances customer satisfaction by turning feedback into actionable insights, improving experiences, and driving loyalty. [Learn more about SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) [## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10437)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/) Great for: Survey/Poll Management Improve customer satisfaction with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with 200+ integrations [Learn more about SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) 81% of users recommend this product [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Good for: Mid-Size Business Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) 81% of users recommend this product [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3045)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Good for: Customer Service Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) 81% of users recommend this product [## Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2851)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Great for: Enterprise Easily collect and track powerful customer satisfaction data with Jotform Enterprise. [Learn more about Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) 84% of users recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1758)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Great for: Mid-Size Business Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) 88% of users recommend this product [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Good for: Engagement Tracking A customer review management tool that brings businesses and consumers together through reviews. [Learn more about Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [## Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (953)](https://www.capterra.com/p/137289/Typeform/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/) Great for: Customizable Forms Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps. [Learn more about Typeform](https://www.capterra.com/p/137289/Typeform/) 80% of users recommend this product [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) Good for: Features Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience. [Learn more about Nextiva](https://www.capterra.com/p/175788/Nextiva/) 84% of users recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Good for: Small Business Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) 82% of users recommend this product [## Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/) [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Great for: Customer Service SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success. [Learn more about Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/) 89% of users recommend this product [## Birdeye](https://www.capterra.com/p/152997/BirdEye/) [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Great for: Features Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) 85% of users recommend this product [## Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) On the rise Deliver frictionless, consumer-grade employee experiences and boost CSAT with Freshservice’s AI-native, omnichannel service platform.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) 83% of users recommend this product [## Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/) Good for: Small Business Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/) [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Great for: Small Business Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) 84% of users recommend this product Page 1 of 15 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (354) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot AI/Machine Learning CES Survey Structure Complaint Monitoring CRM CSAT Survey Structure Customer Experience Management Customer Segmentation Customizable Forms Customizable Templates Data Import/Export Email Management Engagement Tracking Generative AI Multi-Channel Communication NPS Survey Structure Process/Workflow Automation Reporting/Analytics Sentiment Analysis SMS Messaging Survey/Poll Management Third-Party Integrations Trend Analysis Visual Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[NPS Software](https://www.capterra.com/nps-software/)