Key Survey vs LiveAgent

Starting Price

Not provided by vendor

$15.00/month/user

Best For

Mid to Large Enterprise with an emphasis on the Fortune 2000.

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.6 / 5
(38)
Read All Reviews

4.7 / 5
(782)
Read All Reviews

Ease of Use


4.4 / 5


  • "Ease of use and support if needed. The requirement that my answer is 100 words is really annoying to be honest."

  • "Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys."


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

Customer Support


4.8 / 5


  • "Finally, when we have had questions and called for tech support or our assigned sales rep, they have helped us exceptionally well."

  • "My 2nd experience with WorldApp KeySurvey. Well done James Rucki, Jim Hatcher and your support staff."


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

Features & Functionality


4.5 / 5


  • "Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive."

  • "Creating a survey can be done quickly without any programming knowledge. Great reports and ability to bring logic into the survey."


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."

Value for Money


4.4 / 5



4.7 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

Product Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Screenshots

Capterra screenshot placeholder
View 5 screenshots 142696 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of LiveAgent vs SurveySoftware for the Enterprise

Key Survey vs LiveAgent

Share

Share Your Comparison of
LiveAgent vs SurveySoftware for the Enterprise