LiveAgent vs 123FormBuilder

Starting Price

$15.00/month/user

$24.99/month/user

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Our main users: - Companies from a wide range of fields: market analysis, health, education, non-profit, charity - HR departments doing corporate feedback - Developers as well as non-programmers.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.7 / 5
(782)
Read All Reviews

4.4 / 5
(112)
Read All Reviews

Ease of Use


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."


4.3 / 5


  • "User friendly interface, many useful features, easy dashboard navigation, superb support, and all at a great value for non-profits."

  • "Free Account and very user friendly. The design is also very clean and simple which I can really appreciate, since it flows with my webpage."

Customer Support


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."


4.2 / 5


  • "Customer service is really good. They get back with you pretty quickly and are good about making sure they have helped you with your questions."

  • "Software is easy to set up and when I needed help, the support team was quick and effective."

Features & Functionality


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."


4.2 / 5


  • "The form builder is really easy to use and has LOADS of options, I love it. Thank you for making the process really easy."

  • "Great web-based software to build forms of any kind."

Value for Money


4.7 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."


4.1 / 5


  • "From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in."

  • "I love the fact we can populate fields and options based on the responses of the customer. We are able to accurately provide pricing and add-on options automatically."

Product Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Screenshots

View 5 screenshots 142696 thumb
View 5 screenshots 90820 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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LiveAgent vs 123FormBuilder

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123FormBuilder vs LiveAgent