Typeform vs Zendesk

Starting Price

$35.00/month

$5.00/month/user

Best For

Freelancers, Design Enthusiasts, NGOs, Large Enterprises, Market Research Companies, Bloggers, ...

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.7 / 5
(329)
Read All Reviews

4.4 / 5
(2340)
Read All Reviews

Ease of Use


4.6 / 5


  • "I love the ability to make intuitive and beautiful forms. I love the fact that there are many possible question options."

  • "Ease of use and to build, interactive forms, I like the layout of the forms, I like that it's easy to share with others."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4.3 / 5


  • "The customer service is also friendly and tries to improve on their products based on the client's recommendation."

  • "Customer support is great via email, Very professional and kind."


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.4 / 5


  • "Ability to add photos, forms were easy to build and very attractive, love the themes, free version had lots of features."

  • "It is a cloud-based survey management solution. What is the best thing is that it can be suitable for business of any size."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.2 / 5


  • "Typeform offers very nice functionality for very little amount of money. It's easy to use and surveys look very nice."

  • "Good advanced option, though pricing is becoming less competitive."


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Screenshots

View 5 screenshots 98449 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Typeform vs Zendesk

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