Grade.us vs SmileBack

Starting Price

$180.00/month

$83.00/month

Best For

Grade.us lets agencies and marketers manage hundreds of clients/locations in one dashboard. We cover industries including auto, healthcare, home and professional services, hospitality, retail & more.

Our customers are users of help desks, this includes outsourced help desks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.

Rating


4.8 / 5
(160)
Read All Reviews

4.9 / 5
(31)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


4.6 / 5

5 / 5

Customer Support


4.8 / 5

4.8 / 5

Features & Functionality


4.6 / 5

4.7 / 5

Value for Money


4.7 / 5

4.7 / 5

Product Features

  • close 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • check Complaint Monitoring
  • check Feedback Collection
  • check Survey Management
  • close 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • close Complaint Monitoring
  • check Feedback Collection
  • close Survey Management

Screenshots

View 5 screenshots 146378 thumb
View 5 screenshots 127450 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Grade.us vs SmileBack

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