Nicereply vs Key Survey

Starting Price

$49.00/month

Not provided by vendor

Best For

Every company which is focused on delivering a great customer experience.

Mid to Large Enterprise with an emphasis on the Fortune 2000.

Rating


4.7 / 5
(257)
Read All Reviews

4.6 / 5
(38)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.7 / 5


  • "What I like most about the software is the ease of use which is very important to me as a user."

  • "The ease of use for the software is great. It is so easy to use, especially when you are writing an email to a customer."


4.4 / 5


  • "Ease of use and support if needed. The requirement that my answer is 100 words is really annoying to be honest."

  • "Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys."

Customer Support


4.7 / 5


  • "The analytical data it provides helps coach and improve employees ability to offer great customer service."

  • "Our company found good benefits with the ability to add a rating link to the bottom of outgoing customer service emails."


4.8 / 5


  • "Finally, when we have had questions and called for tech support or our assigned sales rep, they have helped us exceptionally well."

  • "My 2nd experience with WorldApp KeySurvey. Well done James Rucki, Jim Hatcher and your support staff."

Features & Functionality


4.6 / 5


  • "I like the simplicity of Nicereply. Our customers are motivated to leave a feedback because it's so simple and fun."

  • "How simple and easy it is to navigate. Nicereply is a great way to see how I am engaging with the people I'm helping."


4.5 / 5


  • "Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive."

  • "Creating a survey can be done quickly without any programming knowledge. Great reports and ability to bring logic into the survey."

Value for Money


4.7 / 5



4.4 / 5


Product Features

  • close 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • check Complaint Monitoring
  • check Feedback Collection
  • check Survey Management
  • check 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • check Complaint Monitoring
  • check Feedback Collection
  • check Survey Management

Screenshots

View 5 screenshots 46363 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Nicereply vs Key Survey

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